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Everything you need, online
Make payments, access bills, go paperless, securely update payment details, view payment and billing history, and get financial statements at tax time.
Homes and businesses
Register for My Account if you own your home or business, or you're an authorised contact. More than one person can sign up.
- View, print and pay bills.
- Access up to 3 years of payment and billing history.
- Request financial statements for tax purposes.
- Switch to paperless bills and updates.
- Set up convenient direct debit.
- Arrange handy payment reminders.
- Request payment extensions.
- Change your preferred payment method.
- View payment plan arrangements.
- Reset password and email address.
- Update mailing address.
- Add and remove properties.
- Set up service alerts.
If you're renting a property, you can't sign up for My Account. See My Account terms and conditions of use.
To register, you'll need your online ID and payment number. Find them on your bill or your new homeowner welcome letter. For step-by-step instructions, watch this video.
Managing agents
If you're a managing agent, register for My Account to streamline paperwork on the properties you manage. Property owners can still access their bills in My Account. Follow the simple steps to register and go paperless at My Account for managing agents.
- View bills online.
- Add and remove properties.
- Switch to paperless bills and updates.
- Download bills in a bulk daily file.
- Access up to 3 years of payment and billing history.
- Create portfolios to manage properties together.
- Reset your password and email address.
- Change your company's mailing address.
When you add new properties, we'll use the company name registered with your ABN, not your trading name. This ensures we're consistent when we send bills to you.
Popular My Account options
Choose direct debit
Never miss a payment. You'll always have time to check the charges, make sure funds are available, and update payment details if you need to. Your Visa or Mastercard or your bank account will be debited automatically on the date your payment is due. You can opt in to payment reminders 2 days before your bill is due.
- For payments from a bank account, direct debit is free.
- For credit or debit card payments, a 0.4% processing fee is added to your next bill ($1 for a bill of $250).
Log in anytime to set up direct debit, change your details or cancel. Find out more in our Direct debit service agreement. You can also choose other ways to pay. Save your preferred payment details in My Account to pay anytime, or choose other payment options.
Choose to go paperless
Keep track and reduce paper clutter by selecting paperless bills and updates.
- Reduce your carbon footprint.
- Enjoy added security – avoid bills being delayed, intercepted or lost.
- View 24/7 wherever you have email access.
- Always know what you need to pay and when it's due.
- Keep up to date, with links to our customer newsletters.
If you currently use BPAY View® for paperless billing, you must cancel it through your financial institution before you can choose My Account paperless billing and updates.
Get financial statements and up to 3 years of bills
Log in to download financial statements for deductions at tax time. Plus, access to up to 3 years of bills and payment history for your records.
Can't access My Account?
- Find other ways to pay at payment options.
- Update your mailing address at mailing address changes.
- Check your account balance to see how much you owe.
If you can't go online or you have questions, call us on 13 20 92 8am–5:30pm Monday to Friday (except public holidays).