Payment options

Choose how you pay your bill

How do you prefer to manage your water bill? Whether you want to pay now or set up automatic payments, there are plenty of convenient options to choose from.

Have you registered for My Account?
Go paperless, make payments, set up direct debit, update payment and address details, arrange payment extensions, check your balance, and see billing and payment history. Find out more about My Account or register now.

Direct debit

Set up direct debit in My Account for the easiest, most convenient way to pay. Payments from your Visa or Mastercard credit or debit card, or from your bank account, are debited automatically on the date they're due. You still receive a bill, so you know how much will be deducted and have time to query it. Payments from your bank account are free. For credit and debit cards, a processing fee of 0.4% is added to the next bill.

To update card or bank details, or stop a direct debit payment, log in to My Account anytime.


Pay your bill quickly and securely online. Log in to My Account. Or go to bill payment to make an online payment without logging in.

  • Mastercard or Visa
    Use your credit or debit card. If you have a compatible device, you'll also have the option to use your card saved on Google Pay or Apple Pay. Card payments have a 0.4% processing fee. The fee will appear on the next bill.
  • PayPal
    With PayPal, you can use any linked card or bank account. There's no fee for using a credit or debit card via PayPal.



Add Sydney Water to your online banking BPAY payee list. Make one-off payments or set up regular payments, as long as there's enough cash in your account on the payment due date. With BPAY, there's no fee if you use a credit or debit card.

Sydney Water BPAY biller code: 45435
Customer reference number (CRN): Your CRN is your Sydney Water payment number. You'll find it on your bill.


Call 1300 123 458 24/7 to pay your bill using your Mastercard or Visa credit or debit card. A 0.4% processing fee applies to all card payments. This fee will appear on your next bill.

Deductions from Centrelink payments

Centrepay is a free voluntary service to pay bills and expenses as regular deductions from Centrelink payments. You can arrange regular deductions from your Centrelink payment, and you can start or change a deduction at any time. You can do it online through your Centrelink account.

  • Alternatively, if you own your property, call us on 13 20 92 8am–5:30pm Monday to Friday (except public holidays). We can set up automatic deductions for you.
  • If you're a tenant, call Services Australia or visit Services Australia for more information.

Post Billpay (Australia Post)

If you get paper bills, you can pay them in person at any post office, or online at If you use a credit or debit card, remember that a merchant service fee may apply.

Australia Post can't accept payment for paperless bills.

EFT for business customers

Business customers can arrange to pay bills via Electronic Funds Transfer (EFT). For more information, email us at