You don't need to contact us when you move into or out of a rental property. The water's always on. The property owner (your landlord) will pay the water bill. If your property has a water meter, you may be required to pay the water usage portion of the bill.
As a residential tenant, you don't have an account with us for your water. This differs from other utilities, like electricity or gas. We send the water bill to the landlord (the property owner) or the managing agent. They are responsible for paying us.
However, if your property has a water meter your landlord or managing agent may ask you to pay for the water you use. You should be informed of the water usage charges on the water bill. This is in line with . When you move out, your landlord or managing agent will arrange a meter reading so you can pay the final amount you owe.
There are a few ways to check you're being charged correctly for your water usage.
If you simply want to cut down on the water you use, follow the tips below to save water and money.
If your water usage has increased and there's no explanation (like guests, longer showers or filling a pool), see if you can detect a leak. Fixing a leak can be the quickest way to save water.
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