Support for community agencies

Helping you serve your clients

As a trusted source of support in the community, you're ideally placed to show clients how to access Sydney Water services as economically as possible – especially if they face financial hardship. We can provide resources to help you explore the options.

Accreditation to access Payment Assistance Scheme

Accredited community agencies can offer emergency relief to eligible clients struggling to pay their water bill through our Payment Assistance Scheme (PAS). It's one more way for you to support your clients.

People eligible for PAS are:

  • Sydney Water customers who own and live in their own home
  • tenants who pay for their own water.

If you're not yet accredited, apply to become an accredited community agency now. To find out more about how PAS works, contact our Customer Care team at

Let the community know how Sydney Water supports them. Invite us to your next event.

Free speakers for community events

Councils and community organisations can invite someone from our Customer Care team to local events. Let us tailor a presentation to explain the range of support options available to Sydney Water customers in your community. We can even set up a stall at your local festival. Need an interpreter? Just ask.

Topics we can cover, in person or online:

  • information and eligibility for PAS credits for homeowners and tenants experiencing hardship
  • payment plan options
  • pension and other rebates
  • plumbing programs
  • tips on saving water.

Invite us to organise a free presentation or stall at your community event. Call the Customer Care team on 1800 222 280 9am–5pm Monday to Friday (except public holidays).

Free brochures and fact sheets

These brochures and fact sheets are a simple way to support Sydney Water customers. We cover topics like bill payment options, tips to save water, checking for leaks, pension rebates and how to get help with bills, including PAS.

What you need to know: owners

What you need to know: tenant support

Spotting and fixing water leaks

What uses water in the home?

Access to interpreters in 160+ languages

Call TIS National, the free Translating and Interpreting Service, on 131 450 and ask to talk to Sydney Water.

Call 131 450

需要口译员?请致电TIS 免费翻译服务並且要求与悉尼水务 (Sydney Water) 交谈。

需要口譯員? 請致電TIS 免費翻譯服務並且要求與悉尼水務 (Sydney Water) 交談。

. (Sydney Water)  هل تحتاج إلى مترجم؟ اتصل ب خدمة الترجمة.التحريرية المجانية ، واطلب التحدث إلى مياه سدني

Χρειάζεστε διερμηνέα; Καλέστε την TIS, τη δωρεάν Υπηρεσία Μετάφρασης και Διερμηνείας, και ζητήστε να μιλήσετε με το Sydney Water.

통역이 필요하세요? 무료 번역 및 통역 서비스인 TIS에 전화하여 시드니워터 (Sydney Water) 와 상담을 요청하십시오.

Bạn có cần thông dịch viên không? Hãy gọi cho TIS, Dịch vụ Phiên dịch miễn phí, và yêu cầu nói chuyện với Sydney Water.