We have a responsibility to everyone who lives and works in Greater Sydney to efficiently manage the infrastructure for drinking water, recycled water, wastewater and stormwater. We promise to keep our prices fair and transparent while we provide the services you rely on every day.
Every 4 years,reviews and sets our prices for water, wastewater, recycled water, stormwater and other services. The prices you pay depend on the type of property you have and the services available in your area. Prices are adjusted for the rate of inflation on 1 July each year as set out in the current pricing determination.
On 16 June 2020, IPART released the final determination and report on its. Our current prices are based on IPART's assessment of the efficient costs needed to run our business for 2020–24.
We wanted to know what was important to customers as we developed our 2020–24 price proposal. So, we used a Customer Engagement Program to find out. It included about 10,000 customer interactions across Greater Sydney.
Customers told us that they want us to:
We also asked customers if they would be willing to pay more for particular projects, including Refresh Vaucluse and Diamond Bay and Improving waterway health across Sydney. Based on the feedback we received, IPART has approved an investment of about $85 million for these 2 projects from 2020 to 2024.