Pension rebates

You may be eligible to save on your water bill

All eligible pensioners in Greater Sydney are entitled to a rebate (or concession, or discount) on fixed service charges on each water bill. If you live in your own home and receive a pension from Services Australia or the Department of Veterans’ Affairs, or you have a Pensioner Concession Card or Veteran Gold Card, apply now. We'll make sure you start saving. Claim your pensioner rebate online, or call us on 13 20 92.

Who's eligible for the rebate

You must have one of these pensions or cards

You qualify for a rebate if you have a Pensioner Concession Card from either Services Australia or the Department of Veterans' Affairs. You also qualify if you receive a Department of Veterans' Affairs Intermediate Rate pension, or you have a Veteran Gold Card  that shows:

  • war widow or widower
  • Extreme Disablement Adjustment (EDA)
  • Totally and Temporarily Incapacitated (TTI)
  • Totally and Permanently Incapacitated (TPI).

You must own the home you live in

You won't be eligible for a pension rebate if you don't own your home. Your home can be:

  • a single dwelling
  • dual occupancy (2 houses on one block or a house with a granny flat)
  • a strata or company title unit
  • a unit with a life-term lease in a retirement village.

Multiple owners
If more than one pensioner owns the property and also lives there, they need to complete separate application forms.

How much you can save

We apply the rebate to the fixed service charges on each bill. Typical service charges for a house with water, wastewater and stormwater total $170.75 per quarter. The maximum rebate for these properties would be $141.46 per quarter. 

Service Maximum rebate
Water service 100% of the quarterly service charge to a maximum of $12.35
Wastewater (sewerage) service 86% of the quarterly service charge 
Stormwater (if applicable) 50% of the quarterly service charge 

Total rebates vary

Pension rebates are calculated based on ownership and occupancy of the premises. 

  • You'll receive 100% of the rebate if you own your home with a spouse, even if they're not a pensioner.
  • You'll receive a smaller rebate if you own your home with other people who aren't pensioners.
  • You'll receive a smaller rebate if you own your home with other people who are pensioners but who don't live with you.

Other rebates

You may also be eligible for a rebate if we interrupt or limit our services to your property. Find out more from Our contract with you or by calling us on 13 20 92.

Other ways to save from Service NSW
Service NSW is making it easier to access NSW Government Cost of Living rebates and savings, including the Family Energy Rebate, NSW Gas Rebate and Active Kids vouchers. Get started.