There's plenty you'll need to think about before you connect to or disconnect from our services, starting with the water, wastewater and stormwater services that you need – or don't need. You'll need to understand all our application requirements and use listed providers.
Sign up for Sydney Water Tap in
Sydney Water Tap in gives you access to convenient online Sydney Water application forms for all sorts of building and development projects, and provides step-by-step instructions on what you need to support them.
First, think about the water, wastewater and stormwater services you need. If you want to connect a development that's more complicated than a standard house, it's a good idea to engage a hydraulic consultant. They can:
Apply at Sydney Water Tap in for:
For stormwater harvesting, sewer mining and some priority sewerage program connections, call us on 13 20 92 or talk to a Business Customer Representative.
Find out about our application requirements for different connection applications. Applicants are responsible for the cost of applying and making a connection.
You need to engage a provider when we approve your connection. Choose a listed provider to make your connection and finish your plumbing work.
We must make your water main connection if:
NSW Fair Trading inspects plumbing on private property. This ensures it complies with the. Plumbers must pay the inspection fees and book an inspection with . You can no longer pay us the inspection fees.
We're responsible for ensuring connections to our pipes meet our standards. We might inspect some plumbing installations to make sure they meet our conditions of connection. This may include plumbing such as tanks, pumps and wastewater treatment equipment.
You can move in and occupy your building when council or a private certifier issues an occupation certificate. They'll need to see a copy of our Section 73 Compliance Certificate. This certifies that any works we require to our water or wastewater systems have been completed to our standards
If you're redeveloping your property, it's important to consider how this affects service connections:
You can apply to disconnect from our services at Sydney Water Tap in.
Water theft occurs when someone is using water without a meter, which means they're not paying for it. This includes using a standpipe without a meter. You can report water theft anonymously.
We need to check your plans to make sure your building work won't damage any of our water or wastewater pipes or structures located on your property.
You can ask us to do this through our online service, Sydney Water Tap in.
In most cases, we'll approve your application automatically. However, if you plan to build over or close to our pipes, we'll refer your plans to a water servicing coordinator. They'll identify what you need to do to protect our pipes.