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The one-off meter test fee covers replacing your current meter with a new meter plus one test for accuracy at an independent, nationally accredited laboratory. You'll keep the new meter. If it turns out your current meter has provided incorrect readings, we'll refund the meter test fee and adjust any affected water usage charges.
The whole black number (or white number reversed out of black) is the kL. It's the only number required to calculate water use. The red numbers or dials are the litres. The location of the serial number varies. It depends on the brand of the meter. The meters below are our most current mechanical meters.
All the numbers on the dials (plus the number the black pointer points to, if there is one) are the kL. You don't need to read the red pointers. The location of the meter serial number varies. It depends on the brand of the meter. The metered standpipes below are typical.
Smart meters (digital meters) provide accurate, real-time data automatically and help identify costly hidden leaks early. In addition to kL, some smart meters also display other information, such as flow rates.
