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Business Update
Business Update May–July 2025
There's still time to have your say on water prices. Discover game-changing innovation with recycled glass. Understand your business's trade wastewater responsibilities.
Our prices are under review now
The Independent Pricing and Regulatory Tribunal (IPART) provides its draft decision on prices in May.
There may still be time for you to have your say before IPART makes its final decision in September. Your voice matters, and IPART wants to hear from you.
If the consultation period has closed, rest assured that IPART is considering all the valuable feedback from customers received during the public consultation periods. New prices will take effect from 1 October 2025.
If you see an additional adjustment to your water service charge in July, it's due to the Sydney Desalination Plant operating cost, and part of our current IPART pricing guideline.
Quarterly water quality report summary
Our water quality monitoring program confirmed that Greater Sydney’s drinking water remains high quality and safe from January to March 2025, meeting the high standards set by the Australian Drinking Water Guidelines.
You can find the detailed quarterly water quality report for your area at Water analysis under 'Water quality report'.
Innovation: building with recycled glass
With growth surging and natural resources under pressure, we're focused on finding smarter solutions.
One breakthrough? Blended recycled glass sand: a game changer in construction.
Supplementing virgin sand with recycled glass sand helps reduce mining and diverts glass waste from landfill. Using blended sand for pipe bedding in our Western Sydney trial achieved a carbon reduction of 14%. For builders, it boosts supply with a top-quality, planet-friendlier option. Rethinking resources paves the way for a more resilient future.
Violence at home is not okay
Our Customer Care team supports customers facing domestic violence: our goal is to assist through private, confidential assistance to help customers in need. Our priority is customer safety first. To find out what we can do, please read our policies and procedures for domestic violence.
Your trade wastewater responsibilities
Trade wastewater is liquid waste produced by a business process or activity, which is discharged into our systems. It's produced by businesses large and small – from cafés, car washes and mechanical workshops to industrial operations.
Sound like you? You have specific obligations to protect the environment, prevent blockages and ensure safety.
You must get approval. We can help.