Business Update

Sign up for My Account:  
what's holding you back?

Your life can be just a little easier when your business is registered with My Account.

We can walk you through the process

If you'd like someone by your side to help guide you through the online registration form, we’ve created a step-by-step video.

What is My Account, anyway?

My Account is your 24/7 DIY customer portal. It's where you can:

• view and pay bills
• set up direct debit
• switch to paperless (you could win a $200 eGift card!)
• request 3 years of financial statements
• arrange payment extensions
• update personal details. 

As one customer told us: "It's so easy and seamless that I almost don't notice I’m paying the bill! … I literally had to go check my account to see if I was receiving electronic bills."

So sign up now!

Grab your paper bill to find your online ID and payment number. The video's there if you need it.

Quarterly water quality report summary

Our water quality monitoring program confirmed that Greater Sydney's drinking water remains high quality and safe from April to June 2026, meeting the high standards set by the Australian Drinking Water Guidelines.

You can find the detailed quarterly water quality report for your area at Water analysis under 'Water quality report'.

New prices for 2026–27

IPART set our prices for 2025–30 to help us continue providing safe and reliable services while improving ageing infrastructure and supporting growing communities.

The price changes are spread over 5 years, updated annually to reflect inflation.

Customer Contract

The Customer Contract is our service guarantee to you. It outlines your rights and obligations as a Sydney Water customer and what you can expect from us.

Help to pay your bill

Take the pressure off with payment plans, free essential plumbing and hardship support. Explore the options to get help with your water bill, or call 1800 222 280 8am–5:30pm Monday to Friday (except public holidays).