Terms of use

Using our websites and My Account

The terms and conditions on this page cover the services we offer through our websites, which include the My Account customer hub. Our websites contain information from third parties. Although we aim to be available 24/7, sometimes our website service will be interrupted for planned maintenance and upgrades.

By accessing or using any part of our websites, including My Account, you agree to be bound by the terms and conditions set out below and the My Account and My Account for managing agents terms and conditions of use. If you disagree with any part of the terms and conditions, you should stop using our websites immediately.

Governing law

The proper law of our websites is the law of New South Wales, Australia. 

This includes:

  • no warranties or representations
  • no liability.


We understand you may be concerned about online transactions. Our online security is based on proven international standards.

We use 128-bit encryption on transactions supplied through our third-party certificate authority Verisign.

You'll complete any transactions that require credit card payments on a secure server with our banking partner. We don't hold any credit card details or personal information on our websites.

Information and content

We make our websites available for information purposes only.

Although we aim to update them regularly, information and content:

  • may not be up to date at any given time
  • are subject to change without notice.

External sites

For your convenience, our websites include hyperlinks to sites controlled and operated by other parties.

Be aware that external sites, and their content, are often governed by their own protocols and standards. We urge you to learn more about them.

We haven't approved, recommended or endorsed any external sites or the information, products or services they provide or offer. We make no representations or warranties about any content included on any external site.


You may need to register with us to use some of the services we provide on our websites. By registering with us, you agree to our terms and conditions and our privacy policy

When you register, you will need to provide personal information (including your email address) and choose a password. We'll send you a verification email confirming your registration. You're responsible for maintaining the confidentiality of your email address and password.

Online purchases

To make an online purchase:

  • you must be over 18 years of age
  • you must own a valid credit card that we accept. 


We'll refund application fees to you within 30 days of purchase:

  • if we've overcharged you
  • if you've duplicated your order.

We'll process refunds within 7 working days to the same card used for the original payment. We won’t refund if you've selected the wrong property or the wrong product. 

We welcome your feedback. We may use any ideas, concepts, comments or suggestions you send us without further reference to you, and without payment or any further liability to you.