Occupier
Anyone who lives at a property but doesn't own it, such as a tenant.
Log in
Fill in the form
If we've left a self-reading card, follow the instructions on how to read your meter and use this form to submit your reading within 3 days.
You can also:
- Call 1300 314 834 24/7 and talk to a real person.
- Send a text to 0478 308 922 (include your account number, meter serial number and meter reading). Attach a photo of your meter and details written on your self-read card to save typing.
How to read a standard mechanical meter
The white and black dial is the meter reading in kilolitres (kL). It may be 4 digits or 5 digits. You don't need to read the red numbers or pointers, which are litres. The meter serial number is 4 letters and 4 digits. Its location depends on the type of meter.
How to read a smart meter
The number to the left of the decimal point is the meter reading in kilolitres (kL). Some smart meters display other information, such as flow rates. The meter serial number is 4 letters and 4 digits. It's located under the bar code.
How to read a metered standpipe
The white and black dial (plus the number the black pointer points to, if there is one) is the meter reading in kilolitres (kL). It may be 5 digits or 7 digits. You don't need to read the red pointers, which are litres. The location of the meter serial number depends on the brand of the metered standpipe.
