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The more bugs, the cleaner the water (not if they're floating in a glass, of course).
If your residential strata uses too much water, everybody pays.
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Why Ingo loves his bugs
The more bugs, the cleaner the water (not if they're floating in a glass, of course).
There's nothing weird about Ingo. He's a water quality analyst with one of Australia's largest marine and freshwater ecology monitoring programs: ours!
Waterways buzzing with good health
Ingo is always on the lookout for the diverse macroinvertebrates in our waterways. They're proof that biodiversity in our rivers, creeks and marine environments is thriving.
When Ingo finds a healthy dragonfly nymph from Western Sydney's Nepean River, he knows the water quality is high.
We love bugs too
We take our responsibility on environmental issues seriously. Not all water providers within Australia have a dedicated ecology team looking at long-term water quality. We're one of just a few teams in Australia whose ecological work is accredited by NATA (the National Association of Testing Authorities).
Find out more about our laboratory services.
WaterFix Strata identifies issues and unlocks long-term savings
Who pays for water in your strata building?
If your residential strata uses too much water, everybody pays.
It's true: if residents share a common water meter, water use in individual units, plus in common areas, gets added to your levies.
Think about it. It's out of your control. Or … you can tell your owners' committee about WaterFix® Strata.
We can help your strata unlock long-term savings
No surprises, no hidden costs. Start with a free desktop assessment. WaterFix Strata can identify issues and tell you how much you could save, obligation-free.
Stop paying for wasted water
Call us on 1800 354 107, or find out more about what WaterFix Strata can do for you.
Our WaterFix programs
Paper bills cost how much?
Who'd have thought that this paper bill came with a $1.6 million price tag?
It sure does! $1.70 to mail a paper bill every 3 months may not sound like much. But if you have to mail one to 960,000 properties, it adds up fast over a year.
In the end, customers lose
In 2025, our postage costs alone rose by $800,000. We expect costs will continue to rise.
It's part of the unavoidable cost-of-living pressures that affect us all. We'd much rather redirect the $6.4 million a year spent on postage and paper to water and wastewater services that are important to you.
The easy way you can win instead!
Just switch to paperless billing in My Account. Every dollar we save will be redirected to services that matter to you and the community. Plus, in My Account, you can securely update details, see previous bills and request bill extensions.
Every paper bill costs $1.70 to print and mail
Give your garden a drink, not a drench!
With a trigger nozzle on your hose, you can aim water where it's needed and avoid overwatering. Save up to 25% of water when you use a trigger nozzle!
What's the difference?
Compare these pictures and see if you can spot all 11 differences. Hint: look at shapes, colours and objects.
Image 1
Image 2
Did you spot them all?
Answers
- what's on the bush
butterfly colour
spray stream
trigger nozzle colour
bandana pattern
ladybird on shoulder
sleeve length
cloud below sun
type of bee
flowers colour
grass length
1 July price adjustment
IPART has approved new charges for the 2026–27 financial year. A typical residential bill will go up by 6.7% plus inflation on 1 July.
Quarterly water quality report summary
Our water quality monitoring program confirmed that Greater Sydney's drinking water remains high quality and safe from January to March 2026, meeting the high standards set by the Australian Drinking Water Guidelines.
Find the detailed quarterly water quality report for your area at Water analysis under 'Water quality report'.
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Filtered
We filter your water by removing debris, adjusting pH, binding fine particles into flocs, and passing it through sand and coal filters.
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Treated
We use various methods to improve water quality, including disinfection, pH adjustment, and the use of chemicals to remove or inactivate contaminants.
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Tested
We keep a close eye on every drop, testing it at every step to ensure it meets the strict Australian Drinking Water Guidelines so it is clean and safe to drink.
Violence at home is not okay
Our Customer Care team can provide private, confidential support. See our family violence assistance policy and how we can help.
Save water. Save money.
There are lots of ways you can SAVE BIG on water at home.
Small changes indoors and outdoors can make a big difference. Simple, everyday habits reduce your water use, lower bills and help secure our water future. From trigger nozzles to half flushes, check out how easy it is to save water and money!
Ways you can save water and money
We value your feedback
If you have a problem with our services, we'll do our best to resolve it. Call 13 20 92 8am–5:30pm Monday to Friday (except public holidays), or fill in our complaint form, where you'll also find our complaint policy.
If you're unhappy with the outcome, ask for a manager to review the decision. If you're still dissatisfied, you can escalate your complaint to an independent dispute resolution body like the Energy & Water Ombudsman NSW (EWON) or the NSW Civil & Administrative Tribunal (NCAT).
