As you’d expect, there are things you need to know about using our website, particularly as it contains a lot of information from third parties. Although we aim to be available 24/7, sometimes we’ll need to interrupt the website service for planned maintenance and upgrades. There are also terms and conditions, which are all here on this page.
By accessing or using any part of our site, you agree to be bound by the terms and conditions set out below. If you disagree with any part of the terms and conditions, you should stop using our website immediately.
The proper law of this website is the law of New South Wales, Australia.
We understand you may be concerned about online transactions. Our online security is based on proven international standards.
We use 128-bit encryption on transactions supplied through our third-party Certification Authority, Verisign.
You'll complete any transactions that require credit card payments on a secure server with our banking partner. We don't hold any credit card details or private information on our website.
We make our website available for information purposes only.
Although we aim to update it regularly, information and content:
For your convenience, our website includes hyperlinks to sites controlled and operated by other parties.
Be aware that external sites, and their content, are often governed by their own protocols and standards. We urge you to learn more about them.
We haven't approved, recommended or endorsed any external sites or the information, products or services they provide or offer. We make no representations or warranties about any content included on any external site.
Our website contains a range of items that belong to us and are protected by copyright law under the Copyright Act 1968. This includes:
When you register, you need to choose a unique username and password. We’ll send you a verification email confirming your registration. You’re responsible for maintaining the confidentiality of your username and password.
To make an online purchase:
We’ll refund application fees to you within 30 days of purchase:
We’ll process refunds within 7 working days to the same card used for the original payment. We won’t refund if you’ve selected the wrong property or the wrong product.