It's important that we don't overcharge (or undercharge) for the water you use, so your water meter needs to be kept in good working order. We own your water meter, so we're responsible for taking care of it. However, we may need your help so we can reach it easily.
Since we own the water main (usually under the street or footpath) and water meter at your property, we’ll take care of them. We replace meters when they have:
If your meter is broken or damaged, call us on 13 20 90.
If there's a problem in your water system between our pipes and the water meter (up to one metre inside your property boundary), we'll repair it for free. For units, this is the master strata property boundary.
Call us on 13 20 90 24/7, or you can call a licensed plumber to do the work for you. If the leak is near your water meter, we'll ask you some questions to make sure we’re sending the right person to fix the problem quickly.
As a property owner, you’re responsible for the water pipes and fittings between our water main and the buildings/taps on your property.
We're responsible for the meter. But, to maintain the meter, we need your help. Please make sure the area around the meter is clear and accessible (at least 30 centimetres all around the meter) so we can read, repair or replace it. We can't do much if the meter is:
A meter tap controls the water supply to your property. You can turn it on and off, but can't connect a hose to it or use it to fill a bucket. Sometimes the meter tap looks like a standard tap and sometimes it looks like a lever.
You can pay a licensed plumber to repair the meter tap at your cost, or we can fix it for free within 10 working days (usually sooner). Call to request this service.
If you need your meter tap fixed urgently, we offer an express service for $99 (including GST). We'll add this charge to your next bill. Be aware that the charge may be higher if the tap and the pipe near it have been damaged, for example, if they've been run over by a car or lawnmower.
Call between 7am and 5pm and we’ll be out within 3 hours. If you call after 5pm, we’ll come the next morning.