Reports and publications

Keeping you up to date

It's important that we remain transparent about the way we do things through our reports. We also take our responsibility to all customers in Greater Sydney seriously, and want to keep you informed. The publications on this page are all about how we govern our business and let you know about the things we do.

If you can't find what you're looking for:
1 See if it's under policies.
2 Use the search tool at the top of the page.
3 Make a formal application for more documents at How we provide information.


Customer guides

Our customer guides will help you to use our products and services.

Guide
What it's about

Home haemodialysis

Information about allowances for water use for customers using haemodialysis machines at home.

How to protect your fish

6 simple steps to condition our tap water for use in your aquarium.

Water meter installation guide

Information for licensed plumbers on how to install a water meter.

Water meter maintenance guide

Information for customers on how to maintain their water meters.

Multi-level individual metering guide

Information for licensed plumbers on how to install water meters in multi-level buildings.

How we respond to leaks and breaks

Explains how we rely on customers to identify leaks and breaks and what we'll do about these reports.

New customers – English

In English, this guide is for new Sydney Water customers. It provides information on how to save water.

New customers – Nepali

In Nepali, this guide is for new Sydney Water customers. It provides information on how to save water.

New customers – Arabic

In Arabic, this guide is for new Sydney Water customers. It provides information on how to save water.


Waterwrap® newsletters

These are the newsletters we send to residential customers with each bill.

Newsletter edition What's in the newsletter

Waterwrap – May–July 2024

Save water and money with WaterFix Residential, discover the future of water with a free visit to our Purified Recycled Water Discovery Centre, and learn about our new Operating Licence and Customer Contract – they start on 1 July.

Waterwrap – February–April 2024

Discover how purified recycled water will help create a resilient future, understand current Water Wise Guidelines, get help with your bill if you need it, and know what rebates you're entitled to for water outages and overflows.

Waterwrap – November 2023–January 2024

Find out about the effect of El Niño on Sydney's water supply from Jess Fox, discover ways to find and fix costly leaks with WaterFix Residential, and learn how to keep unwanted paint and oil out of the environment.

Waterwrap – August–October 2023

Find out about the waterway health projects you contribute to, why Sydney Desalination Plant is so important to our reliable water supply, how to recognise a Sydney Water vent shaft, and the free Snap Send Solve app to report faults.


Business update newsletters

These are the newsletters we send to business (non-residential) customers with each bill.

Newsletter edition What's in the newsletter

Business update – May–July 2024

Get ready for our new Operating Licence and Customer Contract for the next 4 years – they start on 1 July – and find out about the future of our prices.

Business update – February–April 2024

Find out what your business can do to help us prepare for the next drought, understand how to claim for loss and damages due to a fault in our system, and let us help if you need more time to pay.

Business update – November 2023–January 2024

Find out how subsidised online monitoring can save businesses tens of thousands a year with a compelling case study, set your benchmark for water use, and find out what our 5-yearly Operating Licence review will mean to you.

Business update – August–October 2023

Discover the waterway health projects you contribute to, check out our great new animation on why it's important for businesses to manage trade wastewater, and learn how to recognise a Sydney Water vent shaft when you see one.


Reports

We publish many reports on our performance to the government, our regulators and our customers. We also produce research and environmental reports to inform our plans and strategies.

Dams safety

Report title What it's about

Annual dams safety standards report summary

Every year we're required to produce a safety standard report for each of our 16 declared dams. For a copy of the reports, email damsafety@sydneywater.com.au.

Environment

Report title What it's about

Creating a circular economy precinct (Institute for Sustainable Futures) (1706KB)

This report, prepared by the Institute for Sustainable Futures, promotes discussion around creating a circular economy precinct in Sydney, including processing organics from wastewater to create valuable by-products.

EPA pollution monitoring data reports

These webpages include the results of our water quality testing at our water resource recovery facilities, water filtration plants and the St Marys Advanced Water Treatment Plant, and air pollution reports.

Annual environmental performance report 2022–23

This report analyses our performance against our Special Objectives, as required by the Sydney Water Act 1994 and our environmental performance indicators.

Ecological and carbon footprints overview

This report summarises the ecological footprint (EF) and carbon footprint results for the past 3 financial years for Sydney Water, creating a consistent time-series measurement of overall environmental impact. EF results are presented as equivalent land disturbance in hectares.

What we heard - Healthy Waterways and Environmental Protection

This report summarises our action areas for healthy waterways and environmental protection and addresses the ways Sydney Water relies upon, interacts with, and impacts waterways and natural environments to provide our world class water services.

Leaks and breaks

Report title What it's about

Response times – water main breaks and leaks

This report analyses our performance in 2018–19 against the response times required under our Operating Licence 2015–2020.

Quality management

Report title What it's about

Quality management system (QMS) – Compliance and performance report

This report analyses our performance against our quality management system, as required under our Operating Licence.

Research and innovation

Report title What it's about

Adapting the East

This report covers 3 case study areas to analyse current and future heat impacts on people and infrastructure in Eastern Sydney. It includes how adaptation planning can help reduce heat stress and infrastructure heat failure in the future.

Cooling Western Sydney

This report looks at the role of water in mitigating urban heat in Western Sydney by orienting development around a blue-green grid of parklands and waterways.

Research and innovation highlights 2021

This report showcases a selection of our research and innovation highlights from 2021. From the Sydney Water Innovation Festival to using artificial intelligence to predict tree root intrusion into sewers, this publication celebrates all things innovation.

Research and innovation highlights 2019–20

This report covers research and innovation in a challenging year where we faced extreme drought and unprecedented bushfires. The report includes over 170 projects, ranging from Internet of Things sensors and digital meters to urban cooling and liveability initiatives.

Research and innovation highlights 2018–19

Covering over 170 research and innovation projects including the approval of the new research and innovation strategy, this document shows how we're bringing people and ideas together to do things differently.

Water smart homes in Greater Sydney: A field guide for the future

This report presents the research from Stream 2 of a 3-part project conducted by the Institute for Sustainable Futures for Sydney Water. It explores how smart technologies may transform water-use practices in commercial buildings and homes in Greater Sydney, particularly new areas in Western Sydney, over the next 10 years.

Creating a water resilient city: Towards a sustainable and smart Eastern Harbour City

Covering a selection of our innovative solutions, this document showcases how we're working to embed circular economy principles in our operations, transforming waterways into thriving and liveable spaces for the community, mitigating our impact on the climate and protecting the environment to help create a resilient and sustainable Eastern Harbour City.

Green infrastructure stormwater volume performance

We must retain more water in our landscapes to protect waterways and support cool and green urban areas. This study outlines the performance of key green infrastructure types including bioretention, tree pits and green roofs so we can improve the planning, design and modelling of stormwater retention.

Securing a water resilient future for GPOP

The Greater Parramatta and Olympic Peninsula (GPOP) Master Plan sets the long-term direction for water services in the area. It considers an adaptable and holistic water cycle management approach that will support vibrant communities, achieve sustainability outcomes, and deliver economic value to the region. The Master Plan will guide Sydney Water's next steps in planning and delivery for GPOP.

The Illawarra Regional Master Plan

The Illawarra Regional Master Plan 2024 outlines Sydney Water’s vision for the coastal city and our plans to build a better life through world-class water services. Developed with key stakeholders in the region, the long term and adaptive plan provides a framework for understanding the challenges and opportunities of an integrated water management approach in the Illawarra now, and into the future.

Wastewater

Report title What it's about

Aquatic monitoring interpretive reports

We produce aquatic monitoring interpretative reports every 4 years to provide in-depth analysis of trends in waterway health.

Yearly aquatic monitoring data report

 

We produce yearly data reports to provide a check on environmental impacts. They include a summary of how our water resource recovery facilities are performing.

Water efficiency

Report title What it's about

Rainwater tank monitoring report (1006KB)

This report is a 12-month study of water and energy use for 52 actual installations of rainwater tanks in Greater Sydney. These installations were in new homes and built under BASIX requirements.

Water conservation report 2022–23

This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2022–23.

Water conservation report 2021–22

This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2021–22.

Water conservation report 2020–21 (2.6MB)

This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2020–21.

Water conservation report 2019–20 (1.6MB)

This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2019–20.

Water conservation report 2018–19 (1.6MB)

This report outlines our water conservation plan for the next 5 years and reports on the water savings from our water conservation programs for 2018–19.

Water quality and quantity

Report title What it's about

Daily drinking water report

Insert your address to see the daily report confirming the performance of our water filtration plants and water delivery systems.

Water analysis

Select 'Water quality report' and insert your address to see a full analysis of the drinking water in your area.


 Regulatory information

These reports and links explain the governance around our business.

Publication/link What it's about

Customer contract (6.4MB)

This sets out the minimum service standards and outlines your rights and obligations as a customer.

Our contract with you (527KB)

Each year we send this summary of the Customer Contract to customers with their bill.

Dams Safety Act 2015

This Act and the Dams Safety Regulation 2019 provide the framework and activities that ensure dams don't put the safety of persons, property or the environment at risk.

Dams Safety Regulation 2019

We manage dams safety according to the requirements of the Dams Safety Act 2015 and this Regulation.

Government Information (Public Access) Act 2009

The GIPA Act focuses on making government information readily available.

Independent Pricing and Regulatory Tribunal Act 1992

This Act outlines the structure and functions of the tribunal that sets Sydney Water prices and regulates compliance against our Operating Licence.

Modern Slavery Statement (1.1MB)

This Statement analyses our performance against the Modern Slavery Act 2018 (Cth) showing how we address slavery risks in our operations and supply chains.

Operating Licence (2.7MB)

Our Operating Licence allows us to supply water, wastewater, recycled water and stormwater services and sets the requirements around these operations.

Plumbers and drainers – NSW Fair Trading

Information for plumbers and drainers about safety, inspections and the plumbing code.

Protection of the Environment Operations Act 1997

This Act outlines the framework under which the EPA regulates Sydney Water. The aim of the Act is to protect, restore and enhance the environment.

State Owned Corporations Act 1989

This Act outlines the legislation under which state-owned corporations such as Sydney Water operate.

Statement of Corporate Intent (1481KB)

This Statement outlines how we will fulfil our commitment to our corporate objectives and the expectations of the NSW Government.

Statement of Expectations (1100KB)

The purpose of this Statement is to help Sydney Water ensure its strategic direction aligns with the Government's expectations.

Sydney Water Act 1994

This Act established Sydney Water as a state-owned corporation and outlines the regulatory framework under which we operate.

Sydney Water Regulation 2017

This Regulation empowers Sydney Water to regulate controlled areas, certain aspects of plumbing and drainage, water restrictions, and damage to our property.


Memorandums of understanding

These are the agreements we have in place with other agencies.

Memorandum of understanding (MOU) Summary

Memorandum of Understanding with the Environment Protection Authority (EPA)

This MOU provides the foundations for a cooperative relationship between the EPA and Sydney Water. It reflects the requirements of the Sydney Water Act and our Operating Licence.

Memorandum of Understanding with the National Association of Testing Authorities (NATA)

This MOU is between the Commonwealth of Australia and NATA to promote reliable results of measurement, testing, inspection and similar activities. The National Association of Testing Authorities (NATA) in the Life Sciences sector accredits Sydney Water.

Memorandum of Understanding with Fire and Rescue NSW

This MOU provides strategies for Sydney Water and Fire and Rescue NSW to work together to ensure efficient and effective provision of water for firefighting.

Memorandum of Understanding with Fire and Rescue NSW and the NSW Rural Fire Service

This MOU governs the use of recycled water for firefighting purposes within Sydney Water's area of operations.

Schedule 1 – List of schemes where recycled water is used for firefighting

This Schedule lists recycled water schemes, as at date of last issue (2012).

Memorandum of Understanding with NSW Health

This MOU forms the basis of a cooperative relationship between Sydney Water and NSW Health. This includes arrangements for Sydney Water to report information on any events which may pose a risk to health.

Memorandum of Understanding with the Water Administration Ministerial Corporation

This MOU provides the foundation for a cooperative relationship between the NSW Office of Water and Sydney Water. The aim is to ensure that Sydney Water meets the requirements under the regulation of the NSW Office of Water.


Purchase order terms and conditions

On 13 July 2024, Sydney Water's purchase order terms and conditions were updated. For all purchase orders issued by Sydney Water on or after 13 July 2024, the updated Purchase order terms and conditions will apply.

For all purchase orders issued before 13 July 2024, the purchase order terms and conditions for the goods and services purchased by Sydney Water under previous purchase orders will continue to apply.

In summary: