Pension rebates

You may be eligible to save on your water bill

If you receive a pension from Services Australia or the Department of Veterans' Affairs, you may be entitled to a discount on your water bill's fixed service charges.

Before you apply, please check your bill
If you see the words 'Pensioner concession' under Other charges and credits, you already receive the pension rebate.

What you need to qualify

How much you can save

Other rebates and savings

What you need to qualify

1. You must have an eligible card or pension

We offer rebates to customers with a Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs, or a Veteran Gold Card embossed with one of these:

  • war widow or widower
  • Extreme Disablement Adjustment (EDA)
  • Temporarily Totally Incapacitated (TTI)
  • Totally and Permanently Incapacitated (TPI), as shown in image.

We also offer rebates to veterans receiving a Disability Compensation Payment at the TTI rate or Intermediate rate. You'll need to provide documentation if you receive this payment and don't have a Veteran Gold Card.

You won't qualify if you have a Commonwealth Seniors Health Card, Health Care Card, Veteran White Card or Veteran Orange Card.

2. You must own the property you live in

Your name should be on the property's title deed. If the name on the card doesn't match the name on the property's title deed, you may need to provide documentation to confirm eligibility.

Your property can be:

  • single dwelling
  • dual occupancy (2 houses on one block, or house with granny flat)
  • strata or company title unit
  • unit with a life-term lease in retirement village.

If more than one person receiving a pension owns the property and also lives there, you'll need to complete separate application forms.

Not a homeowner?
You may also be eligible for a pension rebate if you're the homeowner's spouse, a life tenant or the beneficiary of a will, or you occupy the property through a company trust or have a family arrangement with the owner.

Apply for a pension rebate

Don't apply online if you receive an eligible veteran pension and don't have a Veteran Gold Card. Call 13 20 92 8am–5:30pm Monday to Friday (except public holidays).

How much you can save

We apply the pension rebate to the fixed service charges on each bill. Typical service charges for a house with water, wastewater and stormwater total $195.02 per quarter. The maximum rebate for these properties would be $162.08 per quarter.

Service Maximum rebate

Water service

100% of the quarterly service charge to a maximum of $16.90

Wastewater (sewerage) service

86% of the quarterly service charge

Stormwater (if applicable)

50% of the quarterly service charge

Total rebates vary

Pension rebates are calculated based on ownership and occupancy of the premises.

  • You'll receive 100% of the rebate if you own your home with a spouse, even if they don't receive a pension.
  • You'll receive a smaller rebate if you own your home with other people who don't receive a pension.
  • You'll receive a smaller rebate if you own your home with other people who receive a pension but who don't live with you.

Other rebates and savings

If you qualify for the pension rebate, you're entitled to a reduced WaterFix® Residential first callout fee.

All customers may also be eligible for a rebate if we interrupt or limit services to your property. Find out more from Our contract with you or by calling 13 20 92 8am–5:30pm Monday to Friday (except public holidays).

Service NSW makes it easy to access NSW Government Cost of Living rebates and savings, including the Family Energy Rebate, NSW Gas Rebate and Active Kids vouchers. Get started.

More support if you need it