If we've left a self-reading card, follow the instructions on how to read your meter and use this form to submit your reading within 3 days.
You can also:
call 1300 314 834 9am–5pm Monday to Friday (except public holidays)
send an SMS or MMS to 0478 308 922 (remember to include your account number, meter serial number and meter reading).
If you think you've been wrongly charged
If your self-read is higher than the reading on your current bill, we'll adjust it on your next bill. Call 13 20 92 8am–5:30pm Monday to Friday (except public holidays) if you need an adjusted bill sooner.
Anyone who lives at a property but doesn't own it, such as a tenant.
A person or organisation legally permitted to act on behalf of the property owner when dealing with us, such as a Power of Attorney.
How to read a mechanical meter
The whole black number (or white number reversed out of black) is the kL. It's the only number required to calculate water use. The red numbers or dials are the litres. The location of the serial number varies. It depends on the brand of the meter. The meters below are our most current mechanical meters.
All the numbers on the dials (plus the number the black pointer points to, if there is one) are the kL. You don't need to read the red pointers. The location of the meter serial number varies. It depends on the brand of the meter. The metered standpipes below are typical.
Smart meters (digital meters) provide accurate, real-time data automatically and help identify costly hidden leaks early. In addition to kL, some smart meters also display other information, such as flow rates.