Most homes will have a water meter. It’s how we measure the water you use each quarter and calculate the usage charges you see on your bill. But not every water meter looks the same, and if you use recycled water you'll have a second meter especially for that.
We have a range of meter types and designs across our network.
If your meter is hard to access or you don’t want us on your property, consider a remotely read meter. We install remotely read meters for a one-off fee.
Meter design has changed a lot over the years, so yours may be a different version. Here are some brands we currently install.
If you have recycled water, you'll have 2 meters: one for your drinking water and one for recycled water.
We're progressively rolling out digital meters in selected areas around Greater Sydney.
Meters are usually just inside your front boundary or fence. If you can’t find your meter, call us on 13 20 92. We can tell you where to look or confirm that you don't have one.
There are a few reasons why you may not have a meter.
If you live in a unit you might not have your own meter, only a shared meter at the front of your complex. If you'd rather have your own, talk to your body corporate. They'll be responsible for the costs. If you'd like to know more, read our Multi-level individual metering guide (1.4MB).
Sometimes, older homes or semi-detached houses share pipes with other properties. If you'd like your own meter, apply for a new water connection at Sydney Water Tap in. Make sure you discuss this with all the other property owners first.
Galvanised iron pipes can break when we install a meter. If you'd like a meter, contact a licensed plumber who can replace some iron pipes with copper pipes. You'll be responsible for any plumbing costs.
If you have an existing property, we can install a meter if there's meter space on your water service and on your property. Find out more in our
Apply for a water meter installation at Sydney Water Tap in.
When you apply, you can either:
For a new property, apply for a water meter installation at Sydney Water Tap in and ask us to install the meter.
Call us on 13 20 92 if you can't complete the form.
Did you know that we're responsible for the meter? You're responsible for all the other pipes and fittings that connect to our water network. You can read about what you're responsible for in ouror how to look after the meter in our .
To find out more, visit general plumbing information.