When you buy or sell any property, you don't need to connect or disconnect your services. We automatically transfer the account into the new owner's name as part of the settlement process. Commercial or industrial properties may have additional trade waste obligations. We'll determine the most appropriate services for you.
There's no need to contact us to set up a new account for an existing property. Your services will already be in place. We'll automatically transfer the property account into your name whenlets us know you're the new owner. We'll send you a welcome letter with your payment number and online ID.
It’s important to know if private water and wastewater pipes are shared with other customers, or if pipes go across a neighbour's land. Ask your conveyancer to see if there's an easement. An easement gives you the legal right to access your pipes for repairs or maintenance. It may also stop other landowners from building over your pipes.
Extra obligations may include cooperating with neighbours to manage joint services, or making sure you have permission to access land when you need to maintain your pipes. You may have extra obligations around maintaining your service if your new property has any private services that are:
When Home owners get them on their welcome letter or first bill. Business owners get them on their first bill. Once you've received your account details, you can register for My Account to go paperless, make payments, set up direct debit, update payment details, arrange payment extensions, check your balance, see billing and payment history and more.lets us know you're the new owner, we'll send you your account details.
We generally read meters and send bills every quarter. Payment is due 21 days after we send the bill. Your first bill will arrive following the first meter reading after settlement.
We don't turn off water between owners. If the property's already connected to standard services covered by our Customer Contract (6 MB), those services will be ready to use. Standard services include:
If the property has non-standard services (such as trade wastewater), we'll send you a new connection agreement when we're informed the property's changed hands. Ask the seller's agent and your conveyancer about connection conditions you should know about.
You must provide us with accurate descriptions of the business activities you or your tenants will be performing, as you may have additional trade waste obligations. We'll determine the types of connections you or your tenants need.
If you need a new type of connection (like applying for permission to discharge commercial trade wastewater or industrial trade wastewater), please check your application requirements and apply at Sydney Water Tap in.
You don't need to contact us to cancel your account. We'll automatically transfer the Sydney Water account into the purchaser's name whenlets us know that they're the new owner.
You must notify the buyer if the property has special connection conditions. This is normally more relevant to commercial and industrial properties.
If you receive a bill after settlement, please return it to us and tell us you've sold the property.