Report a leak in public spaces

For non-urgent leaks in public spaces, select the live chat speech bubble below, use the Snap Send Solve app or complete this form. For wastewater overflows and major leaks, call 13 20 90 24/7.

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The leak you reported has been successfully submitted – thank you!

Thanks for telling us about the problem you spotted.
We'll try to keep you informed about how the work is progressing to fix the issue.
Do you want to be notified if we need to turn off the water supply to your property?

Please enter the address where you've spotted a leak

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Did you spot a different leak?

Leak location

Where exactly have you spotted a leak? 

How would you describe the leak?

This leak requires an urgent response. Please call our 24/7 faults hotline 13 20 90 immediately.

Report a leak - Puddle

What is a puddle?

Typically, this kind of leak looks like a damp patch or puddle of water on the road or footpath.

Report a leak - Trickle

What is a slow flow?

A slow-flowing leak is like a trickle of water. Typically, the flow of the leak is quite slow – less than from a garden tap.

Report a leak - Flowing

What is a fast flow?

A fast-flowing leak is typically faster than the full flow from a garden tap.

Report a leak - Major Burst

What is a major burst?

Typically, a major burst damages the ground and causes a major loss of water.

Add photos

Taking a photo

Depending on the leak, a street view or close up photo might help us identify the leak and its location better.

Please be considerate of other people’s privacy when providing any photos. We’ll immediately delete any photos that are insensitive or inappropriate.

Street photo

Street-view photo

This is an example of a street-view photo.

Close up street photo

Close-up photo

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If possible, please attach a photo to help us assess the problem (optional)

We can accept up to 6 files with a total size of 7 MB. If you have larger files, please send them separately.

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    We accept JPG, PNG & PDF files

    Please ensure your total file size is less than 7 MB.

    Please only upload a maximum of 6 files.

    Leak details

    Please provide as much detail as possible to help us understand and prioritise the issue quickly.

    Contact details

    We need your contact details in case we have more questions.

    Find out how we protect your privacy.

    (or any other number contactable Mon–Fri 8:30am–5:30pm)

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    We'll tell you when the leak is fixed