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Remotely read meters
We can read your meter without stepping onto your property
If you have a remotely read Sydney Water meter, we can get accurate readings without setting foot on your property. Maybe you'd prefer this for privacy, or your current meter is difficult to access. It means we won't have to estimate your water usage. You won't be billed for water you haven't used.
This form is a request to replace an existing Sydney Water meter with a remotely read meter.
How remotely read meters work
A remotely read meter has a battery and a low-powered wireless transmitter, similar to a remote control for a garage door. When a meter reader is near your property, your meter sends the reading to their handheld device. If nothing is blocking transmission between the meter and the meter reader, readings can be taken up to 50 metres away.
It's completely secure. Only your meter number and reading are transmitted, and they're encrypted. When you get your bill, compare the reading on your meter with the one on your bill. They should be roughly the same.
Email us at metermaintenance@sydneywater.com.au if you have more questions.
A remotely read meter may sit higher than your current meter.
One-off installation charge
The one-off charge to install a new remotely read meter depends on the size of your current meter. After installation, this charge will be added to your bill. If you sell the property, the meter must be left in place.
If it turns out we have a problem reading your remotely read meter once it's installed, this one-off charge will be refunded. We'll take care of future maintenance and replacement costs unless the meter is damaged. In that case, you'll have to pay to repair or replace it.
| Your meter number starts with | Meter size | Meter cost including GST |
|---|---|---|
B |
20 mm |
$279.53 |
C |
25 mm |
$294.53 |
D, E or F |
32 mm, 40 mm or 50 mm light duty |
$323.25 |
G, H or J |
50 mm heavy duty, 80 mm or 100 mm |
$567.08 |
K, L, M or N |
Larger than 100 mm |
Not available |
Before we install your remotely read meter
Please clear the area around your existing water meter and make sure you have at least 150 millimetres of clear height above, below and around it. Our contractor will need to turn off your water for up to 30 minutes while they install your new remotely read meter.