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Find out more about our new prices
Our new prices for 2025–30 came into effect on 1 October 2025 following a decision by the Independent Pricing and Regulatory Tribunal (IPART).
How our prices are set
Prices are not set by Sydney Water. IPART independently determines water prices for water utilities all over NSW to make sure they are fair and reasonable for customers.
In September 2024, we submitted a price proposal to IPART asking for a bill increase from 2025 to 2030.
Our proposal was guided by critical insights we gained from customers, which included your priorities, like water quality, reliability and keeping costs fair. It explained how much more we'd need to charge over the next 5 years to maintain and improve the water, wastewater, recycled water and stormwater systems that serve Greater Sydney.
IPART carefully reviewed our proposal and considered feedback from the community before releasing its final decision in September 2025.
Why water charges have increased
IPART's decision allows us to maintain safe, high-quality drinking water and wastewater services while also upgrading ageing pipes and treatment plants, and supporting the delivery of more homes across Greater Sydney.
How IPART's decision affects your bill
All our customers' water bills from 1 October will be higher. The exact amount that you will pay will depend on your property type and the services available in your area. Charges will be adjusted on 1 July each year to account for inflation. You can check our prices at any time.
Our commitment to you
Following IPART's decision, we will prioritise the projects and initiatives that matter most while ensuring we continue delivering safe, reliable services.
As we plan for the next 5 years and beyond, we're committed to keeping our customers and stakeholders informed and involved.
Our major capital projects are publicly available on this website, and our progress will be monitored by independent regulators, including IPART, NSW Health and the NSW Environment Protection Authority (EPA). This ensures we're accountable for every dollar spent to deliver a secure and resilient water supply for the future. We're committed to delivering on the outcomes our customers value most. Based on customer feedback from the Our Water, Our Voice program, we will focus on maintaining a safe and clean water supply, keeping bills affordable, and protecting the health of our waterways. We will continue to improve the resilience of our network to ensure a reliable water supply for the future.
Support if you need it
Financial assistance options
We know that any change to bills can be challenging, and some households will feel the impact more than others. You're not on your own. If you need help to pay your water bill, we have options that include flexible payment plans, free essential plumbing services for eligible customers, and emergency financial help through our Payment Assistance Scheme (PAS).
Ways to reduce water use
Simple changes around your home can help you save water and reduce your bill. Take a look at our water saving tips, or find a water saving program.