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If you register your details, we'll let you know if we need to interrupt the services to your property for repairs or to lay new pipes. You can choose to receive service alerts by SMS or email, or both.
Interruptions may include:
Sometimes we may need to access the water services on your property. We can let you know when we're coming.
Under our Customer Contract, you may be entitled to a rebate for different reasons. In most cases, we’ll automatically give you a rebate on your next bill.
Read our Customer Contract (6MB) to find out all the details. If you prefer, read the summary, Our contract with you (527KB)