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Need help with your bill?

If you're experiencing financial hardship, we can help you.

We're here for you

Our crews are working around the clock to ensure our water networks remain operational during the current water event.

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Total water storage 99.9%

7 July 2022

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Commercial customers

What you need to know about managing commercial wastewater for your business.

Industrial customers

What you need to know before discharging industrial trade waste to our wastewater system.

Backflow prevention

Learn all you need to know about backflow and how to submit a backflow report.

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For new connections, applications and approvals

Find a Wastesafe transporter

To clean and maintain your greasetrap

Business quick links

New connections

Find out what you need to do when you want to connect to, or disconnect from, our services.

Backflow test reports

Learn about our backflow requirements and submit test reports online.

Meters and standpipes

Learn what you need to install a meter or apply for and use a standpipe.

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For applications, approvals and diagrams

Find a backflow plumber

Search by suburb, postcode or plumber's name

Plumbing quick links

Building plan approvals

You need us to approve your plans before you build do any landscaping over or near our assets.

First-time builders

Here are 5 steps for first-time builders to ensure they can access our services without damaging our assets.

First-time developers

Steps to follow to set up dual occupancies, townhouses, subdivisions, and industrial and other developments.

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For applications, approvals and diagrams

Find listed providers

For qualified suppliers for your building or development project

Building and developing quick links

Help us help you by conserving water

As a result of current extreme weather events, residents across the Orchard Hills water supply are being asked to reduce water use over the coming days.

Find out more

News

Orchard Hills catchment area asked to conserve water

6 July 2022

As a result of current extreme weather events, residents across the Orchard Hills water supply are being asked to reduce water use over the coming days.

Find out more

Hidden leaks: a high cost to business

15 March 2022

Organisations needlessly waste tens of thousands of litres of water each year. It's costly – to them and to the environment. Our subsidised online water monitoring program helps you identify what you can't see.

See case study

Carbon Zero by 2030

23 February 2022

Sydney Water’s Phil Woods spoke to ABC Illawarra about how we're investing in renewable energy sources, including generating fertiliser (biosolids) from waste to achieve our 2030 Carbon Zero target.

Watch here