About your meter

It’s how we measure the water you use

Most homes will have a water meter. It’s how we measure the water you use each quarter and calculate the usage charges you see on your bill. But not every water meter looks the same, and if you use recycled water you'll have a second meter especially for that. 

If you can't explain high water use

If you can't detect a leak or explain high water use, ask us to do a water meter test. We'll refund the fee and adjust your water use charge if the meter is faulty. To apply, fill out the Water meter test application form (309KB) or call 13 20 92.


What types of meters are there?

We have a range of meter types and designs across our network. 

Remotely read meters

Remotely read meters measure your water use just like regular meters, but we can read them without going onto your property.

If your meter is hard to access or you don’t want us on your property, consider a remotely read meter. We install remotely read meters for a one-off fee.

Regular meters

Meter design has changed a lot over the years, so yours may be a different version. Here are some brands we currently install.

Elster brand meters

These meters have 4 black numbers and 4 white numbers.

RMC brand meters

These meters have 5 black numbers and 4 clock-faced dials.

Itron brand meters

These meters have 8 numbers and one clock-faced dial.

Recycled water meters

All meters for recycled water are purple.

If you have recycled water, you'll have 2 meters: one for your drinking water and one for recycled water.

Digital meters

Just like traditional meters, there's a display on your digital meter so you can read your water use in kilolitres.

We're trialling digital meters in the Liverpool and Nepean area.


Where is my meter?

Meters are usually just inside your front boundary or fence. If you can’t find your meter, call us on 13 20 92. We can tell you where to look or confirm that you don't have one.


Why don't I have a meter?

There are a few reasons why you may not have a meter.

You live in a unit

If you live in a unit you might not have your own meter, only a shared meter at the front of your complex. If you'd rather have your own, talk to your body corporate. They'll be responsible for the costs. If you'd like to know more, read our Multi-level individual metering guide (1.4MB).

You share your water pipes with other properties

Sometimes, older homes or semi-detached houses share pipes with other properties. If you'd like your own meter, apply for a new water connection at Sydney Water Tap in. Make sure you discuss this with all the other property owners first.

Your water pipes are made of galvanised iron

Galvanised iron pipes can break when we install a meter. If you'd like a meter, contact a licenced plumber who can replace some iron pipes with copper pipes. You'll be responsible for any plumbing costs.


How do I get a meter?

Existing property

If you have an existing property, we can install a meter if there's meter space on your water service and on your property. Find out more in our water meter installation guide.

Apply for a water meter installation at Sydney Water Tap in

When you apply, you can either:

  • Ask us to install the meter. Once we approve your application, we’ll install your meter for free within 10 working days.
  • Tell us your plumber will install the meter. Your plumber must apply for a connection approval letter at Sydney Water Tap in. Once we approve their application, your plumber can collect the meter from Skilltech. You're responsible for plumbing costs.

For a new property, apply for a water meter installation at Sydney Water Tap in and ask us to install the meter.


Call us on 13 20 92 if you can't complete the form.


Who's responsible for the meter?

Did you know that we're responsible for the meter? You're responsible for all the other pipes and fittings that connect to our water network. You can read about what you're responsible for in our water meter policy (138KB) or how to look after the meter in our water meter maintenance guide (496KB).

To find out more, visit general plumbing information.