News and media releases

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UPDATE: Burst water main on Vulcan Street, Guildford

5:00PM 17 June 2023

Sydney Water crews are onsite at a burst water main on Vulcan Street, Guildford.

Network technicians have isolated the break and water supply is returning to normal in Guildford and surrounding suburbs.

Our crews continue working around the clock to complete the repairs quickly and safely, before commencing clean-up operations.

Any customers still experiencing no water are urged to contact us on 13 20 90.

We thank our customers for their patience and apologise for the inconvenience

7:45AM 17 June 2023

Sydney Water crews are responding to a burst water main on Vulcan Street, Guildford.

Network technicians are working to isolate the main and commence urgent repairs. Properties across Guildford West, Greystanes, Sefton, Woodpark, Chester Hill, Merrylands, Merrylands West, Old Guildford South, Wentworthville, Yennora, Smithfield and Villawood are experiencing lower than normal water or no water pressure.

Our crews are working around the clock to safely complete the work in order to restore normal water supply as soon as possible. Due to the complexity of the break, repairs are ongoing. 

We apologise for the inconvenience caused to our customers.

UPDATE: Burst water main on Camden Valley Way, Leppington

12:10PM 15 June 2023

Sydney Water crews are responding to a burst water main on Camden Valley Way, Leppington.

Up to 2000 properties in Leppington and Denham Court are currently experiencing lower than normal water or no water pressure.

Network technicians are working to isolate the main and repair the break. Normal water supply will be restored as soon as possible.

We apologise for the inconvenience to our customers.

UPDATE: Burst water main on Mona Vale Road, St Ives

3:30PM 14 June 2023

Sydney Water crews have been called to a burst water main on the corner of Mona Vale Road and Woodbury Road, St Ives.

Network technicians have isolated the main, with approximately 24 properties expected to experience low or no water pressure while repairs are underway.

Normal water supplies are expected to be restored by 9:00 pm. 

We apologise for the inconvenience to our customers.

UPDATE: Burst water main Oxford Street, Sydney

2:50PM 1 June 2023

Sydney Water crews are responding to a water main break on Oxford Street, Darlinghurst.

Network technicians are attempting to isolate the main and repairs will commence shortly.

Approximately 816 properties are maybe experiencing lower than normal or no water pressure.

Normal water supply is expected to be restored by 10pm tonight.

We apologise for any inconvenience caused to our customers.

UPDATE: Burst water main on the Pacific Highway, Mt Colah.

11:00AM 25 April 2023

Sydney Water crews are responding to reports of a burst water main on the Pacific Highway, Mt Colah.

Network technicians have isolated the main with approximately 100 properties experiencing lower than normal or no water pressure as repairs take place.

Normal water supply is expected to be restored by 10pm.

We apologise for the inconvenience to our customers

UPDATE: Burst water main at Dapto

5:00PM 31 January 2023

Sydney Water crews have been called to a burst water main at Princess Edward Drive, Dapto.

Network technicians have isolated the main and are working to repair the break as soon as possible.

117 properties are currently impacted by no water, with normal water supplies expected to be restored by 7:00AM tomorrow, Wednesday, 1st February.

We apologise for the inconvenience to our customers.

UPDATE: Burst water main at Bungarribee Road, Blacktown.

2:00PM 27 January 2023

Sydney Water crews have been called to a burst water main at Bungarribee Road, Blacktown.

Network technicians have isolated the main and are working to repair the break as soon as possible.

Up to 76 properties may be impacted by lower than normal water pressure or no water, with normal water supplies expected to be restored by 9:00PM.

We apologise for the inconvenience to our customers.

UPDATE: Watermain leak at Burwood Road, Enfield.

10:30AM 22 January 2023

Sydney Water crews are responding to a watermain leak at Burwood Road, Enfield. 

Network technicians have isolated the main and are commencing repairs.

Approximately 89 properties may experience lower than normal to no water pressure while repairs take place.

Normal water supply is expected to be restored by 6pm this evening.

We apologise for any inconvenience caused to our customers

UPDATE: Email Scam impersonating Sydney Water

2:30PM 05 January 2023

If customers receive the following email please do not click on the links as this is a scam.

If you have any questions about this or your bill, please call us on 13 20 90. 

UPDATE: Burst water main on Burrawong Road, Avalon Beach.

8:00AM 18 January 2023

Sydney Water crews are responding to reports of a burst water main on Burrawong Road, Avalon Beach.

Network technicians have isolated the main which is currently impacting 180 properties. 

Repairs have commenced and normal water supply is expected to return by 1130am.

A customer advocate is currently onsite. 

We apologise for the inconvenience to our customers.

UPDATE: Damage to water main at Box Hill 

1:50PM 12 January 2023

Sydney Water crews are responding to reports of damage to a water main on Boundary Rd, Box Hill.

Network technicians are working to isolate the main and repair the damage as soon as possible.

Up to 7 customers in Box Hill and Oakville are currently being impacted by low or no water pressure.

We apologise for any inconvenience to our customers.

UPDATE: Damage to water main at Box Hill 

1:10PM 12 January 2023

Sydney Water crews are responding to reports of damage to a water main on Boundary Rd, Box Hill.

Network technicians are working to isolate the main and repair the damage as soon as possible.

Up to 1,700 customers in Box Hill and Oakville are currently being impacted by low or no water pressure, with supplies expected to be restored by 2:00pm.

We apologise for any inconvenience to our customers.

UPDATE: Burst Water Main at North Sydney

12:30PM 10 January 2023

Sydney Water crews are responding to reports of a burst water main on the corner of Berry Street and the Pacific Highway, North Sydney.

Network technicians are working to locate and repair the break and restore normal water supplies as soon as possible.

Up to 400 properties in North Sydney and Crows Nest may be impacted by lower-than-normal water pressure or no water.

We apologise for the inconvenience to our customers

 

UPDATE: CROMER Burst water main at Beacon Hill

7:50AM 14 December 2022

Sydney Water crews are responding to a burst water main at Willandra Road, Beacon Hill.

550 properties in Cromer are currently impacted by lower than normal water pressure or no water.

Network technicians have isolated the main and are working to repair the break as quickly as possible, with normal water supplies expected to be restored by 3PM.

A Customer Advocate is liaising with impacted customers. Sydney Water apologises for the inconvenience.

UPDATE: Work on Burns Bay Road, Lane Cove 

6:00pm 12 December 2022

Sydney Water will be conducting investigations into a potential hidden water main leak along Burns Bay Road, Lane Cove.

Network technicians will be onsite to identify the exact location of the leak. Approximately 200 residents on Burns Bay Road and Waterview Drive may experience lower than normal to no water pressure from 8pm if any repairs are required.

The work is being done at night due to restrictions on when we can work on the road. During our investigation, customers may experience increased noise, lights and traffic movements in the area. 

Normal water supply is expected to be restored by 6am tomorrow. We apologise for any inconvenience caused to our customers.

UPDATE: Work on Burns Bay Road, Lane Cove 

1:00pm 8 December 2022

Sydney Water will be conducting investigations into a potential hidden water main leak along Burns Bay Road, Lane Cove.

Network technicians will be onsite to identify the exact location of the leak. Approximately 200 residents on Burns Bay Road and Waterview Drive may experience lower than normal to no water pressure from 9:00pm if any repairs are required.

The work is being done at night due to restrictions on when we can work on the road. During our investigation, customers may experience increased noise, lights and traffic movements in the area.

Normal water supply is expected to be restored by 6:00am tomorrow. We apologise for any inconvenience caused to our customers.

UPDATE: Water main leak at Karilla Ave, Lane Cove North

8:00AM 8 December 2022

Sydney Water is responding to reports of a water main leak at Karilla Avenue, Lane Cove North.

Network technicians will be conducting repairs today between 8:30am and 1:30pm which is expected to impact water supplies to 62 properties.

We apologise for any inconvenience caused to our customers.

UPDATE: Burst water main at Macquarie Park

6:30PM 2 December 2022

Sydney Water crews are responding to a water main break at Khartoum Road, Macquarie Park.

Up to 119 properties are currently impacted.

Network technicians are working to repair the break, with normal water supplies expected to be restored by 10pm.

We apologise for any inconvenience to our customers.

UPDATE: Burst water main on Pitt Street in the CBD

6:00PM 2 December 2022

Sydney Water crews are onsite at Pitt Street in the CBD where a water main break has been identified.

Up to five properties are currently impacted with no water pressure and technicians are onsite and are working to repair the break.

Repairs are expected to be completed and normal water supply restored by 11pm.

We apologise for any inconvenience to our customers.

UPDATE: Water main break at Lane Cove

3:20PM 1 December 2022

Sydney Water crews attended a water main break on Longueville Road, Lane Cove at 7am today.

Network technicians isolated the main at 8:15am and repairs were completed just after 1:30pm.

Water has been returned to impacted customers with water pressure now back to normal.

12:00PM 1 December 2022

Sydney Water crews are responding to a water main break on Longueville Road, Lane Cove.

Network technicians have isolated the main which is impacting up to 381 properties. Repairs have commenced with normal water supply expected to be restored by 1pm.

We apologise for any inconvenience caused to our customers.

UPDATE: Water main break at Eastwood

10:00AM 12 November 2022

Sydney Water is responding to reports of a water main break on Terry Road, Eastwood. 

Network technicians are onsite and have isolated the main which is currently impacting 66 properties. Repairs are expected to completed with normal water supply restored by 4pm.

A customer advocate is onsite. 

We apologise for any inconvenience caused to our customers. 

UPDATE: Water main break at Lewisham

10:00AM 12 November 2022

Sydney Water is responding to reports of a water main break on The Boulevard, Lewisham. 

Network technicians are onsite and have isolated the main which is currently impacting 77 properties. Repairs are expected to be completed with normal water supply is expected to be restored by with repairs competed by 4pm.

 We apologise for any inconvenience caused to our customers.

UPDATE: Water main break at Lewisham

9:00PM 11 November 2022

Sydney Water is responding to reports of a water main break on Hunter Street, Lewisham. 

Network technicians are onsite and have isolated the main which is currently impacting 2608 properties. Normal water supply is expected to be restored by 9pm with repairs competed by 9am Saturday.

We apologise for any inconvenience caused to our customers. 

UPDATE: Wastewater overflow at Beecroft

1:00PM 4 November 2022

Sydney Water is responding to reports of a wastewater overflow at Karril Avenue, Beecroft

Crews have secured the site and removed a blockage from the sewer main, which was primarily caused by wet wipes and grease.

Signs have been erected to notify the public of the incident, with the clean-up underway.

Sydney Water apologises for any inconvenience caused.

UPDATE: Water main leak in Sydney’s CBD

5:00PM 31 October 2022

Sydney Water crews have been called to reports of a water main leak on the corner of George and Bridge Streets in Sydney’s CBD.

Network technicians have isolated the main which is impacting up to 119 customers. We are working as quickly and safely as possible to complete the complex repairs with water supply expected to be returned to normal by 2am.

If these repairs take longer than anticipated, temporary supplies will be implemented overnight.

A dedicated customer advocate is contacting impacted customers. We apologise for the inconvenience caused to our customers.

UPDATE: Water main break at Freemans Reach 

3:00PM 30 October 2022

Sydney Water crews are currently onsite at Creeks Ridge Road, Freemans Reach where a break in the water main has been identified.

Crews are conducting urgent repairs to the network. Currently, 1035 properties at Glossodia and Freemans Reach are impacted and may be experiencing lower than normal or no water pressure.

Impacted residents are likely to have water from 12pm to 2pm today however, water supply may be interrupted from 2pm due to the complexities of repairs with full water supply expected to be returned by midnight. 

A dedicated customer advocate is onsite and our crews are working around the clock to safely complete the repairs and restore normal water supply as soon as possible. We apologise for the inconvenience caused to our customers.

UPDATE: Water main break at Kingswood

8:00AM 27 October 2022

Sydney Water crews are conducting repairs on a water main leak at Bringelly Rd, KINGSWOOD.

This is impacting water supplies to up to 139 customers.

Our crews are working to safely complete the repairs as quickly as possible. Due to the complexity of these repairs, this is expected to continue throughout the day.

Customer advocates have been onsite and impacted customers are being notified.

We apologise for the inconvenience caused to our customers.

UPDATE: Water main break at Burraneer

1:00PM 25 October 2022

Sydney Water crews have been called to reports of a burst water main at Burraneer Bay Road, Burraneer.

This is currently impacting water supplies to 152 properties.

The main has been isolated with network technicians working to repair the break and restore normal water supplies as soon as possible.

A Sydney Water customer advocate is onsite.

We apologies for the inconvenience to our customers.

UPDATE: Water main breaks at Kingswood

5:00PM 15 October 2022

Sydney Water crews have been called to a water main break at Santley Crescent, KINGSWOOD (Cnr Bringelly Road)

This is currently impacting water supplies to 163 properties.

The main has been isolated with network technicians working to repair the break and restore normal water supplies as soon as possible.

We apologise for the inconvenience caused to our customers.

UPDATE: Water main breaks at Kirrawee and Sutherland

8:40AM 12 October 2022

Sydney Water crews have been called to two water main breaks at Oak Road, Kirrawee and Princess Highway Sutherland.

This is currently impacting water supplies to 83 properties.

The main has been isolated with network technicians working to repair the break and restore normal water supplies to our customers as soon as possible.

A Sydney Water customer advocate is onsite liaising with impacted customers.

We apologise for the inconvenience caused to our customers.

UPDATE: Water on the road at Lucas Road, Burwood

4:10PM 29 September 2022

Sydney Water crews remain on site at Lucas Road, Burwood where two separate pipe breaks have been identified.

Both pipes have now been isolated, with temporary water supplies restored to all impacted customers.

Crews will continue to work through the night to safely complete these complex repairs, with restoration activities expected to continue for a number of days at the break site.

Sydney Water would like to apologise to our customers for the inconvenience.

UPDATE: Water on the road at Lucas Road, Burwood

10:15AM 29 September 2022

Sydney Water was called to reports of water on the road at Lucas Road, Burwood. 

There are two separate pipe breaks in the same location, one water and one wastewater. Both pipes have been isolated, with crews working to safely complete the complex repairs as soon as possible.

Initial reports suggest the break has resulted in the road lifting near the break site.

A dedicated customer advocate is on site and alternative water supplies are being arranged for customers who may be impacted.

We are expecting to have temporary water supplies restored to 42 properties by 2pm, provided the repairs are completed to plan.

Sydney Water would like to apologise to our customers who have been impacted.

UPDATE: Water on the road at Lucas Road, Burwood

7:50AM 29 September 2022

Sydney Water was called to reports of water on the road at Lucas Road, Burwood. 

There are two separate pipe breaks in the same location, one water and one wastewater. Both pipes have been isolated, with crews working to safely complete the complex repairs as soon as possible.

Initial reports suggest the break has resulted in the road lifting near the break site.

A dedicated customer advocate is on site and alternative water supplies are being arranged for customers who may be impacted.

Sydney Water would like to apologise to our customers who have been impacted.

UPDATE: Burst water main at Blacktown

5:40PM 19 September 2022

Sydney Water crews were called to the site of a burst water main at 130 Main Street, Blacktown this afternoon.

The water main has now been isolated and normal water supplies have been restored to all impacted properties.

Crews will continue working through the night to repair the main break. Restoration of the nearby road surface is expected to continue into tomorrow.

An investigation into the cause of the break will be conducted.

Sydney Water would like to apologise to our customers for the inconvenience.