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Our response to COVID-19

Your safety and wellbeing are our priority

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Residents
Businesses
Plumbers
Builders and developers

Find a water refill station

Stay hydrated and cut down on plastic by filling up at a permanent water refill station near you.

Can't flush this

The only things you should flush are pee, poo and toilet paper. For everything else ... it's best to bin it.

Go paperless

Switch to eBill today. It's easier for you and easier on the environment.

Total water storage 96.7%

18 January 2022

How clean is your drinking water?

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Quick links

Commercial customers

What you need to know about managing commercial wastewater for your business.

Industrial customers

What you need to know before discharging industrial trade waste to our wastewater system.

Backflow pevention

Learn all you need to know about backflow and how to submit a backflow report.

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For new connections, applications and approvals

Find a Wastesafe transporter

To clean and maintain your greasetrap

Business quick links

New connections

Find out what you need to do when you want to connect to, or disconnect from, our services.

Backflow test reports

Learn about our backflow requirements and submit test reports online.

Meters and standpipes

Learn what you need to install a meter or apply for and use a standpipe.

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For applications, approvals and diagrams

Find a backflow plumber

Search by suburb, postcode or plumber's name

Plumbing quick links

Building plan approvals

You need us to approve your plans before you build do any landscaping over or near our assets.

First-time builders

Here are 5 steps for first time builders to ensure they can access our services without damaging our assets.

First-time developers

Steps to follow to set up dual occupancy, townhouses, subdivisions, industrial and other developments.

Go to Sydney Water Tap in

For applications, approvals and diagrams

Find listed providers

For qualified suppliers for your building or development project

Building and developing quick links

Need help with your bill?

If you're in financial difficulty, we can help.

Find out how we can help

News

Big savings for small business

15 December 2021

Join our WaterFix Small Business pilot and add to your bottom line. WaterFix is focusing on ways to help small businesses to save water and money by fixing leaks and installing more water-efficient devices.

Western Parkland City investment

06 December 2021

We're investing around $3 billion over 5 years to lead the activation of a broader Circular Economy Ecosystem across Western Parkland City through wider reuse of local water, materials and waste.

Annual Report 2020–2021

29 November 2021

We recently published our Annual Report for 2020–2021. This report documents our progress, our achievements and our challenges of the past year against our statutory requirements.

We're investing in your future

Our strategic vision puts you, our community and the environment at the forefront. We're committing today to a better tomorrow.

Find out more