Procurement approach

The suppliers we partner with

We partner with an extensive range of suppliers to help us create thriving, liveable and sustainable cities. Our supply chain consists of small and medium, local businesses, through to large, multi-national companies. Our customers rely on us for consistent, high-quality services at affordable prices. This is why our supply partners must align with our policies, values and safety, governance, environmental and ethical standards.

Our procurement approach

We assess a company’s suitability through the procurement process and monitor it throughout the lifetime of our partnership. We treat all our suppliers as part of our team, so we expect them to follow our Supplier code of conduct (2MB),  Environmental policy (74KB) and the values as in the Living our values guide (2MB)

Our procurement approach supports the following objectives:

Value for money

Fair and open competition

Easy to do business


Economic, social and sustainability outcomes

Partnering for success and shared purchasing

On 1 July 2020, we started Partnering for success (P4S) (49KB), a new infrastructure and delivery model designed to deliver the best possible value for our 5 million customers. 

P4S simplifies our supply chain and delivers best-practice customer solutions for capital work projects. Under a 10-year partnership with 3 new regional delivery consortiums (RDCs) in the north, south and west, we will deliver end-to-end design, construction, maintenance and facilities management services. 

A key component of P4S is Shared purchasing (127KB), which is an innovative, industry best practice approach that simplifies the way we and our delivery partners purchase goods and services.  

If you're interested in becoming one of our suppliers as part of shared purchasing, please visit our Supplier registration page.

Australian small and medium enterprises (SMEs)

Small and medium businesses form a vital part of our supply chain. We already work with hundreds of small and medium businesses and welcome expressions of interest from potential suppliers. 

The NSW Government recognises an SME as having: 

  • an Australian Business Number (ABN)
  • fewer than 200 full-time equivalent (FTE) employees.

Businesses fitting these criteria can visit Supplier registration to express interest in becoming a Sydney Water supply partner. 

Modern slavery statement

Under the Modern Slavery Act 2018 (Cth), we must submit a Modern Slavery Statement to the Minister for Home Affairs that will be available on a public register showing how we address slavery risks in our operations and supply chains.

We support the implementation of anti-slavery initiatives to ensure we detect and address modern slavery and human trafficking risks across our business and supply chain. We submitted our Modern Slavery Statement for 2019–20 (2MB) in March 2021. This is our our first reporting year. 

This statement outlines the steps we’re taking to ensure the goods and services we procure aren’t the product of modern slavery. It also highlights that we’ve exercised due diligence when procuring goods and services from our suppliers.

Contact us

We're continually innovating the way we work with our supply partners to build lasting, productive relationships. To help us continually improve, we welcome feedback from existing and potential supply partners. If you have any feedback or questions, please email


We're committed to being fair, honest, safe and responsible in our dealings with suppliers. If you suspect corrupt behaviour from any of our staff or contractors or you don't believe you've been given a fair go, please contact us