Payment options

Choose how you pay your bill

What’s your preferred way to pay so you can stay on top of bills and manage your budget? Whether you want to pay now or set up automatic payments, check out all the available options.

Worried you can’t pay on time?

If you need to delay a payment, you’re finding it hard to pay the full amount, or you think you may be entitled to rebates, we have options to help you pay your bill


Direct debit

Direct debit is the easiest way to pay every bill on time, automatically, from a nominated bank account or credit card. You'll still receive a paper bill or eBill so you'll know how much will be deducted and have time to query it if you need to. Card payments have a 0.4% processing fee, but there's no fee if you direct debit from your bank account.


Online

Visit our Bill payment page to use either of these methods.

Credit or debit card

Pay your bill quickly and securely online anytime using your card. We accept Mastercard and Visa credit cards and debit cards. Card payments have a 0.4% processing fee. The fee will appear on your next bill.

PayPal

Pay your bill quickly and securely through PayPal. Card payments usually have a 0.4% processing fee, but there’s no fee for card or bank account payments through PayPal.


BPAY

With BPAY , you can make one-off payments or schedule recurring payments on dates that suit you. Simply make sure you have enough cash in your account on the scheduled date. There’s no fee for using a credit or debit card through BPAY.

Sydney Water BPAY biller code: 45435


Phone

Pay your bill by Visa or Mastercard at any time by calling 1300 123 458.

There's a 0.4% processing fee if you use a debit or credit card. The fee will appear on your next bill.


Centrepay through Centrelink

If you receive payments from Centrelink, you can arrange to make deductions directly to your Sydney Water account using Centrepay. It's a free service. Your payments will be automatic, but you still need to check your Sydney Water bill to make sure they're covering the amount necessary. 

If you own your property and receive Centrelink payments, you can make deductions straight to your Sydney Water account. Call us on 13 20 92 so we can set this up for you.

If you're a tenant, call Services Australia (the Agency) or visit the Services Australia website for more information.


Post Billpay (Australia Post)

You can pay your paper bill at any Australia Post office by cash, cheque or EFTPOS, or online 24/7 at postbillpay.com.au. If you use a credit or debit card, remember that a merchant service fee may apply.

If you receive your bills online via eBill, you won't be able to pay your bills through Australia Post.


EFT for business customers

If you're a business customer, you can contact us to arrange Electronic Funds Transfer (EFT). 

For more information, please email billing.support@sydneywater.com.au.  


Mail

You can send a cheque or postal order made payable to ‘Sydney Water’. Enclose it with your paper payment slip in an envelope addressed to:

Sydney Water
PO Box 339
SILVERWATER  NSW  2128