Report a leak in public spaces

For non-urgent leaks, select the live chat speech bubble below or complete this form. For urgent leaks and wastewater overflows, call 13 20 90 24/7. 

If the leak is in your home or garden
Please contact a licensed plumber. Our WaterFix® Residential service can fix leaking taps, toilets and showerheads.

  1. thankyoupanel
  2. contentpanel
  3. errorpanel
Thank you tick icon

The leak you reported has been successfully submitted – thank you!

Thanks for telling us about the problem you spotted.
We'll try to keep you informed about how the work is progressing to fix the issue.
Do you want to be notified if we need to turn off the water supply to your property?

Please enter the address where you've spotted a leak

Your location isn't available. Please turn location on in your browser settings.

Did you spot a different leak?

Leak location

Where exactly have you spotted a leak? 

How would you describe the leak?

Report a leak - Puddle

What is a puddle?

Typically, this kind of leak looks like a damp patch or puddle of water on the road or footpath.

Report a leak - Trickle

What is a slow flow?

A slow flowing leak is like a trickle of water. Typically, the flow of the leak is quite slow - less than from a garden tap.

Report a leak - Flowing

What is a fast flow?

A fast flowing leak is typically faster than the full flow from a garden tap.

Report a leak - Major Burst

What is a major burst?

Typically, a major burst damages the ground and causes a major loss of water.

Add photos

Taking a photo

Depending on the leak, a street view or close up photo might help us identify the leak and its location better.

Please be considerate of other people’s privacy when providing any photos. We’ll immediately delete any photos that are insensitive or inappropriate.

Street photo

Street photo

This is an example of a street view photo.

Close up street photo

Close up photo

This is an example of a close up photo.

If possible, please attach a photo to help us assess the problem (optional)

We can accept up to 6 files with a total size of 7 MB. If you have larger files, please send them separately. How can you reduce your file size?

    No photos selected

    We accept JPG, PNG & PDF files

    Please ensure your total file size is less than 7 MB.

    Please only upload a maximum of 6 files.

    Leak details

    Please provide as much detail as possible to help us understand and prioritise the issue quickly.

    Contact details

    We need your contact details in case we have some more questions.

    Find out how we protect your privacy.

    (or any other number contactable Mon–Fri 8:30am–5:30pm)

    Your privacy

    We're collecting your personal information so we can contact you quickly about important account information, service updates and interruptions. Find out how we protect your privacy.

    Sorry!

    We're improving our site and can't receive your leak report at the moment.
    Please try again later or call us on 13 20 90 if the problem is urgent.
    We apologise for any inconvenience.

    We'll tell you when the leak is fixed

    How can you reduce your file size?

    There are several ways to reduce the size of your files depending on the file format. We've provided some links that may help if your files are too large to upload.

     

    PDF
    1. Click on the relevant link below and upload your PDF file.
    2. Follow the instructions on the site to compress the file.
    3. Save the compressed file to your phone/computer.
    4. Return to this page and upload the compressed file.
    DesktopiOS appAndroid app
    iLove PDFiLove PDF

       

      JPEG/PNG/GIF
      1. Click on the relevant link below and upload your image file.
      2. Follow the instructions on the site to compress the file.
      3. Save the compressed file to your phone/computer.
      4. Return to this page and upload the compressed file.
      DesktopiOS appAndroid app
      Tiny PNGPhoto CompressPhoto Compress

         

        MS Word
        1. Open the document in MS Word.
        2. Select a picture in the document.
        3. Click on the Format tab.
        4. Uncheck 'Apply only to this picture'.
        5. Choose the E-mail (96ppi) option.
        6. Click OK and save the document.
        7. Return to this page and upload the compressed file.
        Online compression tool
        We Compress