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Water supply

Do you know how we get safe, reliable water to your property?

From rivers, dams, pipelines and reservoirs, our water comes a long way for you to use and enjoy.

View maps of our water network and enter your address to see where your water comes from.

No water? See if there's an outage in your area.

Find answers

How does the novel coronavirus (COVID-19) affect drinking water?
NSW Health says ‘Human coronaviruses are spread from someone with confirmed coronavirus to other close contacts with that person through contaminated droplets spread by coughing or sneezing, or by contact with contaminated hands, surfaces or objects.’

There is no evidence that COVID-19 is transmitted by drinking water.

Sydney's drinking water remains safe to drink. There is no need to buy bottled water for drinking when you have access to clean, safe drinking water.

Find out more about Our response to COVID-19, including how we're testing for remnants of the COVID-19 virus in our wastewater system.
What are the Water Wise Guidelines?

Water Wise Guidelines are simple, common sense actions about the way we use drinking water outside.

The NSW Government has announced that Water Wise Guidelines have replaced water restrictions and apply to everyone in Sydney, the Blue Mountains and the Illawarra. This includes all residents and businesses.

If we all do our bit and save a little, it will make a big difference across Greater Sydney.

Find out more about Water Wise Guidelines.
How can you get an electronic bill?

Simply switch to eBill!

It's quick and easy to register.

You just need a recent paper bill to begin.

Register now

eBill just changes the way you get your bill, not how you pay it. You can still pay your bill the way you did before - or choose another payment option to suit your needs.

Already registered?
Simply log in to look at your past bills (issued after you register), add a property, change your details and more.

Log in

BPAY View

If you prefer, you can also get online bills through your internet banking site. Visit your bank website or the BPAY View page to find out more.
How can you change the mailing address for your bill?
If you're a property owner, managing agent or authorised representative, you can update an address by completing our Mailing address changes form.

You'll need a copy of the bill on hand to complete the form.

If you need to change more than one mailing address, please submit a separate form for each property.

Are you buying or selling a property?
Find out more about buying, selling and moving.
How can you make your home more water efficient?
There are several things you can do around your home to ensure you're using water as efficiently as possible.

WaterFix^® Residential

WaterFix ^® Residential is a fixed price plumbing service we've offered for more than 20 years. Our qualified plumbers have helped customers to reduce their water use and save money by:
- repairing leaking taps, toilets and showerheads
- installing Water Efficiency Labelling Scheme (WELS) rated toilets, taps and showerheads
- making existing fixtures more water efficient.
Find out more about WaterFix® Residential and our range of services.

Water wise tips

Our water wise tips are everyday, common sense things you can do around your home and garden to use water efficiently.

When you follow our water wise tips and use water efficient fixtures, you'll be well on your way to saving our most precious resource!

Are you following the Water Wise Guidelines?
Water Wise Guidelines are currently in place. They apply to everyone in Sydney, the Blue Mountains and the Illawarra. This includes both residents and businesses.

By following the Water Wise Guidelines, you'll help use water wisely.

Learn more