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Anyone who lives at a property but doesn’t own it, such as a tenant.
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How to send us your meter reading
We can't access some water meters to read them, so we may need your help to calculate your water use. We may also ask you to read your meter for some other reason. If you're not sure what to do, you can find out more about how to read your meter.
How do you read the meter?
To read a meter, fill in the self-reading card with:
- the date of your reading
- your contact number
- your unique meter serial number
- all the black numbers (they are white on Itron meters).
The black numbers on all meters are the kilolitres and the red numbers or dials are the litres. We only need the black numbers to calculate water use.
The location of the meter serial number varies between meter brands. This is where you will find the serial number on the meters we're installing now.
Elster brand meters have the serial number stamped above the dials.
RMC brand meters have the serial number stamped on the rim.
Itron brand meters have the serial number printed at the bottom of the meter face.
How do you read the metered standpipe?
To read a metered standpipe, record:
- the date of your reading
- your contact number
- your unique meter serial number
- all the numbers (some metered standpipes have a black pointer. You will need to provide the number that this is pointing to also. You do not need to read the red pointers).
The location of the meter serial number varies between meter brands.
The reading for this metered standpipe is 0000016. This includes the six digit numbers and the number the black dial is pointing to.
The reading for this metered standpipe is 0000593. You only need to provide the digit numbers.
The reading for this metered standpipe is 00001. You only need to provide the digit numbers.