Apply for a meter test

When you've tried everything else

The fee covers replacing your current meter with a new one, and an independent test. If we find your meter is inaccurate, we’ll refund the fee and adjust your water usage charges.

Please be sure you've tried all other options to assess your water usage before you apply. You won't get a refund if the meter test finds that your water meter is accurate.

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Your details

Your property details

How do I read the meter

Meter test fee

The fee for a single meter test ranges from $238.30 to $547.71 depending on your meter size and the type of meter you have (mechanical or smart meter). It covers removing and testing the current meter, and installing a new meter. Meter test results take up to 8 weeks. The old meter will not be reinstalled.

If the test shows the current meter is inaccurate, we'll refund the meter test fee and adjust your water usage charges. A meter is considered inaccurate if it records 3% more or 4% less than the amount of water passing through it.

How do I know my meter size?

How do I know my meter size?

Please allow up to 8 weeks for meter test results.

 

Declaration

By submitting this form, I confirm I would like to have my meter tested and the cost added to my Sydney Water account. I acknowledge the results of the independent meter test are final, and if found accurate no adjustment of my account will take place. 

This service is currently unavailable.
Sorry, we can't receive your meter test application at the moment. 
Please try again later. We apologise for any inconvenience.

We've received your application to have your water meter tested

Thanks for your application. 
We'll be out to exchange the meter within 10 business days.
Please allow 8 weeks for the results of your meter test.

How to read a standard mechanical meter

The white and black dial is the meter reading in kilolitres (kL). It may be 4 digits or 5 digits. You don't need to read the red numbers or pointers, which are litres. The meter serial number is 4 letters and 4 digits. Its location depends on the type of meter.
 

How to read a smart meter

The number to the left of the decimal point is the meter reading in kilolitres (kL). Some smart meters display other information, such as flow rates. The meter serial number is 4 letters and 4 digits. It's located under the bar code.
 

How to read a metered standpipe

The white and black dial (plus the number the black pointer points to, if there is one) is the meter reading in kilolitres (kL). It may be 5 digits or 7 digits. You don't need to read the red pointers, which are litres. The location of the meter serial number depends on the brand of the metered standpipe.