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Financial support for customers affected by COVID-19 Updated 20/03/20 09:00

If your employment or income has been impacted by the novel coronavirus (COVID-19), we offer a range of support to help with your bill.

Do you know how we get world class water to your property?

Sydney's water is from fresh, natural sources and is filtered to high standards.

It’s clean and safe to drink straight from the tap.

Do you know your rights and obligations as a customer?

Our Customer Contract sets out our minimum service standards and your rights and obligations as a customer.

To find out more, read Our contract with you which summarises the full contract.

No water? See if there's an outage in your area.

Find answers

How does the novel coronavirus (COVID-19) affect drinking water?
NSW Health says ‘Human coronaviruses are spread from someone with confirmed coronavirus to other close contacts with that person through contaminated droplets spread by coughing or sneezing, or by contact with contaminated hands, surfaces or objects.’

There is no evidence that COVID-19 is transmitted by drinking water.

Sydney's drinking water remains safe to drink. There is no need to buy bottled water for drinking when you have access to clean, safe drinking water.

Find out more about Our response to COVID-19.
What are the water restrictions?

Level 1 water restrictions are now in place

More than 85% of Greater Sydney’s water supply relies on rain. This means that our water is in short supply during prolonged droughts.

Water restrictions limit how and when we use drinking water outdoors and help reduce demand when we’re not getting enough rain. It's too soon to tell whether the rain in early 2020 is just a temporary relief from drought or a sign that conditions are improving for the long-term. It's important we all continue to save water.

Water restrictions apply to everyone in Sydney, the Blue Mountains and the Illawarra. This includes both residents and businesses.

If we all do our bit and save a little, it will make a big difference across Greater Sydney.

Find out more about water restrictions.
How can you get an electronic bill?

Simply switch to eBill!

It's quick and easy to register.

You just need a recent paper bill to begin.

Register now

eBill just changes the way you get your bill, not how you pay it. You can still pay your bill the way you did before - or choose another payment option to suit your needs.

Already registered?
Simply log in to see past bills, add a property, change your details and more.

Log in

BPAY View

If you prefer, you can also get online bills through your internet banking site. Visit BPAY View to find out more.
How can you change the mailing address for your bill?
If you're a property owner, managing agent or authorised representative, you can update an address by completing our Mailing address changes form.

You'll need a copy of the bill on hand to complete the form.

If you need to change more than one mailing address, please submit a separate form for each property.

Are you buying or selling a property?
Find out more about buying, selling and moving.
How can you make your home more water efficient?
There are several things you can do around your home to ensure you're using water as efficiently as possible.

WaterFix^® Residential

WaterFix^® is currently on hold to ensure the health and safety of our plumbers and community during the COVID-19 pandemic.

WaterFix ^® Residential is a fixed price plumbing service we've offered for almost 20 years. Our qualified plumbers have helped customers to reduce their water use and save money by:
- repairing leaking taps, toilets and showerheads
- installing Water Efficiency Labelling Scheme (WELS) rated toilets, taps and showerheads
- making existing fixtures more water efficient.
Find out more about WaterFix® Residential and our range of services.

Water wise tips

Our water wise tips are everyday, common sense things you can do around your home and garden to use water efficiently.

When you follow our water wise tips and use water efficient fixtures, you'll be well on your way to saving our most precious resource!

Are you following the water restrictions?
Water restrictions are currently in place. They apply to everyone in Sydney, the Blue Mountains and the Illawarra. This includes both residents and businesses.

By following the restrictions, you'll help use water wisely.

Learn more

Current projects

Water supply & service updates

All projects

Sydney's dam levels from WaterNSW

EPA reports

Printed on : 28/05/20 01:26

URL: http://www.sydneywater.com.au/SW/index.htm

What's the latest

Financial support for customers affected by COVID-19 Updated 20/03/20 09:00

Residents

Businesses

Plumbers

Builders & developers

Do you know how we get world class water to your property?

Do you know your rights and obligations as a customer?

What's the latest

Financial support for customers affected by COVID-19 Updated 20/03/20 09:00

Residents

Businesses

Plumbers

Builders & developers

Do you know how we get world class water to your property?

Do you know your rights and obligations as a customer?

Level 1 water restrictions are now in place

Simply switch to eBill!

Already registered?

BPAY View

Are you buying or selling a property?

WaterFix® Residential

Water wise tips

WaterFix^® Residential