The terms and conditions on this page cover the services we offer through our websites, which include the My Account customer hub. Our websites contain information from third parties. Although we aim to be available 24/7, sometimes our website service will be interrupted for planned maintenance and upgrades.
The proper law of our websites is the law of New South Wales, Australia.
We understand you may be concerned about online transactions. Our online security is based on proven international standards.
We use 128-bit encryption on transactions supplied through our third-party certificate authority Verisign.
You'll complete any transactions that require credit card payments on a secure server with our banking partner. We don't hold any credit card details or personal information on our websites.
We make our websites available for information purposes only.
Although we aim to update them regularly, information and content:
For your convenience, our websites include hyperlinks to sites controlled and operated by other parties.
Be aware that external sites, and their content, are often governed by their own protocols and standards. We urge you to learn more about them.
We haven't approved, recommended or endorsed any external sites or the information, products or services they provide or offer. We make no representations or warranties about any content included on any external site.
Our websites contain a range of items that belong to us and are protected by copyright law under the Copyright Act 1968 (Cth). These include:
When you register, you will need to provide personal information (including your email address) and choose a password. We'll send you a verification email confirming your registration. You're responsible for maintaining the confidentiality of your email address and password.
To make an online purchase:
We'll refund application fees to you within 30 days of purchase:
We'll process refunds within 7 working days to the same card used for the original payment. We won’t refund if you've selected the wrong property or the wrong product.