With My Account, you can manage your Sydney Water account online, anywhere, anytime. Make payments, access bills, go paperless, securely update payment details, and view payment and billing history.
Everyone who owns their home or business, and their authorised contacts, can register for My Account. More than one person can register. As bills usually go to the property owner, tenants can't register for My Account.
Do all this online in My Account
As a managing agent, you can register for My Account to streamline paperwork on the properties you manage and the property owner can still access their bill in My Account too.
For new properties you add, we will use your company name registered with an Australian Business Number (ABN). It may be different from your trading name. This ensures we have consistency on all bills sent to managing agents.
Do all this online in My Account
Direct debit's the easiest, most convenient way to pay. Payments from your Visa or Mastercard credit or debit card or your bank account are debited automatically on your next due date. You'll never miss a payment, and you'll have time to check our charges, make sure funds are available or update payment details.
What to know before you register
Log in to My Account anytime to set up direct debit, change your details or cancel the arrangement. Find out more in our .
Choosing to go paperless makes it easier to keep track and reduces paper clutter. Plus, you'll be doing your bit for the environment.
So many reasons to say no to paper
Log in to My Account anytime and sign up to get bills and updates from us by email.
If you'd rather get your bills sent straight to the same online banking account you pay them from, visitto find out how to set up BPAY View.
If you already get your bill through BPAY View, you'll need to cancel your BPAY View registration through your online banking before you sign up to go paperless.
Log in to My Account for online access to up to 3 years of bills free of charge. Download them if you need to. Want bills more than 3 years old? You can pay $40.58 for a billing record search statement through Sydney Water Tap in®. You'll need to register for an account with Sydney Water Tap in.
When you pay your water bill, you're not just paying for the water you use (usage charges). You're also supporting the infrastructure that keeps your water flowing (fixed charges). Find out how to read your bill.
The water usage and fixed charges you see on your bill depend on the type of property you have and the services you access in your area. Find out more about our prices.
If your bill looks too high and you don't think you used more water than usual, try a few things before you contact us:
You don't need to connect or disconnect your services when you buy or sell a property. We automatically transfer the account into the new owner's name as part of the settlement process. You'll simply need your payment number and online ID to register for My Account, which you'll find on your welcome letter (for residential property owners) or first bill. Find out more about buying and selling a property.
If the property you live in belongs to you, and you receive a pension from Services Australia or the Department of Veterans' Affairs or have a Pensioner Concession Card or Veteran Gold Card, find out how to apply for pension rebates.
If your name has changed and you want to change the name on your account, you will need to contact us. We'll need to see documentation.
If you're renting a property, the water bill remains in the owner's name. You won't receive bills from us. This is different from other utilities, like electricity and gas. However, the owner may pass on charges for your water use if that's in your rental agreement.
If a property owner has died and you need to let us know, you'll find details of how to finalise their account with us at deceased estates.