Programs and resources

Inspiration to make a difference

It can be challenging to make meaningful change to how your business uses water, but we want to inspire you and make it easy. That's why we offer a range of services, resources and tailored programs for a broad array of businesses to help you achieve best practice in total water management.

Contact us to find out more
Contact your representative directly, call us on 1300 985 227 or email us at

Potential savings through WaterFix Commercial

Non-residential buildings can make huge savings through our WaterFix Commercial water efficiency program. Government buildings, schools and universities, theatres, office towers, hotels, shopping centres, neighbourhood swimming pools ... we could go on. The process starts with a free desktop assessment.

Find out more about WaterFix Commercial.

WaterFix Small Business pilot

We're trialling a WaterFix Small Business service for businesses like yours – and it's subsidised during our pilot phase. We want to help you save water and reduce water and wastewater usage charges for years to come. At your first appointment, a qualified WaterFix plumber will complete a water-efficiency assessment. Then they'll fix leaks and install more water-efficient devices. Just think of your bottom line.

See what WaterFix Small Business can do for you.

Monitoring your water usage in real time

We're trialling a smart online monitoring program to help businesses of all sizes track water consumption and save money. Know how much you're using, know when you're using too much, and take control of this precious resource. During our pilot phase, we'll subsidise eligible businesses to accurately log water use over 12 months.

We'll make your main meter a 'smart' meter, by attaching a data logger to report your water usage at regular intervals. That data will be available to you anytime via an online portal. Through accurate monitoring, you'll know exactly how much water is consumed on site in real time. You can even set email alerts so you can be notified of any sudden change. 

Here's what you get:

  • early leak detection
  • real-time data for reporting
  • early notification of abnormal water consumption
  • baseline data to track the success of new water-saving initiatives. 

Interested? Find out more and join the subsidised pilot. Email us at

Research and resources

We’ve developed a range of resources that will help you improve your water efficiency.

Our Seven-point plan for holistic water management (196KB) provides a useful framework for businesses to develop a resource management plan to structure and prioritise their water management.

Hotels, hostels and entertainment venues

We've commissioned a water efficiency segment analysis for hotels, hostels and entertainment venues for the City of Sydney and the Sustainable Destination Partnership. The project included an assessment of water use at 10 sample sites across Sydney to identify for each segment:

  • an average water use breakup which identifies how water was used at the sites
  • a summary of recommendations and existing efficiencies
  • focus area recommendations and tips for progressing water efficiency.

The Sustainable Destination Partner – Water Efficiency Summary report (3.2MB) summarises the findings and recommendations identified by consultants BMT Commercial Australia for the participants of the segment analysis. This report can be used as a helpful resource when identifying water saving opportunities at your site. 

Relationship management meetings

If you've been assigned a Sydney Water relationship manager, we conduct regular meetings and can:

  • clarify your agreement with us
  • discuss monitoring your water meter to identify leaks
  • discuss how you can benchmark your water use to help achieve best practice 
  • help audit your water use to see how efficiently you're using water
  • discuss possible contingency arrangements so you're prepared for interruptions to the water supply 
  • explain our backflow prevention requirements 
  • explain our requirements if you're redeveloping or need new connections to our systems.