Home

Do you want to get the best possible experience using our website?

We’ve noticed that your version of Internet Explorer is out of date. You can upgrade it to a newer version or install a different browser.

Choose one of the newest browsers available:

Pay a bill

Contact us

Water supply

Your water is amongst the world's best!

Sydney's water is from fresh, natural sources and is filtered.

It’s safe to drink straight from the tap.

No water? Spotted a leak? See if we're working in your area.

Find answers

How can you get an electronic bill?

Switch to eBill!

You can now get an electronic bill by registering for eBill.

It's quick and easy to register.

You just need a recent paper bill to begin.

Register now

eBill just changes the way you get your bill, not how you pay it. You can still pay your bill the way you did before.

Already registered?
Simply log in to see past bills, add a property, change your details and more.

Log in

BPAY View

If you prefer, you can also get online bills through your internet banking site. Visit BPAY View to find out more.
How can you log in to eBill?

Log in to eBill

If you've already registered for eBill, simply log in to add a property, change your details and more.

Log in

Register for eBill

If you'd like electronic bills instead of paper ones, you first need to register. You just need a recent paper bill to begin.

Once you're set up, we'll send your bills by email, straight to your inbox. You can log in at any time to see your past bills, pay bills and more.

Register now
Why don't you have any water?
Your water supply may be interrupted for a few reasons.

Most common reasons for no water supply
- We may be fixing a broken or damaged water main and need to shut off the supply to your property. We can't always notify you about this as we're focussed on repairing the fault and restoring the supply as quickly as possible. If you don't have any water, please check our Water supply & service updates map to see if we know about the problem. To report a fault, call us on 13 20 90 (24 hours/7 days).
- Occasionally we turn the meter/stop tap off to repair your private water pipes. Please check that the tap at your water meter is in the 'on' position (turn anti-clockwise like normal household taps).
- If you live in a property that shares one water meter, eg a block of units, someone may have turned off the water supply to the entire block to repair a fault. Contact your body corporate or strata management to investigate.
Do you need to report a fault?

Call us on 13 20 90 (24 hours/7 days).
How can you update your Direct Debit details?

You can change or cancel your Direct Debit arrangement online at any time.

If you decide to cancel, make sure you do it two business days before your next payment is due.

Have more questions?

Find out more about Direct Debit.
How can you get a diagram showing Sydney Water's pipes and assets on your property?
Service location diagrams are plans created from our computerised mapping system that show our pipes and structures.

They show:
- our water, wastewater and stormwater pipes
- the point of connection for a property to our wastewater system
- structures or valves that help us operate our systems
- property and road information.
You can request a Service location diagram online at Sydney Water Tap in™ or from a Property Link broker.

If you're building, developing, or renovating, you may need to know about Steps for first time builders.

Current projects

All projects

Our sydney our water

Our Sydney Our Water

Careers with us

Hand holding glass of water

EPA reports

Printed on : 18/08/17 20:42

URL: http://www.sydneywater.com.au/SW/index.htm

Copyright: © Sydney Water 2017