WaterFix® Commercial

Large-scale savings for non-residential buildings

Non-residential buildings can make huge savings through our WaterFix Commercial water efficiency program. Government buildings, schools and universities, theatres, office towers, hotels, shopping centres, neighbourhood swimming pools ... we could go on. The process starts with a free desktop assessment.

Contact the WaterFix Commercial team
If you’re concerned how much water your building or facility could be wasting, call 1800 354 107 or email waterfixcommercial@sydneywater.com.au to see if we can help.

How WaterFix Commercial works

Step 1: Check your water use

Our free desktop assessment will identify whether your water use is high. By comparing your site's historical water use to best practice industry benchmarks, we can see potential water savings for individual buildings or facilities. This will show if we need to progress to Step 2.

Step 2: Monitor and audit water use

If Step 1 shows your building has high water use, we'll offer you a more detailed assessment. We'll install online monitoring on your water meter to further analyse your water use and complete an on-site audit to see why you're using too much water.

Step 3: Prepare a detailed proposal

Once we've analysed the monitoring data and audited your site, we'll provide a brief report that identifies the cause of your high water use. We'll also provide a detailed proposal, quoting for repairs and other work required. Our end-to-end solution includes:

  • products and materials
  • installation
  • project management
  • appointment coordination with owners and tenants
  • financing options.

You can choose another service provider for any of this work, but we can't guarantee the same results. 

Step 4: Complete work on-site

If you approve our quote, we’ll work with you to schedule the work for a time that suits your employees and customers. Our fully licensed and experienced plumbers and specialist trades will complete the work on-site, including:

  • repairing tap and toilet leaks
  • installing water-efficient devices
  • replacing faulty tapware and single flush toilets
  • finding concealed leaks
  • repairing leaks in common areas
  • upgrading urinals
  • installing spray rinse valves
  • optimising rainwater systems.

Step 5: Finalise payment

WaterFix Commercial offers flexible payment options including:

  • one-off fee for service
  • 12-month payback plan
  • performance payment plan (for eligible customers only), where the costs are paid for by the value of water saved
  • option to add the costs to your Sydney Water bill.

Which commercial industries can apply

Commercial properties

  • Hotels 
  • Office towers
  • Small to medium shopping centres
  • Aged care facilities.


  • Local councils
  • State government facilities
  • Federal government facilities.


  • Public schools
  • Private schools
  • Independent/religious schools
  • TAFE and universities.


  • Public hospitals
  • Private hospitals
  • Specialist clinics.

Entertainment and social

  • Theatres
  • Theme parks and aquatic centres
  • Museums
  • Pubs and clubs.

Local government

  • Local council buildings
  • Municipal pools and aquatic centres
  • Libraries
  • Sporting facilities.