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See what we've achieved over the past year
Our annual report covers our achievements and challenges, our performance against statutory requirements, and progress we've made towards meeting our corporate strategic goals.
Current annual report
We released our Annual Report 2024–25 in November 2025. It includes highlights and key projects we'd like to share with you.
Here are some of our 2024–25 highlights
- Collaborated with customers, government and regulators ahead of the Independent Pricing and Regulatory Tribunal's final price determination for 2025–2030.
- Marked 25 years of the WaterFix® Residential program, which has reduced drinking water demand by around 225 GL since it started.
- Embedded our Future Ready program to become a more agile, customer-focused organisation.
- Focused on safety in the workplace, and improved our Total Recordable Injury Frequency Rate (TRIFR) to 4.7.
We also prepared our first Climate-related financial disclosure as part of our Annual Report. The disclosure document follows NSW Treasury framework TPG24-33. It provides community and stakeholders with greater transparency on our climate-related risks and opportunities, and what we're doing about them.
