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Register for service alerts

We'll notify you by text or email

If you register your details, we'll let you know if we need to interrupt the services to your property for repairs or to lay new pipes. You can choose to receive service alerts by SMS or email, or both.

Interruptions may include:

water outages
wastewater overflows
testing
air quality
repairs to the water, wastewater and stormwater networks in your area.

Sometimes we may need to access the water services on your property. We can let you know when we're coming.

Our service commitment

We'll try to limit planned interruptions to less than 5 hours at a time. Residential customers will have at least 2 days' written notice while non-residential customers will have at least 7 days' written notice (unless they agree to another period).

If we need to do unplanned repairs, we’ll restore the service as quickly as possible.

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Thank You Panel

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Thank You Panel

FormName

Property address

First name

Last name

How would you like to get alerts?

SMS

Both

Mobile number

Security check

Your privacy

We're collecting your personal information so we can contact you quickly about important account information, service updates and interruptions. Find out how we manage your privacy.

This service is currently unavailable.

We're improving our site and can't receive your registration request at the moment.

Please try again later. We apologise for any inconvenience.

We've received your contact details

Now that you've requested alerts, we'll contact you if your property is affected by an interruption. In the meantime, you can check the current water supply and service updates for your property.

Rebates for service issues

Under our Customer Contract, you may be entitled to a rebate for different reasons. In most cases, we’ll automatically give you a rebate on your next bill.

If your water services are interrupted by planned work for more than 5 hours, we’ll give you a $20 rebate.
If your water services are interrupted by unplanned work for more than 5 hours, we’ll give you a $40 rebate.
If you have 3 or more unplanned water service interruptions (each lasting over one hour) in a year, we’ll rebate your full water service charge, less any concessions for the following 12 months.
If your water pressure is lower than our standard, at the point of connection for one hour continuously, we’ll give you a $40 rebate. We’ll only pay this for one event each quarter and not when it’s because of a supply interruption.
If wastewater overflows onto your property because our wastewater system has failed, we’ll give you a $75 rebate. If it happens again within 12 months, we’ll give you a $150 rebate.
If wastewater overflows onto your property more than twice in a year, because our wastewater system has failed, we’ll rebate your full wastewater service charge, less any concessions, for the following 12 months.
If a problem in our water system stops us supplying clean water suitable for normal household purposes, we’ll give you a $40 rebate.
If NSW Health issues a boil water alert due to a Sydney Water fault, we’ll give you a $50 rebate.

Read our Customer Contract (6MB) to find out all the details. If you prefer, read the summary, Our contract with you (527KB)