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How to become a supply partner
If you'd like to become one of our supply partners, set up a procurement relationship with us and join our supply chain.
Get on board
1. Register your expression of interest
Fill in the supplier self-registration request form and let us know you want to become a supply partner. Help us to understand your experience, capabilities and commitment to working with us to deliver high-quality services. You must provide your ABN, entity name and contact details. (If your ABN ever changes, you'll need to resubmit this form.)
2. Submit a registration questionnaire
Once we've approved your self-registration request form, you'll need to submit a registration questionnaire through SAP Ariba. This will confirm that you agree to comply with our policies. Your account will then be officially linked with us, and you'll be an eligible supplier. You can tender, be part of an existing panel or quote.
3. If required, submit a prequalification questionnaire
Not all eligible suppliers need to be prequalified. It's only for those who work in the riskiest parts of our business, and includes Regional Delivery Partners. Prequalification validates that you meet our standards and requirements – like safety and environment – through a Sydney Water review. If you need prequalification, you'll receive a questionnaire through SAP Ariba.
4. Finally, submit an onboarding questionnaire
The first time you're awarded work through a tender, an existing panel or a winning quote, you'll receive an onboarding questionnaire through SAP Ariba. This will collect and validate your bank and payment details. You'll be set up in our finance system and connected to the SAP Business Network, our electronic platform for sending POs and receiving invoices.
You must not provide goods or services until you've received a PO from us.
Congratulations!
You're officially ready to do business with us.
Guides and fact sheets
- Expressing an interest to be a supply partner – how to submit your self-registration request.
- Logging in or signing up to SAP Ariba – how to access SAP Ariba and pick the right account type for working with us.
- Reviewing our policies and finishing your registration – how to become fully registered, including reading and agreeing to our policies and supplier code of conduct.
- Supplier code of conduct – how we expect suppliers to manage risks and opportunities by integrating them into corporate governance policies and risk management frameworks.
- Getting prequalified – guide to the prequalification process.
- Processing your first Sydney Water network PO – how to complete your mandatory one-time setup and establish a trading relationship with us.
Contact us
If your prequalification questionnaire timed out before you finished filling it in, email businessconnect@sydneywater.com.au for support.
If you have questions, email Business Connect at businessconnect@sydneywater.com.au, or call 1300 690 399 (+61 300 690 399 from overseas) 8am–5pm Monday to Friday (except public holidays).
Seek out opportunities
For future opportunities to work with us, you'll need to take part in sourcing activities, like quotes and tenders. We assess suppliers based on set criteria, and we'll let you know the outcome if you participate. If you're awarded a contract individually or as part of a panel, you'll need to sign it electronically using DocuSign.
Here's where to look for potential projects
Each event has its own instructions. Check them carefully so you know what you need to provide.
- buy.nsw Supplier Hub
- our current tenders
- Supply Nation (members only).
Guides and fact sheets
- How do I sign a DocuSign document? – guide and video.
- Accessing supplier questionnaires and sourcing opportunities – how to find new supplier forms and sourcing events.
- Responding to supplier questionnaires and sourcing opportunities – steps for submitting your information.
- Supplier system administration process guide – for account administrators to manage users, settings and routing.
Process POs and get paid
The SAP Business Network is our third-party system. We recommend you use it to exchange and process procurement documents like POs and invoices.
We usually pay 30 days from the end of the month when we receive a compliant tax invoice. The payment is based on:
- the terms and conditions as per the contractual agreement
- our purchase order terms and conditions when there's no contract
- confirmation that goods and/or services have been delivered or provided in accordance with a valid contract or PO
- a correctly rendered invoice with a PO number received through our recognised official channels.
Guides and fact sheets
- Navigating our POs – how to manage POs we send and fulfilment documents you submit through the network.
- Supplier system administration process guide – general information on managing your account.
- Supplier information portal – where you'll find fact sheets, training videos and other resources to support you at every stage of the process.
- Submitting order confirmations – how to review, acknowledge receipt or notify us of any errors on the PO.
- Submitting ship notices – steps on how to submit ship notices (required for 47* POs).
- Submitting service sheets – steps on how to submit service sheets (required for 48* POs with at least one line of type 'Service').
- Submitting invoices – steps to help you get paid on time.
Contact us
For SAP Ariba product documentation and supplier support, visit the SAP Ariba Help Centre.
If you have questions, email Business Connect at businessconnect@sydneywater.com.au, or call 1300 690 399 (+61 300 690 399 from overseas) 8am–5pm Monday to Friday (except public holidays).
Keep your supplier account up to date
It's important to update your SAP Business Network account whenever people in your organisation leave or move. You'll only have access to our questionnaires, sourcing opportunities and processing our POs and invoices if we can reach the right people and teams in your business. See our guide on transferring account administrator rights.