We care about your privacy. You have the right to know the information that we collect, the purpose for which it is collected, how the information is used and to whom, if anyone, the information is disclosed.
Our privacy standards are set out in theand the .
The PPIP Act and the HRIP Act give individuals the right to access and amend their own information.
In all other circumstances, you can:
If none of the circumstances described above are relevant, you should consider enquiring under the GIPA Act. You can find out more about access to information.
We use analytics systems like Google Analytics and Adobe Analytics to gather information about visitor activity on our website. We don't use these systems to identify you. We use them to aggregate results. This helps us to evaluate and improve our services, and make our services easier for you to use.
Our website also contains third-party cookies and pixels that social media providers use to collect information about their members' activities on our website. We use this data in aggregated form to evaluate our online activities. For example, what kinds of audiences engage with our social media campaigns.
When you use our website, some information is logged automatically. This includes:
We take measures to protect ourselves from malicious activities on our website, like Google reCAPTCHA challenges.
and also use information from sites and apps that use their services.
We'll never contact you by email or SMS and ask for personal information such as your password, username, or credit card or bank account details. If you receive an email or SMS from Sydney Water you think may be a scam or hoax, don't respond to it. Please check. Call us on8am–5:30pm Monday to Friday (except public holidays).
We'll make every effort to notify you personally if your personal or health information is breached. If we can't notify you personally, you'll be able to find details of the data breach in our Public Notification Register. You can find out more from our
For affected customers we can't notify individually, we maintain a Public Notification Register. We'll publish details of data breaches in this Register.
We'll record the following details unless they contain personal information or they would prejudice Sydney Water's functions: