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What can you do if your pipes are frozen? Updated 7/06/19 14:59
If the temperature was below zero overnight, the water inside your outdoor pipes might be frozen. This means you still have a water supply, but the water isn't getting through because of the cold.
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Do you know how we get world class water to your property?
Sydney's water is from fresh, natural sources and is filtered to high standards.
It’s clean and safe to drink straight from the tap.
- How can you get an electronic bill?
Simply switch to eBill!
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You just need a recent paper bill to begin.
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eBill just changes the way you get your bill, not how you pay it. You can still pay your bill the way you did before - or choose another payment option to suit your needs.
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If you prefer, you can also get online bills through your internet banking site. Visit BPAY View to find out more.
- How can you change the mailing address for your bill?
If you're a property owner, managing agent or authorised representative, you can update an address by completing our Mailing address changes form.
You'll need a copy of the bill on hand to complete the form.
If you need to change more than one mailing address, please submit a separate form for each property.
Find out more about buying, selling and moving.
Are you buying or selling a property? - Why don't you have any water?
There are a few common reasons why you might not have any water.
- Occasionally we turn the meter tap off to repair your private water pipes. A plumber may also turn it off while working on your property. Please check the meter tap is in the 'on' position (turn anti-clockwise like normal household taps).
- If you live in a property that shares a water meter, eg a block of units, someone may have turned off the water supply to the entire block to repair a fault. Contact your body corporate or strata management to investigate.
- We may be fixing a broken or damaged water main and need to turn off the water supply to fix it. Register for water outage alerts if you'd like us to notify you when we need to turn off the water supply to your property.
Please check our water supply & service updates map to see if we're working near your property. A problem in a nearby street may affect your property even though you can't see it.
What can you do if you have no water and your meter tap is turned on?
Check for outages
13 20 90 (24 hours/7 days) to report a fault.The meter tap controls the water supply to your property - it's not a standard garden tap. Always check that it's turned on before contacting us.
- How can you make your home more water efficient?
There are several things you can do around your home to ensure you're using water as efficiently as possible.
WaterFix® Residential
Our qualified plumbers have helped customers to reduce their water use and save money by:
- repairing leaking taps, toilets and showerheads
- installing Water Efficiency Labelling Scheme (WELS) rated toilets, taps and showerheads
- making existing fixtures more water efficient.
Find out more about WaterFix® Residential and our range of services.
Water wise tipsOur water wise tips are everyday, common sense things you can do around your home and garden to use water efficiently.
When you follow our water wise tips and use water efficient fixtures, you'll be well on your way to saving our most precious resource!
Water restrictions are now in place as Sydney's prolonged dry weather continues.
They apply to everyone in Sydney, the Blue Mountains and the Illawarra. This includes both residents and businesses.
By following the restrictions, you'll help use water wisely outside your home.
- How can you get a diagram showing Sydney Water's pipes and assets on your property?
Service location diagrams are plans created from our computerised mapping system that show our pipes and structures.
They show:- our water, wastewater and stormwater pipes
- a property's point of connection to our wastewater system
- structures or valves that help us operate our systems
- property and road information.
You can request a Service location diagram online at Sydney Water Tap in™ or from a Property Link broker.
If you're building, developing, or renovating, you may need to know about the Steps for first time builders.
