Community Advisory Committee

How we engage with our customers

Sydney Water established a Customer Council to meet the requirements of the Sydney Water Act 1994 (“the Act”) and previous versions of our Operating Licence. Sydney Water is required to conduct direct customer engagement with our customers to helps us understand what they want and need. 

A review was conducted in 2019 and the Community Advisory Committee was established to replace the Customer Council.

We are now in the process of transitioning the Community Advisory Committee into a new Customer and Community Reference Group (CCRG). 

Committee roles and responsibilities

The roles and responsibilities are set out in the Community Advisory Committee Charter (144 KB)

The draft Charter outlines the roles and responsibilities of the new Customer and Community Reference Group (CCRG). 


Members of the Community Advisory Committee  

  • Multicultural NSW (formerly Community Relations Commission NSW)
  • Ethnic Communities' Council of NSW
  • Community Industry Group (formerly Illawarra Forum Inc.)
  • Local Government NSW
  • Nature Conservation Council NSW
  • Public Interest Advocacy Centre (PIAC)
  • NSW Business Chamber
  • Council of the Ageing (COTA) NSW
  • People with Disability (PwD) Australia
  • NSW Council of Social Service (NCOSS)
  • Total Environment Centre
  • Urban Development Institute of Australia (UDIA)
  • Illawarra Local Aboriginal Land Council

We're committed to listening to our customers' needs to improve our services.


We engage with our customers to find out what services they want and need.