It's easy to spot a dripping tap, but leaks aren't always easy to see. Has your water bill unexpectedly gone up even though you haven't changed the way you use water or there are the same number of people in your home? Have you noticed wet patches on your lawn or damp walls in your house? You may have a leak.
The property owner is responsible for fixing all the pipes and fittings on the property that connect to our water network. However, we often repair water services between our water main and the water meter up to one metre inside the property boundary as a free service. Sydney Water is responsible for fixing water meter itself, which we own and maintain.
If you damage the water system, you'll need to pay for repairs.
If you suspect there's a large leak, you'll probably need help from a plumber with specialist equipment.
It's simple to test for leaks if you have your own meter.
The video shows how to read different types of water meters. Or find out more about how to do your own meter readings.
Although you may want to fix the leak yourself, legally you can only do minor plumbing work like changing a tap washer. If the leak is inside your home or on your property, you'll probably need to call a licensed plumber.
Watch the video from our partners at to see how to change a tap washer.
For more than 20 years, we've helped customers save over 300 million litres of water and reduce water bills through our WaterFix® Residential plumbing service. When you request a WaterFix Residential appointment for a visible leak, our plumber will discuss any repair work needed, suggest suitable water-efficient devices and provide a quote. When you give the go-ahead, they'll do the repair work. Any charges will be added to your water bill.
When you detect a leak using our simple water meter test but can't locate it, a leak detection specialist can help. Not all plumbers have the special tools and skills needed to find leaks hidden underground and inside walls. Our WaterFix Concealed Leaks program provides a full range of leak detection and repair services.
If a licensed plumber finds and repairs a hidden leak, you can apply for a hidden leak allowance on your bill.
While Sydney Water owns the meter, it's your responsibility to fix leaks at the meter tap. However, if you call 13 20 90 we'll fix the meter tap for you within 10 working days for free.
To have your meter tap fixed sooner, you can call a licensed plumber at your own cost. Alternatively, call 13 20 90 and ask for our WaterFix Express Meter Taps service. For $99 (including GST) we'll come to your property within 3 hours. If you call after 5pm, we'll do the repair between 7am and 10am the next day.
If the meter tap and pipe near it have been damaged, for example, they've been run over by a car, hit by a lawnmower or vandalised, we may charge you extra for the repair work.