Sydney Water established a Customer Council to meet the requirements of the Sydney Water Act 1994 (“the Act”) and previous versions of our Operating Licence. Sydney Water is required to conduct direct customer engagement with our customers to helps us understand what they want and need.
A review was conducted in 2019 and the Community Advisory Committee was established to replace the Customer Council.
We are now in the process of transitioning the Community Advisory Committee into a new Customer and Community Reference Group (CCRG).
Committee roles and responsibilities
The roles and responsibilities are set out in the