We read most meters once a quarter so we know how much water to charge our customers for. You’ll see this amount referred to on your water bill as usage charges. Usage charges are different from your fixed charges, which are for your connections to our water and wastewater systems and other systems we manage.
We’ll leave a card and ask you to read the meter for us. This might be because your meter is:
There are 2 things you can do:
If we've asked you to read a meter, you'll need to tell us:
The whole black number is the kilolitres (kL), and the red numbers or dials are the litres. We only need the black number to calculate water use.
Note that the location of the meter serial number varies depending on the meter brand. These are the meters we're installing now.
When you read your metered standpipe, you'll need to tell us:
The location of the meter serial number varies depending on the brand of the meter.
If we've left a self-reading card, please tell us your meter reading within 3 days. If you're unable to read the meter yourself when we ask, we'll estimate your water use based on your past usage patterns. If it's not possible for us to estimate your past usage, then we may base the estimate on usage of similar properties in your council area.