These are located near the top of your hot water system
It's easy to spot a dripping tap, but leaks are not always so easy to see. Has your water bill unexpectedly gone up even though you haven't changed the way you use water or how many people are in your home? Have you noticed wet patches on your lawn or damp walls in your house? You may have a leak.
As the property owner, you're responsible for fixing all the pipes and fittings on your property that connect to our water network. We'll look after the water pipes up to one metre inside your property and also the water meter.
You can lose a few litres of water an hour from a slow dripping tap and thousands of litres a day from a constantly running toilet.
If the leak is from a hot water pipe or a pumped water supply, you're also wasting energy. That makes fast detection and repair even more important.
Read more aboutaround your home.
If you suspect you have a large leak, you'll probably need help from a plumber with specialist equipment.
It's simple to test for leaks if you have your own meter.
Watch the video to learn how to read different types of water meters or read more about how to do your own meter readings.
If you have a leak inside your home or on your property, you'll probably need to call a licensed plumber.
Although you may think you can fix the leak, legally you can only do minor plumbing work like changing a tap washer. Watch the video below from our partners at to see how to change a tap washer.
For more than 20 years, we've helped our customers save over 300 million litres of water and reduce water bills through our WaterFix plumbing service.
When you request a WaterFix appointment, one of our plumbers will check your home for leaks and opportunities to save water. They'll tell you about any repair work needed, suggest suitable water efficient devices and provide a quote. If you give the go-ahead, they'll then do the repair work and add any charges to your water bill.
Find out how we can help you fix leaks with WaterFix Residential.
If you've detected a leak using our simple water meter test, but can't locate it, a leak detection specialist will be able to help. Not all plumbers have the special tools and skills needed to find leaks hidden underground and inside walls.
Our WaterFix Concealed Leaks program provides a full range of leak detection and repair services.
If a licensed plumber finds and repairs a hidden leak, you can apply for a hidden leak allowance on your bill.
While Sydney Water owns the meter, it's your responsibility to fix leaks at the meter tap. However, we'll fix the tap within 10 working days for free. Call 13 20 90 to request this service.
If you want the tap fixed faster, you can call a licensed plumber at your own cost or call 13 20 90 and ask for our WaterFix Express Meter Taps service. For $99 (including GST) we'll come to your property within 3 hours. If you call after 5pm, we’ll do the repair between 7 and 10am the next day.
If the meter tap and pipe near it has been damaged, for example, run over by a car, hit by a lawn mower or vandalised, we may charge you extra to fix it.
If you've seen water leaking in a public space such as on a road, park or footpath, please tell us so we can fix the problem.
If the problem is urgent, or you're reporting between 11pm and 6am, please call us on 13 20 90.