Apply for a hidden leak allowance

Get a credit for water you didn’t use

Fill out this form and see if you’re eligible to receive a payment for water that you were billed for due to a hidden leak. If you meet the conditions below, we’ll review your bill and you’ll receive a credit. There are more details in our Allowance and rebates in your bill policy.  

Important note

We can’t offer a hidden leak allowance if the leak was on vacant land or an unoccupied property or was from a tap, toilet cistern, dishwasher or washing machine.

Information you’ll need to complete this form

  • Property address
  • Date leak was fixed
  • Meter serial number
  • Meter reading after the hidden leak was repaired
  • Date meter was read
  • Plumber’s business name, mobile and licence number
  • Plumber’s invoice

Find out if you're eligible to apply

Visible leaks do not qualify for our Hidden leak allowance. 

Repairs must be completed by a licensed plumber to qualify for our Hidden leak allowance.

You must provide a copy of your plumber's invoice to qualify for our Hidden leak allowance.

How do I read my meter

You must provide a meter reading after the repair was completed to qualify for our Hidden leak allowance.

You must not have received a Hidden leak allowance at this property in the past five years to qualify for our Hidden leak allowance.

Apply for a hidden leak allowance

Property & meter

Property address

Start typing the address of the property where the leak was repaired and select it from the drop down list. If you can’t see your address, please select ‘Use account number.'

Use property address


Date your plumber fixed the leak

Your meter details

How do I read my meter

Note: Please ensure you take a meter reading after the plumbing repairs have been completed.


Apply for a hidden leak allowance

Plumber & leak details

Licensed plumber details

    No files selected

    We accept JPG, PNG and PDF files

    Please ensure your total file size is less than 5Mb.

    Please only upload a maximum of 3 files.


    Leak details

    Description e.g. ‘The leak was under a concrete path in the front yard. The pipe had been damaged by tree roots.’

    Apply for a hidden leak allowance

    Thank you tick icon

    We've received your hidden leak allowance request

    We've received your hidden leak allowance request. 

    We'll review your application and contact you if we need any more information.

    We usually approve hidden leak allowance requests within 5 working days.

    Your details

    Your personal information

    What is your relationship to the property?

    Who is an authorised representative


    I have read and agree to the Allowances and rebates on your bill policy.

    I confirm that the information provided in this form is true, complete and accurate. I understand that I may be required to provide further information to Sydney Water staff if necessary.


    Your privacy

    We’re collecting your personal information and details about a water leak at your property to assess your request for a Hidden leak allowance. Find out how we manage your privacy.

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