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Residents
Businesses
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Builders and developers

Find a water refill station

Stay hydrated and cut down on plastic by filling up at a permanent water refill station near you.

Can't flush this

The only things you should flush are pee, poo and toilet paper. For everything else ... it's best to bin it.

Go paperless

Switch to eBill today. It's easier for you and easier on the environment.

Total water storage 99.7%

16 May 2022

How clean is your drinking water?

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Quick links

Commercial customers

What you need to know about managing commercial wastewater for your business.

Industrial customers

What you need to know before discharging industrial trade waste to our wastewater system.

Backflow prevention

Learn all you need to know about backflow and how to submit a backflow report.

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For new connections, applications and approvals

Find a Wastesafe transporter

To clean and maintain your greasetrap

Business quick links

New connections

Find out what you need to do when you want to connect to, or disconnect from, our services.

Backflow test reports

Learn about our backflow requirements and submit test reports online.

Meters and standpipes

Learn what you need to install a meter or apply for and use a standpipe.

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For applications, approvals and diagrams

Find a backflow plumber

Search by suburb, postcode or plumber's name

Plumbing quick links

Building plan approvals

You need us to approve your plans before you build do any landscaping over or near our assets.

First-time builders

Here are 5 steps for first-time builders to ensure they can access our services without damaging our assets.

First-time developers

Steps to follow to set up dual occupancies, townhouses, subdivisions, and industrial and other developments.

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For applications, approvals and diagrams

Find listed providers

For qualified suppliers for your building or development project

Building and developing quick links

Need help with your bill?

If you're in financial difficulty, we can help.

News

$200 cash-back on pool covers

21 April 2022

The right pool cover can reduce 40%–90% of evaporation from your pool, and from 21 April to 30 September you can get a $200 rebate. There’s a fantastic range of eligible covers that you can choose from.

Find out more

Hidden leaks: a high cost to business

15 March 2022

Organisations needlessly waste tens of thousands of litres of water each year. It's costly – to them and to the environment. Our subsidised online water monitoring pilot program helps you identify what you can't see.

See case study

Carbon Zero by 2030

23 February 2022

Sydney Water’s Phil Woods spoke to ABC Illawarra about how we're investing in renewable energy sources, including generating fertiliser (biosolids) from waste to achieve our 2030 Carbon Zero target.

Watch here

We're investing in your future

Our strategic vision puts you, our community and the environment at the forefront. We're committing today to a better tomorrow.

Find out more