Our prices

Keeping our prices fair and transparent

We have a responsibility to everyone who lives and works in Greater Sydney to efficiently manage the infrastructure for drinking water, recycled water, wastewater and stormwater. We promise to keep our prices fair and transparent while we provide the services you rely on every day.

Find the prices you need

How we set our prices and what you pay

Every 4 years, IPART (the Independent Pricing and Regulatory Tribunal) reviews and sets our prices for water, wastewater, recycled water, stormwater and other services. The prices you pay depend on the type of property you have and the services available in your area. Prices are adjusted for the rate of inflation on 1 July each year as set out in the current pricing determination.

About our current prices

On 16 June 2020, IPART released the final determination and report on its Review of prices for Sydney Water. Our current prices are based on IPART's assessment of the efficient costs needed to run our business for 2020–24.

We wanted to know what was important to customers as we developed our 2020–24 price proposal. So, we used a Customer Engagement Program to find out. It included about 10,000 customer interactions across Greater Sydney.

Customers told us that they want us to:

  • provide quality and reliable services, at affordable prices
  • be future-ready
  • protect the environment
  • provide great customer service.

We also asked customers if they would be willing to pay more for particular projects, including Refresh Vaucluse and Diamond Bay and Improving waterway health across Sydney. Based on the feedback we received, IPART has approved an investment of about $85 million for these 2 projects from 2020 to 2024.