- Cancel
  
  Search
- Contact us
- My Account Sydney Water Tap in

My Account Sydney Water Tap in

Accounts & billing
- My Account
- Paying your bill
- Reading your meter
- Managing your account
Your home
- Moving, renovating and building
- Saving water at home
- Helping you save water
Your business
- Meeting your responsibilities
- Managing trade wastewater
- Managing your water use
- Helping your business save water
  - WaterFix Commercial
  - WaterFix Schools
Plumbing, building & developing
Water & the environment
- How we manage Sydney's water
- What we're doing
- What you can do
Education
- Drinking water
- Wastewater & recycling
- Water management
- Programs & resources
About us
- Our organisation
- Our people
- Our publications
- Our suppliers

Home
Accounts & billing
Paying your bill
Help to pay your water bill
Confidential help & support

Confidential help and support

Fill in this form and we'll contact you

A case coordinator will call within 2 working days, 8am–5:30pm Monday to Friday (except public holidays) to discuss your situation and the services you're eligible for. You can specify a day or time that suits you.

Social and community housing tenants
Please contact your housing provider directly for assistance.

contentpanel
errorpanel
thankyoupanel
Submit

contentpanel

errorpanel

thankyoupanel

HardshipCallBack

Your details

Choose which relates to you

I own the property

I'm renting

Account number (if you know it)

Located top right of bill.

Are you a social housing or community housing tenant?

Yes

Sorry, you'll need to contact your housing provider for assistance.

Property address

This address isn't in the Sydney Water network.
Sorry that we can't help. Try contacting your local water service provider.

We can't locate this address.
Please check the address you've entered. If you continue to get this message, email us or call 1800 222 280 8am–5:30pm Monday to Friday (except public holidays).

Sorry, we can't check this address right now.
Please try again later. Alternatively, email us or call 1800 222 280 8am–5:30pm Monday to Friday (except public holidays).

Given name

Family name

Phone

propertyNo

Your situation

Tick one or more boxes that will help your case coordinator understand your situation.

I'm having financial difficulty and would like to apply for hardship support.

I'm experiencing family or domestic violence.

I can't afford essential plumbing repairs.

Something else?

Is there anything else you'd like us to know before we call you? We'll call you as close as possible to your preferred day and time – just let us know what they are.

Add your comment here

Your privacy
We're collecting your personal information to help us provide the most appropriate assistance for you. It will be kept confidential unless we receive your consent to share it. Find out how we manage your privacy.

Security check

This service is currently unavailable.
We can't receive your request at the moment. Please call us on 1800 222 280 8am–5:30pm Monday to Friday (except public holidays) or email. We apologise for any inconvenience.

Thanks. We've received your request.

Sydney Water respectfully acknowledges the Traditional Custodians of the land and waters on which we work, live and learn. We pay respect to Elders past and present.

Privacy
Terms of use
Contact us

Sydney Water respectfully acknowledges the Traditional Custodians of the land and waters on which we work, live and learn. We pay respect to Elders past and present.