A big day in Gladesville: it's Bedlam!

Celebrating the Parramatta River's newest swim spot.

Historic Bedlam Bay restored

Last November, Hunter's Hill Council proudly launched the eagerly awaited Bedlam Bay swim site.

Since 2020, our Urban Plunge initiative has shared our expertise and monitored water quality to support the council's vision.

With its tucked-away beach and tranquil bushwalks near the Old Gladesville Hospital, historic Bedlam Bay was used for bathing between 1866 and the 1950s. After years of work, it's reopened as a safe swimming haven, with new shark nets (but do pack aqua shoes to protect toes from oyster shells).

Part of a bigger plan for swimmable waterways

Bedlam Bay joins Putney Beach and Bayview Park as the third of 3 swim sites the Parramatta River Catchment Group vowed to build along the Parramatta River by the end of 2025.
 

Customer Care at an event near you

Our team is out and about to support customers.

In November and December, we were at 15 community outreach events, from Ashfield to Shellharbour. You might have seen our friendly faces at a Cost of Living Help Hub event hosted by your local MP, a Bring Your Bills day or a community cost of living gathering.

"I'm so glad to be able to participate in outreach. Meeting people in the community and offering support makes my job truly rewarding."
Customer Care Interaction Agent, Svet

We love connecting. If you find it hard to manage your water bill, call 1800 222 280. Or fill in our confidential help and support form.

Clean drinking water come fire or rain

We're investing $1 billion to future-proof your water.

Your water bill goes towards essential system upgrades. The most recent upgrade to make it on the list is the Prospect Pre-treatment Plant.

The Prospect water system supplies around 85% of Sydney's drinking water. It's a lot! But it's getting harder to produce water for a growing population and keep up with stringent drinking water quality guidelines and extreme weather conditions.

That's why we're building the new Prospect Pre-treatment Plant. When completed in late 2027, it will pre-treat raw water before it reaches our Prospect Water Filtering Plant.

Clean, safe water should always flow from your tap, even during a crisis. New infrastructure puts us in front.

How the process works

The Prospect Pre-treatment Plant will use a chemical process to clump tiny particles together and filter them out before sending raw water to the filtration plants. This will ensure you get a consistent, high-quality supply – even when the quality of raw dam water is at its lowest.

New conditions, new challenges

Unpredictable weather already brings more intense and frequent storms, droughts and bushfires. Extreme conditions send more dirt. Removing mud, debris and additional contaminants after storms is a burden for regular filtration plants. By pre-treating raw water, we greatly reduce the risk of having to shut down, ration supply or issue boil water alerts.

Where does it go – toilet or bin?

Take Jila's quiz.

"Hi, I'm Jila! Every year, Sydney Water has to remove hundreds of tonnes of bathroom and kitchen waste that shouldn't be in the pipes. So here's the big question: where should it go?"

(Here's a hint – only flush the 3Ps: Pee, Poo and toilet Paper.)

Sensors to warn us before trouble bubbles up

Did you know? There's a really smart network of wastewater sensors right under your feet.

Thanks to the Internet of Things (IoT), we can spot weaknesses, anomalies and possible future problems. Sensors have already predicted and prevented over 1,800 costly wastewater overflows.

Since 2022, we've installed 20,000 IoT sensors on critical points across our 26,000-kilometre wastewater network. It's one of the biggest deployments of its kind in the world.

Devastating impact of overflows

Wastewater from blocked or broken pipes leaking into undergrowth and waterways harms our environment, fauna and flora, and communities.

It's safer for our clean-up and repair teams, too. They're no longer risking their lives in toxic, often remote, conditions.

Find out more about preventing wastewater blockages. If you see a wastewater overflow, please report it. Call 13 20 90 24/7. 

Rebates for service interruptions

If water services are interrupted or there's damage to your property because of our system, we'll make it up to you.

Under our Customer Contract, you should get an automatic rebate on your next bill for things like water outages longer than 5 hours or wastewater overflows from a fault in our system. If you're injured or your property is lost or damaged because of work we've done, make a claim. We'll investigate. Find out more about how to claim for damages.

Our Customer Contract is our service guarantee to both owners and tenants. It explains your rights and responsibilities as a customer and sets out the minimum standards of customer service you can expect from us. It also tells you how to request agreements for services it doesn't cover.