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If your water bill suddenly goes up for no reason, you might have a costly hidden leak. Our specialist WaterFix Concealed Leaks plumbers have what it takes to find it and fix it.
Not all plumbers have the specialised tools and skills to find leaks hidden underground and inside walls. Our qualified specialist plumbers do. They will:
It's worth it to check for hidden leaks with your water meter first. Also double-check that your leak isn’t due to something you can identify, like rainwater, damaged waterproofing or a leaking roof.
Call us on 1800 558 552 8:30am–5:30pm Monday to Friday (except public holidays) or email concealedleaks@sydneywater.com.au. Our qualified specialist plumbers are available 7am–6pm Monday to Friday and 8am–4pm on Saturdays (except public holidays).
Contractor licence number 212277C
How much a WaterFix Concealed Leaks investigation costs will depend on how long it takes to find the concealed leak:
There's a surcharge for appointments outside 7am–4pm Monday to Friday (except public holidays). The investigation cost doesn't include any repairs for any hidden or obvious leak we find.
We'll give you a separate obligation-free estimate for repairs when we find the leak. You're welcome to source alternative quotes for required repairs from other licensed plumbers.
We'll add the investigation charges and any repairs you agree to your water bill. If the total is more than $400, you can spread it over 4 consecutive bills for a $44 administration fee.
All the services we offer and what we charge are in our schedule of services and charges and our terms and conditions of supply.
In July 2024, a residential customer noticed an unexplained spike in water use. Their average use of just 400 litres a day had jumped by 900%. It had to be a leak – but where? Was it getting worse? They called WaterFix Concealed Leaks for swift results.
Catching this leak early saved this homeowner more than $4,000 a quarter.
The homeowner's water use is now back to normal. They had no upfront costs, choosing to spread payments over 4 consecutive water bills. Plus, they're eligible to apply for a hidden leak allowance.