Or maybe a payment plan could help you manage your budget. You can arrange to pay bills in smaller amounts every 2 weeks or monthly. There are no late payment fees or interest charges if you keep to the arrangement. Call us on 8am–5:30pm Monday to Friday (except public holidays).
For more information, see our .
Our PlumbAssist® service provides essential plumbing repairs in your home for free if you're experiencing financial difficulty. For example, we can:
To qualify for PlumbAssist, you must:
Find out more from our
Our You'll have a dedicated Sydney Water Customer Care case coordinator. They can discuss your situation confidentially, tailor advice to your needs and provide a range of support options.service staff can help customers manage payment difficulties or increasing debt through BillAssist®.
Call us on 13 20 92 8am–5:30pm Monday to Friday (except public holidays) and ask to speak to our Customer Care team.
We can offer support through our Payment Assistance Scheme (PAS) if you’re having difficulty paying your water bill.
If you own the home you live in, or you're a tenant who pays for your water usage (you have your own meter), let's have a confidential chat about your circumstances. We can apply PAS credits directly to your Sydney Water bill if you're eligible. There are 2 ways to access PAS:
Your water bill should be the last thing on your mind, and we're committed to helping you however we can. You can access BillAssist regardless of your financial situation. Our Customer Care team can also help with referrals to other help and support services if you need them.
We want to support you. See the extent of how we can help in our
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