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Save water, save money

We've put together our best tips to help you save

and where you can go for extra support.

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Residents
Businesses
Plumbers
Builders and developers

Need help with your bill?

If you're experiencing financial hardship, we can help you.

Frozen pipes: tips and tricks

If your pipes freeze, make sure you know how to thaw them out safely.

Go paperless

Switch to eBill today. It's easier for you and easier on the environment.

Total water storage 98.9%

9 August 2022

How clean is your drinking water?

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Quick links

Commercial customers

What you need to know about managing commercial wastewater for your business.

Industrial customers

What you need to know before discharging industrial trade waste to our wastewater system.

Backflow prevention

Learn all you need to know about backflow and how to submit a backflow report.

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For new connections, applications and approvals

Find a Wastesafe transporter

To clean and maintain your greasetrap

Business quick links

New connections

Find out what you need to do when you want to connect to, or disconnect from, our services.

Backflow test reports

Learn about our backflow requirements and submit test reports online.

Meters and standpipes

Learn what you need to install a meter or apply for and use a standpipe.

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For applications, approvals and diagrams

Find a backflow plumber

Search by suburb, postcode or plumber's name

Plumbing quick links

Building plan approvals

You need us to approve your plans before you build do any landscaping over or near our assets.

First-time builders

Here are 5 steps for first-time builders to ensure they can access our services without damaging our assets.

First-time developers

Steps to follow to set up dual occupancies, townhouses, subdivisions, and industrial and other developments.

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For applications, approvals and diagrams

Find listed providers

For qualified suppliers for your building or development project

Building and developing quick links

We're investing in your future

Our strategic vision puts you, our community and the environment at the forefront. We're committing today to a better tomorrow.

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News

Offer extended till 31 October: get $200 cash-back on your pool cover

19 July 2022

You now have one more month to claim your $200 rebate. Choose from a great range of eligible pool covers, and get set for summer with 40%–90% less evaporation. Don’t miss out!

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Book our new Wonders of Water van for your next event

14 July 2022

The Wonders of Water Discovery Team will share a range of interactive activities, from a world of augmented reality to engaging interactive games.

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Potential water savings for primary and secondary schools

28 June 2022

Schools can save water and money through our WaterFix Schools program if they're assessed as having high water use.

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