Accredited community agencies

Providing emergency relief for your water bill

Our Payment Assistance Scheme (PAS) provides emergency relief to customers who are struggling to pay their water bill. We have accredited agencies in your local government area (LGA) that you can talk to. If you own and live in your own home, or you're a tenant who pays for your own water (you have your own meter), call and make an appointment.

Need more support?
If financial hardship extends beyond your ability to pay your Sydney Water bill, try accessing other help and support. To find our more about PAS, feel free to email us.


Support for you in your LGA

Bay City Care Inc.
Rockdale
8094 1354

Multicultural Community Services – Sydney
Daceyville
9663 3922

South Eastern Community Connect
Eastlakes
8338 8506

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Anglicare
Mount Druitt
8805 0900

Catholic Care Blacktown Family Support Service
Blacktown
8843 2530

Community Care Inc.
Seven Hills
9624 8866

Family Links
Plumpton
9625 0422

Ngallu Wal
Doonside
9672 4173

Riverstone Neighbourhood Centre Community Aid Service
Riverstone
9627 3622

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

SydWest Multicultural Services Inc.
Blacktown
9621 6633 

The Salvation Army
Assessment Centre
1300 371 288 

Wesley Mission – Western Sydney Financial Counselling
Blacktown
1300 827 638

Yenu Allowah Aboriginal Child & Family Centre
Blacktown
9625 6357

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Blackheath Area Neighbourhood Centre
Blackheath
4787 7770

Gateway Family Services
Blaxland
4739 5963

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Thrive Service Blue Mountains
Katoomba
4782 1555

Winmalee Neighbourhood Centre
Winmalee
4754 4050

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Burwood Community Welfare Services
Burwood
9744 1866 

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Big Yellow Umbrella
Narellan
4647 1283  

Lifeline
Macarthur
4645 7200 

Meraki Foundation
Narellan
4606 2420

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Anglicare Campbelltown
Campbelltown
4621 6666

Break the Cycle
Macquarie Fields
9605 7419

C3 Community Services
Campbelltown
4620 7400 

Focus Connect Campbelltown
Campbelltown
4627 1188 

Lifeline
Macarthur
4645 7200

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Chester Hill Neighbourhood Centre
Chester Hill
9645 3700

Creating Links
Bankstown
1300 254 657

Heartbeat Community Care
Regents Park
9645 5255

Lebanese Muslim Association
Lakemba
9750 6833

Melkite Welfare Association
Campsie
4228 1609

Metro Assist
Campsie
9789 3744

Padstow Community Care
Padstow
9772 2299

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Anglicare Parramatta
Parramatta
9635 1783

Auburn Diversity Services 
Auburn
9649 6955

Australian Afghan Hassanian Youth Association 
Regents Park
9749 9456 

Community Migrant Resource Centre 
Parramatta
9687 9901

Compassion Ministries – Parramatta Baptist Church
Northmead
9630 3515

Family Support Services – Telopea
Telopea
9638 7955

Greek Welfare Centre Community Services – Western Sydney
Harris Park
9687 8955

Life Without Barriers
Parramatta
8830 7600

Settlement Services International
Parramatta
8799 6700

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Bhanin El-Minieh Association
Auburn
9649 2063

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Christian Community Aid Service
Eastwood
9858 3222

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Aboriginal Land Council, Metropolitan Council
Redfern
8394 9666

Bobby Goldsmith Foundation
Surry Hills
9283 8666

Cancer Council
Sydney
131 120

Defence Care
Sydney
8088 0388

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Wesley Mission – Sydney Financial Counselling
Sydney
1300 827 638

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Holroyd Community Aid Inc.
Holroyd
9637 7391

Cumberland Multicultural Community Centre
Granville
9637 7600

Parramatta Holroyd Family Support
Parramatta
9636 8437

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Western Sydney Community Centre Inc.
Parramatta
9649 2063

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Community Care Kitchen
0426 804 776
0426 937 740

Core Community Services
Cabramatta
9727 0477

Origins Supporting People Separated by Adoption
Fairfield
9604 1950

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Benevolent Society
Hurstville
1800 236 762

Kogarah Storehouse
Kogarah
9587 5761

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Bligh Park Community Services
Bligh Park
4572 5898

Strong Nation Community Services
Windsor
4587 8091

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Windsor District Baptist Church Emergency Relief
South Windsor
4572 6952

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

St Vincent de Paul
Family Assistance Hotline
1800 606 724

Sydney Community Services
Hunters Hill
9817 0101

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Anglicare – Summer Hill
Summer Hill
9798 1400

Exodus Foundation
Ashfield
8752 4600

Greek Welfare Centre Community Services – Newtown
Newtown
1800 776 642

Metro Assist
Ashfield
9798 1700

Settlement Services International
Ashfield
8799 6700

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

North Kiama Neighbourhood Centre
Kiama Downs
4237 8422

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Lifeline – Harbour to Hawkesbury
Gordon
9498 8805

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Anglicare – Liverpool
Liverpool
9821 1014

CatholicCare Personal Hampers and Mentors
Liverpool
9606 0629 

Outer Liverpool Community Services
Liverpool
9606 0629

St Vincent de Paul
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Western Sydney Migrant Resource Centre
Assessment Centre
8778 1200

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Lifeline – Northern Beaches
Balgowlah
9949 5522

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Anglicare
Penrith/Nepean
8624 8600

Barnardos Australia Penrith Centre
Penrith
4729 1211

PIR Penrith
Penrith
4708 8100

Nepean Multicultural Access
St Marys
9673 2169

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Westcare Community Centre
Penrith
4731 3275

Wesley Mission
1300 371 288

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Albion Park Rail Neighbourhood Centre
Albion Park Rail
4256 4404

Albion Park Youth Community Care
Albion Park
4257 3342

BaptistCare, Warilla North Community Centre
Warilla 
4298 7200

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

Shellharbour City Baptist Church
Shellharbour
4296 8091

The Salvation Army
Assessment Centre
1300 371 288

Warilla Neighbourhood Centre
Warilla
4296 3433

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

BeConnected Community Services Inc.
Jannali
9544 0104

Crossroads Community Care Centre Inc.
Miranda
9525 3790

Orana Inc.
Sutherland
9521 8280

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

Sutherland Shire Family Services Inc.
Jannali
9528 2933 extension 101

The Salvation Army
Assessment Centre
1300 371 288

Wesley Mission
Sutherland
8539 7176

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Hills Community Aid and Information Services Inc. 
Baulkham Hills
9639 8620

The Salvation Army
Assessment Centre
1300 371 288

Wesley Mission – Wesley Family Centre
Baulkham Hills
8805 7203

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Anglicare – Bondi Junction
Bondi 
9798 1400

Junction Neighbourhood Centre 
Maroubra
9349 8200

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

CatholicCare Diocese of Broken Bay
Naremburn Family Centre
9481 2600

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Community Links Wollondilly
Tahmoor
4683 2776

Warragamba Silverdale Neighbourhood Centre
Warragamba 
4774 1273

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288

Anglicare – Wollongong
Wollongong
4229 7911

Bulli Neighbourhood Centre
Bulli
4284 7006

Cringila Community Co-operative
Cringila
4274 4033

Greek Welfare Centre Community Services – Illawarra
Wollongong
4228 1609

Illawarra Multicultural Services
Wollongong
4229 6855

Multicultural Communities Council Illawarra
Wollongong
4229 7566

Neighbourhood Centre
Berkeley Neighbourhood Centre
4271 1661

Oak Care, Oak Community Congregational Church
Port Kembla
4260 8917

St Vincent de Paul Society
Family Assistance Hotline
1800 606 724

The Salvation Army
Assessment Centre
1300 371 288

Financial Counsellors Association
1300 914 408

Flourish Australia
1300 779 270

Redkite
1800 733 548

Wesley Mission
1300 371 288