Annual Report

See what we've achieved over the past year

In late November every year, we issue our annual report. It covers our achievements and challenges over the previous year, our performance against our statutory requirements and the progress we've made towards meeting our corporate strategic goals. Catch up on our current and past achievements.

Current report

Our Annual Report 2022–23 was released in November 2023 and includes many highlights we'd like to share with you.

Amid the challenges of the past year, Sydney Water continued to demonstrate leadership in the water industry, providing 527.5 billion litres of high-quality drinking water to nearly 5.3 million people across Greater Sydney, the Blue Mountains and the Illawarra region. As the population grows and temperatures rise, we respond to meet the changing needs of our communities through integrated water solutions that restore and regenerate natural systems, keep resources in use at their highest value, and economically design out waste and pollution.

As always, our customers are at the heart of everything we do.

Here are some of Sydney Water's 2022–23 highlights

  • Opened the Purified Recycled Water Discovery Centre at Quakers Hill
  • Began building our $1.3 billion Advanced Water Recycling Centre to service growth near the Western Sydney International Airport 
  • Deployed our 12,000th device to detect blockages in wastewater pipes, reducing the number of overflow incidents over the year
  • Engaged 6,317 residential customers through our unique Our Water, Our Voice customer engagement program 
  • Began implementing our Long Term Capital and Operational Plan to meet Greater Sydney’s population growth, climate change and evolving technology challenges
  • Reduced our Total Recordable Injury Frequency Rate to 3.3, our lowest ever rate
  • Distributed more than $1 million to more than 2600 vulnerable households through our Payment Assistance Scheme