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SMS alerts sent to your mobile
Once you're registered, we can send text alerts to inform you of unexpected water interruptions, scheduled works or critical information about your water. If we need to access services on your property, we can let you know when we'll be there.
Interruptions and repairs: what to expect
- We try to limit planned interruptions to less than 5 hours at a time. This may be extended to up to 7 hours for complex site works or to reduce the number of times your supply is interrupted.
- If you're a residential customer, you should get at least 2 days' written notice of a planned interruption. If you're a non-residential customer, you'll get at least 7 days' written notice, unless you agree to another period.
- If we need to do unplanned repairs, we'll restore the service as quickly as possible.
- You may be eligible for service rebates if your services are affected by interruptions or reduced quality.
Find out more in the Customer contract.