Accredited community agencies

Providing emergency relief for your water bill

Our Payment Assistance Scheme (PAS) provides emergency relief to customers who are struggling to pay their water bill. We have accredited agencies in your local government area (LGA) that you can talk to. If you own and live in your own home, or you're a tenant who pays for your own water (you have your own meter), call and make an appointment.

Need more support?
If financial hardship extends beyond your ability to pay your Sydney Water bill, try accessing other help and support. To find out more about PAS, feel free to email us.

Support for you in your LGA

Access to interpreters in 160+ languages

Support for you in your LGA

Bay City Care Inc.
Rockdale
02 8094 1354

Multicultural Community Services – Sydney
Daceyville
02 9663 3922

South Eastern Community Connect
Eastlakes
02 8338 8506

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Anglicare
Mount Druitt
02 8805 0900

Catholic Care Blacktown Family Support Service
Blacktown
02 8843 2530

Community Care Inc.
Seven Hills
02 9624 8866

Family Links
Plumpton
02 9625 0422

Ngallu Wal
Doonside
02 9672 4173

Riverstone Neighbourhood Centre Community Aid Service
Riverstone
02 9627 3622

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

SydWest Multicultural Services Inc.
Blacktown
02 9621 6633

The Salvation Army
Assessment Centre
1300 371 288

Wesley Mission – Western Sydney Financial Counselling
Blacktown
1300 827 638

Yenu Allowah Aboriginal Child & Family Centre
Blacktown
02 9625 6357

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Blackheath Area Neighbourhood Centre
Blackheath
02 4787 7770

Gateway Family Services
Blaxland
02 4739 5963

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Thrive Service Blue Mountains
Katoomba
02 4782 1555

Winmalee Neighbourhood Centre
Winmalee
02 4754 4050

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Burwood Community Welfare Services
Burwood
02 9744 1866 

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Big Yellow Umbrella
Narellan
02 4647 1283  

Lifeline
Macarthur
02 4645 7200

Meraki Foundation
Narellan
02 4606 2420

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Anglicare Campbelltown
Campbelltown
02 4621 6666

Break the Cycle
Macquarie Fields
02 9605 7419

C3 Community Services
Campbelltown
02 4620 7400

Focus Connect Campbelltown
Campbelltown
02 4627 1188

Lifeline
Macarthur
02 4645 7200

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Chester Hill Neighbourhood Centre
Chester Hill
02 9645 3700

Creating Links
Bankstown
1300 254 657

Heartbeat Community Care
Regents Park
02 9645 5255

Lebanese Muslim Association
Lakemba
02 9750 6833

Melkite Welfare Association
Campsie
02 4228 1609

Metro Assist
Campsie
02 9789 3744

Padstow Community Care
Padstow
02 9772 2299

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Anglicare Parramatta
Parramatta
02 9635 1783

Auburn Diversity Services 
Auburn
02 9649 6955

Australian Afghan Hassanian Youth Association 
Regents Park
02 9749 9456 

Community Migrant Resource Centre 
Parramatta
02 9687 9901

Compassion Ministries – Parramatta Baptist Church
Northmead
02 9630 3515

Family Support Services – Telopea
Telopea
02 9638 7955

Greek Welfare Centre Community Services – Western Sydney
Harris Park
02 9687 8955

Life Without Barriers
Parramatta
02 8830 7600

Settlement Services International
Parramatta
02 8799 6700

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Bhanin El-Minieh Association
Auburn
02 9649 2063

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Christian Community Aid Service
Eastwood
02 9858 3222

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Aboriginal Land Council, Metropolitan Council
Redfern
02 8394 9666

Bobby Goldsmith Foundation
Surry Hills
02 9283 8666

Cancer Council
Sydney
13 11 20

Defence Care
Sydney
02 8088 0388

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Wesley Mission – Sydney Financial Counselling
Sydney
1300 827 638

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Holroyd Community Aid Inc.
Holroyd
02 9637 7391

Cumberland Multicultural Community Centre
Granville
02 9637 7600

Parramatta Holroyd Family Support
Parramatta
02 9636 8437

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au 

The Salvation Army
Assessment Centre
1300 371 288

Western Sydney Community Centre Inc.
Parramatta
02 9649 2063

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Community Care Kitchen
0426 804 776
0426 937 740

Core Community Services
Cabramatta
02 9727 0477

Origins Supporting People Separated by Adoption
Fairfield
02 9604 1950

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Benevolent Society
Hurstville
1800 236 762

Kogarah Storehouse
Kogarah
02 9587 5761

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Bligh Park Community Services
Bligh Park
02 4572 5898

Strong Nation Community Services
Windsor
02 4587 8091

Hawkesbury Area Womens & Kids Services (Women's Cottage)
Richmond
02 4578 4190

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Windsor District Baptist Church Emergency Relief
South Windsor
02 4572 6952

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 639

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

Sydney Community Services
Hunters Hill
02 9817 0101

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Anglicare – Summer Hill
Summer Hill
02 9798 1400

Exodus Foundation
Ashfield
02 8752 4600

Greek Welfare Centre Community Services – Newtown
Newtown
1800 776 642

Metro Assist
Ashfield
02 9798 1700

Settlement Services International
Ashfield
02 8799 6700

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

North Kiama Neighbourhood Centre
Kiama Downs
02 4237 8422

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au 

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Lifeline – Harbour to Hawkesbury
Gordon
02 9498 8805

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Anglicare – Liverpool
Liverpool
02 9821 1014

CatholicCare Personal Hampers and Mentors
Liverpool
02 9606 0629

Outer Liverpool Community Services
Liverpool
02 9606 0629

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Western Sydney Migrant Resource Centre
Assessment Centre
02 8778 1200

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Lifeline – Northern Beaches
Balgowlah
02 9949 5522

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Anglicare
Penrith/Nepean
02 8624 8600

Barnardos Australia Penrith Centre
Penrith
02 4729 1211

Muru Mittigar
Penrith
02 4730 0400

PIR Penrith
Penrith
02 4708 8100

Nepean Multicultural Access
St Marys
02 9673 2169

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Westcare Community Centre
Penrith
02 4731 3275

Wesley Mission
1300 827 638

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Albion Park Rail Neighbourhood Centre
Albion Park Rail
02 4256 4404

Albion Park Youth Community Care
Albion Park
02 4257 3342

BaptistCare, Warilla North Community Centre
Warilla 
02 4298 7200

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

Shellharbour City Baptist Church
Shellharbour
02 4296 8091

The Salvation Army
Assessment Centre
1300 371 288

Warilla Neighbourhood Centre
Warilla
02 4296 3433

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

BeConnected Community Services Inc.
Jannali
02 9544 0104

Crossroads Community Care Centre Inc.
Miranda
02 9525 3790

Orana Inc.
Sutherland
02 9521 8280

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

Sutherland Shire Family Services Inc.
Jannali
02 9528 2933 extension 101

The Salvation Army
Assessment Centre
1300 371 288

Wesley Mission
Sutherland
02 8539 7176

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Hills Community Aid and Information Services Inc. 
Baulkham Hills
02 9639 8620

The Salvation Army
Assessment Centre
1300 371 288

Wesley Mission – Wesley Family Centre
Baulkham Hills
02 8805 7203

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Anglicare – Bondi Junction
Bondi 
02 9798 1400

Junction Neighbourhood Centre 
Maroubra
02 9349 8200

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

CatholicCare Diocese of Broken Bay
Naremburn Family Centre
02 9481 2600

St Vincent de Paul Society  NSW
Family Assistance Hotline
13 18 12 
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Community Links Wollondilly
Tahmoor
02 468 2776

Warragamba Silverdale Neighbourhood Centre
Warragamba 
02 4774 1273

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Anglicare – Wollongong
Wollongong
02 4229 7911

Bulli Neighbourhood Centre
Bulli
02 4284 7006

Cringila Community Co-operative
Cringila
02 4274 4033

Greek Welfare Centre Community Services – Illawarra
Wollongong
02 4228 1609

Illawarra Multicultural Services
Wollongong
02 4229 6855

Multicultural Communities Council Illawarra
Wollongong
02 4229 7566

Neighbourhood Centre
Berkeley Neighbourhood Centre
02 4271 1661

Oak Care, Oak Community Congregational Church
Port Kembla
02 4260 8917

St Vincent de Paul Society NSW
Family Assistance Hotline
13 18 12
vinnies@vinnies.org.au

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 827 638

Access to interpreters

Call TIS National, the free Translating and Interpreting Service, on 131 450 for interpreters in 160+ languages. Ask to talk to Sydney Water.

Call 131 450

需要口译员？请致电TIS 免费翻译服务並且要求与悉尼水务 (Sydney Water) 交谈。

需要口譯員？ 請致電TIS 免費翻譯服務並且要求與悉尼水務 (Sydney Water) 交談。

. (Sydney Water)  هل تحتاج إلى مترجم؟ اتصل ب خدمة الترجمة.التحريرية المجانية ، واطلب التحدث إلى مياه سدني

Χρειάζεστε διερμηνέα; Καλέστε την TIS, τη δωρεάν Υπηρεσία Μετάφρασης και Διερμηνείας, και ζητήστε να μιλήσετε με το Sydney Water.

통역이 필요하세요? 무료 번역 및 통역 서비스인 TIS에 전화하여 시드니워터 (Sydney Water) 와 상담을 요청하십시오.

Bạn có cần thông dịch viên không? Hãy gọi cho TIS, Dịch vụ Phiên dịch miễn phí, và yêu cầu nói chuyện với Sydney Water.