WaterFix® Residential

Save water, save money, get great deals

WaterFix Residential is one of the ways we can help you save water at home. Our qualified plumbers are available from 7:30am to 5pm Monday to Friday, and 8am to 4pm on Saturdays. You can request a WaterFix Residential appointment online 24/7, or call us on 1800 807 475 Monday to Friday from 7:30am to 5pm.

COVID-19 update
If you have a WaterFix Residential appointment and someone in your household is self-isolating or has symptoms of COVID-19, please call us on 1800 807 475 to reschedule. 

Get the latest on how we're providing the services you depend on


How we help you save

You can save water and money each year by fixing leaks and installing water-efficient devices. How much could you save in your home? We can:

  • replace inefficient taps with WELS 4-star rated taps and reduce water use by up to 52%
  • replace an inefficient showerhead with a WELS 4-star rated showerhead and reduce water use by up to 50%
  • replace a single-flush toilet with a WELS 4-star rated dual-flush toilet and reduce water use by up to 63%.

For over 20 years, our plumbers have helped residential customers like you save over 300 million litres of water and reduce water bills.

Save even more right now

  • $33 fee per callout (normally $60) – just $11 for eligible pension card holders
  • no Saturday surcharge (normally $110)
  • free repair of minor tap and toilet leaks (normally $33 per leak)
  • free replacement and installation of selected aerators and showerheads
  • up to 50% off selected new toilet suites to replace single-flush toilets.

Services we provide

A qualified WaterFix plumber will check your home for leaking taps and fittings. They’ll discuss any repair work needed, suggest water efficient devices and do any additional repairs you agree to.

They can also supply and install new showerheads, taps and toilets, and take away the old ones. You can choose from our Water Efficiency Labelling and Standards (WELS) 4-star standard range (with 3-month workmanship warranty) or provide the item yourself. 

All our prices include removing and disposing of existing items, plus installing new ones. Charges will be added to your next Sydney Water bill. Check out all our economical services on the latest WaterFix Residential schedule of services and charges (165KB) and read the WaterFix Residential terms and conditions (242KB).

You're welcome to compare quotes from your local plumber.


Leak repairs

Our free offer on the leaks listed below applies for a limited time only. Note that our callout fee of $33 ($11 for eligible pension card holders) applies. 
Tip: Leaks aren't always easy to see or hear. Before you request a WaterFix Residential appointment, do some simple leak detection tests.

Taps

Minor indoor tap leak repair
$0 per leak
 (normally $33)

Leaking outdoor tap replacement
$0 per tap
(normally $44)

Flick mixers, ceramic cartridge taps and quarter-turn mixing taps not included in free offer. 

Toilets

Outlet washer replacement
$0
 (normally $33)

Inlet valve replacement
$0
 (normally $66)

Mini stop tap replacement
$0
 (normally $66)

Cracked or leaking cisterns and toilet pans, and concealed cisterns and pans, not included in free offer.


Tap set installation

Note that our callout fee of $33 ($11 for eligible pension card holders) applies to all new tap set installations. All prices below include removing and disposing of your existing tap set, plus supplying and installing your new one. Our plumber may need additional materials at extra cost.

We can also install a tap set that you supply ...
Price for labour only will depend on your tap set – plus callout fee of $33 ($11 for eligible pension card holders)

Refer to the latest WaterFix Residential schedule of services and charges (165KB) for pricing.


Showerhead installation

Our free showerhead and installation offer applies for a limited time only. Note that our callout fee of $33 ($11 for eligible pension card holders) applies to all new showerhead installations. All prices below include removing and disposing of your existing showerhead, plus supplying and installing your new one. Our plumber may need additional materials at extra cost.

We can also install a new showerhead that you supply ...
$11 each replacement for labour only – plus callout fee of $33 ($11 for eligible pension card holders)


Toilet suite installation

Our discounted single-flush toilet suite and installation offer applies for a limited time only. Note that our callout fee of $33 ($11 for eligible pension card holders) applies to all new toilet suite installations. All prices below include removing and disposing of your existing toilet suite, plus supplying and installing your new one. Our plumber may need additional materials at extra cost.

We can also install a new toilet suite that you supply ...
$220 each replacement (or $110 with single-flush toilet only replacement offer) for labour only – plus callout fee of $33 ($11 for eligible pension card holders)

Complete our WaterFix toilet checklist (330.7KB) and call us to make sure your new toilet is a compatible replacement.


Customer testimonials

"We would like to pass on a huge thanks to both plumbers for the outstanding customer service … they did a terrific job in installing the shower heads the garden taps and managed to squeeze in a few leak repairs …"
Anna, Picnic Point
"Easy to schedule, quick to get a reply … the plumber turned up according to the appointment time and at a very reasonable call out fee."
Yoshi, Wahroonga
"Our plumber visited us today. He was … able to fix and finalise the job in good shape within 10 minutes. We congratulate Sydney Water for your excellent WaterFix program …"
Rudy, Earlwood
"We would like to give a special thanks and appreciation to the people at WaterFix. … The WaterFix program is a great concept. And we are very appreciative of what has been done for us ..."
Carla, Matraville

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