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Pension rebates
Are you eligible for a discount on your bill?
If you live in your own home and you receive a pension from Services Australia or the Department of Veterans’ Affairs, or you have a Pensioner Concession Card or Veteran Gold Card, you may qualify for significant savings on your water services with us.
Who gets the rebate?
You qualify for a rebate if you have:
- a Pensioner Concession Card from Services Australia (the Agency) or Department of Veterans' Affairs
- a gold Health Card from Department of Veterans' Affairs (also known as a gold card) – your card must show one of the following:
- War widow
- War widower
- Extreme disablement adjustment (EDA)
- Totally and temporarily incapacitated (TTI)
- Totally and permanently incapacitated (TPI).
We'll also give you a rebate if you receive a Department of Veterans' Affairs intermediate rate pension.
To get a rebate, you must own and live in your home. Your home must be one of these:
- single dwelling
- dual occupancy (2 houses on one block or a house with a granny flat)
- strata or company title unit
- unit in a retirement village with a life term lease.
If you own your home with:
- a spouse, you'll get 100% of the rebate – whether they're a pensioner or not
- other people who aren't pensioners, you'll get a smaller rebate. How much you'll get depends on how many people own your home
- other people who are pensioners but don't live with you, you'll get a smaller rebate. How much you'll get depends on how many people own your home.
How much do we give?
Rebate on fixed charges
We apply a rebate (sometimes also known as a concession or discount) to the fixed service charges on each bill.
How do we calculate it?
We calculate your rebate in the following way.
| Service | Rebate amount |
|---|---|
Water service |
100% of the quarterly service charge to a maximum of $12.35 |
Wastewater (sewerage) service |
86% of the quarterly service charge |
Stormwater (if applicable) |
50% of the quarterly service charge |
Other rebates
We may give you a rebate if we interrupt or limit our services to your property. To find out more, read Our contract with you (527MB) or call us on 13 20 92.
