About My Account

Everything you need, online

With My Account, you can manage your Sydney Water account online, anywhere, anytime. Make payments, access bills, go paperless, securely update payment details, and view payment and billing history.

Register for My Account to save time and take control. Before you start, have a Sydney Water bill or welcome letter with you – you'll need it for your payment number and online ID. You'll also need your ABN if you represent a company.

My Account for property owners

Everyone who owns their home or business, and their authorised contacts, can register for My Account. More than one person can register. As bills usually go to the property owner, tenants can't register for My Account.

Do all this online in My Account

  • view, print and pay your bills
  • sign up for paperless billing and updates
  • reset your password
  • set up and manage direct debit
  • change your preferred payment methods
  • view your payment plan arrangements
  • arrange handy payment reminders
  • add and remove properties
  • change your mailing address
  • request a payment extension
  • view your payment and billing history
  • set up service alerts.

My Account for managing agents

As a managing agent, you can register for My Account to streamline paperwork on the properties you manage and the property owner can still access their bill in My Account too.

For new properties you add, we will use your company name registered with an Australian Business Number (ABN). It may be different from your trading name. This ensures we have consistency on all bills sent to managing agents.

Do all this online in My Account

  • view and print bills
  • enrol in paperless billing for your properties
  • reset your password
  • add and remove properties
  • create portfolios to manage properties together
  • change your company's mailing address
  • view payment and billing history for your properties.

Pay with direct debit

Direct debit's the easiest, most convenient way to pay. Payments from your Visa or Mastercard credit or debit card or your bank account are debited automatically on your next due date. You'll never miss a payment, and you'll have time to check our charges, make sure funds are available or update payment details.

What to know before you register

  • Direct debit is free for payments from a bank account.
  • For credit or debit card payments, we add a 0.4% processing fee ($1 for a bill of $250) to your next bill.
  • Your direct debit arrangement will start immediately. Any overdue amount will be automatically debited on the next working day. If you paid in the past 48 hours, check your account balance and make sure it's been processed so you don't pay twice.
  • If direct debit's not for you, we have other payment options.

Log in to My Account anytime to set up direct debit, change your details or cancel the arrangement. Find out more in our direct debit service agreement.

If a payment doesn't go through
Your financial institution may charge a dishonoured payment fee. We may also charge a dishonoured payment fee. We'll write to the property owner advising our next course of action. We may cancel your direct debit arrangement. If you don't pay your bill another way, we may charge a late payment fee or interest.

Get paperless bills and updates

Choosing to go paperless makes it easier to keep track and reduces paper clutter. Plus, you'll be doing your bit for the environment.

So many reasons to say no to paper

  • Reduce your carbon footprint.
  • Enjoy added security – avoid bills being delayed, intercepted or lost.
  • View 24/7 wherever you have email access.
  • Always know what you need to pay and when it's due.
  • View up to 3 years of billing history for free in My Account.

Log in to My Account anytime and sign up to get bills and updates from us by email.


If you'd rather get your bills sent straight to the same online banking account you pay them from, visit BPAY to find out how to set up BPAY View.

If you already get your bill through BPAY View, you'll need to cancel your BPAY View registration through your online banking before you sign up to go paperless.

If you're used to getting eBill, don't be surprised when your new paperless bill summary from My Account looks different. My Account's giving all our billing emails a fresh new look.

View current and past bills

Log in to My Account for online access to up to 3 years of bills free of charge. Download them if you need to. Want bills more than 3 years old? You can pay $40.58 for a billing record search statement through Sydney Water Tap in®. You'll need to register for an account with Sydney Water Tap in.

If you'd rather not access My Account

If you can't go online, or for anything else, call us on 13 20 92 8am–5:30pm Monday to Friday (except public holidays).

Other information you might need

If you want to understand your water bill

When you pay your water bill, you're not just paying for the water you use (usage charges). You're also supporting the infrastructure that keeps your water flowing (fixed charges). Find out how to read your bill.

If you want to find our prices

The water usage and fixed charges you see on your bill depend on the type of property you have and the services you access in your area. Find out more about our prices.

If you think we've charged too much

If your bill looks too high and you don't think you used more water than usual, try a few things before you contact us:

If you have a new property

You don't need to connect or disconnect your services when you buy or sell a property. We automatically transfer the account into the new owner's name as part of the settlement process. You'll simply need your payment number and online ID to register for My Account, which you'll find on your welcome letter (for residential property owners) or first bill. Find out more about buying and selling a property.

If you're eligible for a pension rebate

If the property you live in belongs to you, and you receive a pension from Services Australia or the Department of Veterans' Affairs or have a Pensioner Concession Card or Veteran Gold Card, find out how to apply for pension rebates.

If you need to change the name on your account

If your name has changed and you want to change the name on your account, you will need to contact us. We'll need to see documentation.

If you're a tenant

If you're renting a property, the water bill remains in the owner's name. You won't receive bills from us. This is different from other utilities, like electricity and gas. However, the owner may pass on charges for your water use if that's in your rental agreement.

If someone has died

If a property owner has died and you need to let us know, you'll find details of how to finalise their account with us at deceased estates.