If you’re building a new home, you’ll need to apply to get connected to our pipes so you can use water, wastewater or stormwater services – there are a few steps you'll need to follow. If you’re moving to an existing property with water and wastewater services, you’re already connected to our network.
If you need a new water or wastewater connection for any type of house, including granny flats or dual occupancy units, you'll need to:
To make it easier, you can engage a plumber or consultant to apply for you. These providers don't work for us and may charge you a service fee.
If we approve your connection, we'll send you a letter explaining any conditions you must meet.
Find out how to connect to our water, wastewater and stormwater systems by reading our.
Once you have a connection, there are parts of each system that we look after and parts you are responsible for. Have a look at the diagrams below to find out more about maintenance responsibilities.
This is the most common set up for a drinking water connection on an individual property. It shows the typical maintenance responsibilities for this type of system.
This is a simplified view of a typical wastewater system within our network.
This is the most common set up for a recycled water system in a Sydney Water recycled water area. This diagram also shows the drinking water system.
This is a typical set up for pressure sewer systems, where the customer owns the system. While usually connected to a Sydney Water pressurised wastewater main, the system on the property is owned and maintained by the property owner.
This is a typical set up for pressure sewer systems that we own. They are generally connected to a pressurised wastewater main. Sydney Water own and maintain part of the system on the property.
This is a typical set up in a Sydney Water vacuum system area. These systems are part of a pressurised wastewater main.
If you've bought land in a new subdivision, our water service might have a locked and tagged device because there's no meter in place yet. You'll need to apply for a water meter installation at Sydney Water Tap in to get your service unlocked.
We're building new wastewater systems. Find out if we're improving our wastewater system in your area.