Who we are

Our commitment to Greater Sydney

At Sydney Water, we work in partnership with our contractors and suppliers under the guidance of our Board and Executive. We aim to put our customers first and engage with them to ensure we are delivering the services they want and need. We're living our values, as we try to create a better life for our communities through world-class water and wastewater services. 


The big picture

At Sydney Water, we exist for our customers.

We provide safe drinking water to more than 5 million people across Sydney, the Blue Mountains and the Illawarra. We also look after wastewater and some stormwater services to help protect the health of our rivers and beaches.

We're a statutory State Owned Corporation, wholly owned by the NSW Government.

Our Portfolio Minister is the Hon. Melinda Pavey, Minister for Water, Property and Housing. Our shareholder ministers are the Treasurer and the Minister for Finance, Services and Property.

We operate under the Sydney Water Act 1994 and have 3 equal principal objectives:

  • To protect public health.
  • To protect the environment.
  • To be a successful business.

Our area of operations (click to enlarge)


Our people

We're committed to building a diverse and inclusive workforce that supports our strategy, reflects our values and is reinforced through our signature behaviours. 

We build on our safety, culture and leadership journey to make Sydney Water the best place to work.

Visit our careers site if you'd like to join us in creating a better life for Greater Sydney. 

We're committed to building a diverse and inclusive workforce.


Our values

Our values demonstrate what we stand for. They guide our behaviours and decisions at work.

We have the customer at the heart

We work together with integrity.

We care for one another, the environment, and the community.

We own our decisions and make every dollar count.

We create better and simpler ways of doing things.


Our signature behaviours

We live our values through our 5 signature behaviours.

Focus on solutions

We're proactive, have a positive attitude and are open to change.  We'll: 

  • strive to build value for our customers in all that we do
  • demonstrate a positive outlook
  • find a way to make things better
  • be open to suggestions, new ideas and new ways of working.

Stand up and contribute

We value the diversity, experience and knowledge of ourselves and colleagues. We choose to participate, share our view and get involved. We'll:

  • actively participate and work with others to make it happen
  • challenge respectfully
  • share knowledge and offer opinions.

Do what you say

We're open, honest and transparent. We're trustworthy, act with integrity and lead by example. We'll:

  • agree what to do and by when
  • get it done and do it well
  • demonstrate openness and honesty
  • regularly update, inform and share information.

Support and encourage

We achieve more as a team. We build effective relationships, celebrate success and help each other to be the best we can be. We will:

  • actively listen, show care and concern for others and build relationships
  • identify and acknowledge others' strengths and skills
  • make time for others to help people build from their strengths. 

Own the outcome

We own our role and understand how it contributes to the success of the corporate strategy and outcomes for our customers. We take personal responsibility and accountability for our decisions, actions and results. We'll:

  • own the role and accountabilities – and fulfil them
  • actively support business or team decisions and accomplishments
  • hold ourselves and others to account respectfully for behaviours and actions.

Our performance

We engage with the community and stakeholders to help us plan and operate our business. 

We work in a dynamic environment. How well we perform is measured and monitored by a range of stakeholders, including:

  • regulators
  • shareholders 
  • community
  • businesses
  • media 
  • local, state and Commonwealth governments.

Our community engagement practices comply with the international participation standards (IAP2). We aim to build strong relationships with current and future stakeholders.

We're committed to involving stakeholders through effective engagement.

Customer forums

Our Customer Council and Business Customer Forum enable us to regularly engage directly with organisations that represent different types of customers.

Find out more about our customer forums.


Our management structure

Board

The Board of Directors sets our overall strategy, policy and direction. The Board Charter (137KB) describes:

  • the Board's powers and functions
  • the Board's responsibilities to staff, customers and the community, shareholding Ministers, portfolio Minister and regulators
  • how Board meetings are run
  • membership requirements of the Board and its committees.

Read more about our Board members.

Executive

The Sydney Water Executive team includes the Managing Director and General Managers of each division.

Read more about our Executive team.


Sydney Water's ABN

Our Australian Business Number (ABN) is 49 776 225 038.