We read most meters once a quarter so we know how much water to charge our customers. You’ll see this amount referred to on your water bill as 'usage charges'. Usage charges are different from your fixed charges, which are for your connections to our water and wastewater systems and other systems we manage.
If we can’t get to the meter, we’ll leave a card and ask you to read the meter for us. We may not be able to read the meter if it's:
You can install an Abloy utility lock if your meter is behind a locked gate or door. This lets us read the meter and keeps your property secure. Read more about installing an.
We can also install a remotely read meter for a fee. We read these meters without setting foot on your property.
If you prefer, you can install anif your meter is behind a locked gate or door. This will allow us to read the meter in future and keep your property secure.
If we've asked you to read a meter, you'll need to tell us:
The black numbers on all meters are the kilolitres and the red numbers or dials are the litres. We only need the black numbers to calculate water use.
The location of the meter serial number varies between meter brands. This is where you will find the serial number on the meters we're installing now.
When you read a metered standpipe, you'll need to tell us:
The location of the meter serial number varies between meter brands.
If we've left a self-reading card, please tell us your meter reading within 3 days. Otherwise, we'll estimate it based on your past usage. If this isn’t possible, we may base the estimate on the use of similar properties in your council area.
There are 4 ways to tell us your meter reading:
If you're unable to read the meter when we ask, we'll estimate your water use based on your past use patterns. If this isn't possible, we may base it on the use of similar properties in your council area.