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Prices are rising from 1 October
In September, the Independent Pricing and Regulatory Tribunal (IPART) is releasing its final decision on our pricing for 2025 to 2030. New prices will take effect from 1 October 2025.
Investing in water where it matters
Every dollar goes back into keeping Greater Sydney's water flowing.
We listened to what matters most to you
Your feedback helped us understand your priorities, like water quality, reliability and keeping costs fair. That input guided our price proposal to IPART in September 2024.
You had your say
Throughout 2024 and 2025, IPART also invited public feedback, providing more opportunities to share what was important to you.
Your voice made a difference
By telling us what matters, you helped us focus on the services that count: supporting housing growth, improving water quality and reliability, and investing in a stronger water network.
How IPART sets our prices
IPART sets water prices for water utilities all over NSW. It checks the efficient cost of providing services and ensures that the prices you pay are fair.
In September 2024, we gave IPART a pricing proposal covering the next 5 years. It showed how we planned to support Greater Sydney, and what we thought would be a fair investment from customers.
After IPART reviewed our proposal, it issued a draft report. Customers had their say and fed back on its recommendations until 23 June 2025. In September, IPART will be releasing its final decision on our pricing for 2025–30 for water, wastewater, recycled water, stormwater and other services. These new prices will come into effect on 1 October 2025.
The prices that apply to you will depend on your property type and the services in your area. In line with our Customer Contract, prices will be adjusted on 1 July each year to keep up with inflation.
Support if you need it
If you find you need help to pay your water bill, we have options to take the pressure off. These could include payment extensions and plans, deductions from Centrelink payments, essential plumbing and even emergency support.