Accredited community agencies

Providing emergency relief for your water bill

Our Payment Assistance Scheme (PAS) provides emergency relief to customers who are struggling to pay their water bill. We have accredited agencies in your local government area (LGA) that you can talk to. If you own and live in your own home, or you're a tenant who pays for your own water (you have your own meter), call and make an appointment.

Need more support?
If financial hardship extends beyond your ability to pay your Sydney Water bill, try accessing other help and support. To find our more about PAS, feel free to email us.


Bayside Council

 

Bay City Care Inc.

Rockdale

8094 1354

 

Multicultural Community Services – Sydney

Daceyville

9663 3922

 

South Eastern Community Connect

Eastlakes

8338 8506

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Blacktown City Council

 

Anglicare

Mount Druitt

8805 0900

 

Catholic Care Blacktown Family Support Service

Blacktown

8843 2530

 

Community Care Inc.

Seven Hills

9624 8866

 

Family Links

Plumpton

9625 0422

 

Ngallu Wal

Doonside

9672 4173

 

Riverstone Neighbourhood Centre Community Aid Service

Riverstone

9627 3622

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

SydWest Multicultural Services Inc.

Blacktown

9621 6633 

 

The Salvation Army

Assessment Centre

1300 371 288 

 

Wesley Mission – Western Sydney Financial Counselling

Blacktown

1300 827 638

 

Yenu Allowah Aboriginal Child & Family Centre

Blacktown

9625 6357

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Blue Mountains City Council

 

Blackheath Area Neighbourhood Centre

Blackheath

4787 7770

  

Gateway Family services

Blaxland

4739 5963

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Thrive Service Blue Mountains

Katoomba

4782 1555

 

Winmalee Neighbourhood Centre

Winmalee

4754 4050

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Burwood Council

 

Burwood Community Welfare Services

Burwood

9744 1866 

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Campbelltown City Council

 

Anglicare Campbelltown

Campbelltown

4621 6666

 

Break the Cycle

Macquarie Fields

9605 7419

 

C3 Community Services

Campbelltown

4620 7400 

 

Focus Connect Campbelltown

Campbelltown

4627 1188 

 

Lifeline

Macarthur

4645 7200

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Camden Council

 

Big Yellow Umbrella

Narellan

4647 1283

  

Lifeline

Macarthur

4645 7200 

 

Meraki Foundation

Narellan

4606 2420

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Canterbury–Bankstown Council

 

Chester Hill Neighbourhood Centre

Chester Hill

9645 3700

 

Creating Links

Bankstown

1300 254 657

 

Heartbeat Community Care

Regents Park

9645 5255

 

Lebanese Muslim Association

Lakemba

9750 6833

 

Melkite Welfare Association

Campsie

4228 1609

 

Metro Assist

Campsie

9789 3744

 

Padstow Community Care

Padstow

9772 2299

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


City of Parramatta Council

 

Anglicare Parramatta

Parramatta

9635 1783

 

Auburn Diversity Services 

Auburn

9649 6955

 

Australian Afghan Hassanian Youth Association 

Regents Park

9749 9456 

 

Community Migrant Resource Centre 

Parramatta

9687 9901

 

Compassion Ministries – Parramatta Baptist Church

Northmead

9630 3515

 

Family Support Services – Telopea

Telopea

9638 7955

 

Greek Welfare Centre Community Services – Western Sydney

Harris Park

9687 8955

 

Life Without Barriers

Parramatta

8830 7600

 

Settlement Services International

Parramatta

8799 6700

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Bhanin El-Minieh Association

Auburn

9649 2063

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


City of Ryde Council

 

Christian Community Aid Service

Eastwood

9858 3222

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


City of Sydney Council

 

Aboriginal Land Council, Metropolitan Council

Redfern

8394 9666

 

Bobby Goldsmith Foundation

Surry Hills

9283 8666

 

Cancer Council

Sydney

131 120

 

Defence Care

Sydney

8088 0388

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Wesley Mission – Sydney Financial Counselling

Sydney

1300 827 638

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Cumberland Council

 

Holroyd Community Aid Inc.

Holroyd

9637 7391

 

Cumberland Multicultural Community Centre

Granville

9637 7600

 

Parramatta Holroyd Family Support

Parramatta

9636 8437

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Western Sydney Community Centre Inc.

Parramatta

9649 2063

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Fairfield City Council

 

Community Care Kitchen

0426 804 776

0426 937 740

 

Core Community Services

Cabramatta

9727 0477

 

Origins Supporting People Separated by Adoption

Fairfield

9604 1950

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Georges River Council

 

Benevolent Society

Hurstville

1800 236 762

 

Kogarah Storehouse

Kogarah

9587 5761

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Hawkesbury City Council

 

Bligh Park Community Services

Bligh Park

4572 5898

 

 

Strong Nation Community Services

Windsor

4587 8091

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Windsor District Baptist Church Emergency Relief

South Windsor

4572 6952

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Inner West Council 

 

Anglicare – Summer Hill

Summer Hill

9798 1400

 

Exodus Foundation

Ashfield

8752 4600

 

Greek Welfare Centre Community Services – Newtown

Newtown

1800 776 642

 

Metro Assist

Ashfield

9798 1700

 

Settlement Services International

Ashfield

8799 6700

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Kiama Municipal Council

 

North Kiama Neighbourhood Centre

Kiama Downs

4237 8422

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Ku-ring-gai Council 

 

Lifeline – Harbour to Hawkesbury

Gordon

9498 8805

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Liverpool City Council 

 

Anglicare – Liverpool

Liverpool

9821 1014

 

CatholicCare Personal Hampers and Mentors

Liverpool

9606 0629 

 

Outer Liverpool Community Services

Liverpool

9606 0629

 

St Vincent de Paul

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Western Sydney Migrant Resource Centre

Assessment Centre

8778 1200

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Northern Beaches Council 

 

Lifeline – Northern Beaches

Balgowlah

9949 5522

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Penrith City Council 

 

Anglicare

Penrith/Nepean

8624 8600

 

Barnardos Australia Penrith Centre

Penrith

4729 1211

 

PIR Penrith

Penrith

4708 8100

 

Nepean Multicultural Access

St Marys

9673 2169

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Westcare Community Centre

Penrith

4731 3275

 

Wesley Mission

1300 371 288


Randwick City Council 

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Shellharbour City Council

 

Albion Park Rail Neighbourhood Centre

Albion Park Rail

4256 4404

 

Albion Park Youth Community Care

Albion Park

4257 3342

 

BaptistCare, Warilla North Community Centre

Warilla 

4298 7200

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

Shellharbour City Baptist Church

Shellharbour

4296 8091

 

The Salvation Army

Assessment Centre

1300 371 288

 

Warilla Neighbourhood Centre

Warilla

4296 3433

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Sutherland Shire Council 

 

BeConnected Community Services Inc.

Jannali

9544 0104

 

Crossroads Community Care Centre Inc.

Miranda

9525 3790

 

Orana Inc.

Sutherland

9521 8280

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

Sutherland Shire Family Services Inc

Jannali

9528 2933 extension 101

 

The Salvation Army

Assessment Centre

1300 371 288

 

Wesley Mission

Sutherland

8539 7176

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


The Hills Shire Council

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Hills Community Aid and Information Services Inc. 

Baulkham Hills

9639 8620

 

The Salvation Army

Assessment Centre

1300 371 288

 

Wesley Mission – Wesley Family Centre

Baulkham Hills

8805 7203

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Waverley Council

 

Anglicare – Bondi Junction

Bondi 

9798 1400

 

Junction Neighbourhood Centre 

Maroubra

9349 8200

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Willoughby City Council

 

CatholicCare Diocese of Broken Bay

Naremburn Family Centre

9481 2600

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Wollondilly Shire Council 

 

Community Links Wollondilly

Tahmoor

4683 2776

 

Warragamba Silverdale Neighbourhood Centre

Warragamba 

4774 1273

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288


Wollongong City Council 

 

Anglicare – Wollongong

Wollongong

4229 7911

 

Bulli Neighbourhood Centre

Bulli

4284 7006

 

Cringila Community Co-operative

Cringila

4274 4033

 

Greek Welfare Centre Community Services – Illawarra

Wollongong

4228 1609

 

Illawarra Multicultural Services

Wollongong

4229 6855

 

Multicultural Communities Council Illawarra

Wollongong

4229 7566

 

Neighbourhood Centre

Berkeley Neighbourhood Centre

4271 1661

 

Oak Care, Oak Community Congregational Church

Port Kembla

4260 8917

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

 

The Salvation Army

Assessment Centre

1300 371 288

 

Financial Counsellors Association

1300 914 408

 

Flourish Australia

1300 779 270

 

Red Kite

1800 733 548

 

Wesley Mission

1300 371 288