Smart meters (digital meters) provide accurate, real-time data automatically and help identify costly hidden leaks early. That means cost savings for you and smarter water management for us. Over the next few years, smart water meters will replace 1.6 million mechanical meters across Greater Sydney.
Smart meters measure water use to help us calculate quarterly water bills, just like mechanical meters. But there's one big difference: smart meters have a wireless communication device that provides readings every hour instead of once every 3 months. This helps us understand your water use in real time. We can tell almost immediately if it's not following a typical usage pattern – for example, if it looks like a tap is running all night. If we spot a potential leak, we can let you know.
You don't need to be concerned about health or data with our smart meters. They meet the Australian regulatory standards for privacy is safe, too. Water usage data is digitised and encrypted before it's transmitted to us., as they have low, safe energy transmissions. Your
There's nothing to pay up front and there's no ongoing charge. We're installing smart meters free for homes, businesses, and even commercial or industrial properties.
Your new smart meter will be installed when we upgrade the mechanical meters in your area. You'll be notified ahead of time about when we're coming to your area, and how to get ready.
Free leak alerts are only possible with smart meters. When you're registered with My Account, we can notify you immediately by SMS, email or even phone if your overnight water use looks too high. You can stop potential costly leaks early. We'll help you with leak detection and suggest possible solutions.
By providing instant access to data, smart meters provide valuable insights into how Greater Sydney consumes water every day. They help us improve the ways we manage our water systems and become more water efficient. They allow us to make faster decisions, automate our responses, and be prepared for population growth and climatic events.