Occupier
Anyone who lives at a property but doesn't own it, such as a tenant.
Log in
Fill in the form
If we've left a self-reading card, follow the instructions on how to read your meter and use this form to submit your reading within 3 days.
You can also:
- call 1300 314 834 9am–5pm Monday to Friday (except public holidays)
- send an SMS or MMS to 0478 308 922 (remember to include your account number, meter serial number and meter reading).
How to read a mechanical meter
The whole black number (or white number reversed out of black) is the kL. It's the only number required to calculate water use. The red numbers or dials are the litres. The location of the serial number varies. It depends on the brand of the meter. The meters below are our most current mechanical meters.
How to read a metered standpipe
All the numbers on the dials (plus the number the black pointer points to, if there is one) are the kL. You don't need to read the red pointers. The location of the meter serial number varies. It depends on the brand of the meter. The metered standpipes below are typical.
How to read a smart meter
Smart meters (digital meters) provide accurate, real-time data automatically and help identify costly hidden leaks early. In addition to kL, some smart meters also display other information, such as flow rates.
