Our Our Operating Licence is what allows us to supply you with drinking water, wastewater, recycled water and stormwater services., which contains our , began in November 2019.
In addition to allowing us to supply you with drinking water, wastewater, recycled water and stormwater services, our Operating Licence sets requirements for us to provide other services. These include:
As at 31 January 2021, Sydney Water is also responsible for planning water supply augmentation, as directed by the Minister for Water. You can find out more in the.
IPART (the Independent Pricing and Regulatory Tribunal) reviews our Operating Licence and Customer Contract about every 5 years. The review provides an opportunity for us, stakeholders and customers to comment on whether the licence and contract are working well or could be improved. After considering this feedback, IPART recommends a new version of the licence and contract to the Minister for Water, Property and Housing.
Throughout the review, we work with customers and the community to ensure we understand your needs and values. In the last review in 2018-19, we adapted some of our plans to align with what customers said they want and are willing to pay for. This included decisions on regulated service standards, proposed pricing structures and specific projects.
A new review is underway now to inform the next version of the Operating Licence which is due to begin on 1 July 2024. You can find more information or make public submissions on our Operating Licence on IPART's website.
The Operating Licence also contains our
Our Customer Contract includes diagrams that show who's responsible for maintaining authorised connections to our water and wastewater systems. Note that these diagrams are illustrative only: you shouldn't rely on them for any purpose other than to help you understand the provisions in this contract.
At Sydney Water, we continuously drive water efficiency. To help us get value for money on our water conservation investment, we developed a different approach.
When we decide whether to invest in water conservation projects, we look at the potential costs and benefits for:
The ELWC method adapts to changes in dam storage levels so we can make sure we're making the right investment at the right time. Each year, we report to the government on how we conserve water in our. This report outlines our plan for the next 5 years and how we used the ELWC to target our projects. It also reports on costs and water savings from our program across the year.
Learn more about the ELWC from:
|Dam level at start of month
|The value of water*
|$1.91 / KL
|$1.91 / kL
|Economic level of savings
|14.8 ML / day
|14.1 ML / day
* Note that 'the value of water' is NOT the price. The value reflects the worth of water depending on storage levels.
We will always:
Each year, we publish a report on the.