What would you like to know about your Sydney Water account? We’ve tried to cover the topics that many of our customers ask us about, including how to read your water bill. If you don’t find what you want on this page, do a search and we’ll try to direct you to where you need to go.
You don't need to arrange an account for existing properties as our services will already be. We’ll automatically transfer the property account into your name oncelets us know you're the new owner.
Find out everything you need to know about buying, selling or moving.
You don't need to do anything. The water bill stays in the owner's name. However, they may pass on charges for the water use if that's in your rental agreement.
When you pay your water bill, you're not just paying for the water you use (usage charges). You’re also supporting the infrastructure that keeps your water flowing (fixed charges).
Fixed charges are for your connections to our:
There are some other charges too. If you're a business customer, you may have trade wastewater fees. If you're in the Rouse Hill drainage area, you may have those charges as well.
From time to time, your bill may also include charges for other services you've asked for, like WaterFix Residential. Visit Our prices to see all of the charges for your home, your business and prices for other services.
If you’re finding it hard to pay your bill, we understand. We can offer help paying your bill.
This identifies your property.
These are for your connections to our water, wastewater and stormwater services (if applicable). Find out what they'll be with our Fixed charges calculator.
These cover the amount of water used at your property over the past billing cycle.
This is your unique property owner ID. You'll need this when you register for eBill.
This is the unique reference number you use to pay your bill.
This includes your meter serial number, the readings on it, the period the charge covers and how much water was used.
Once you've gone paperless with eBill, you can access all your bills online from the date you registered. Alternatively, we can provide a statement that covers your last 5 bills, just contact us. If you need to go back further, it’s $35.29 for a billing record search statement through Sydney Water Tap in (you'll need to sign in or create an account).
If you can't think how you may have used more water than usual, try a few things before you contact us.
Make sure the black numbers on your water meter match the reading on your bill. If the numbers on your meter are lower, we may have made a mistake. We'll be happy to update your bill – just contact us and we'll fix it for you.
If your meter reading looks correct, maybe there's a leak. Check out our leak detection page or read about .
If you're concerned about the cost of your bill, you can record and calculate your water use at any time with our water usage calculators.
There are 3 options:
Whatever you choose, we'll contact you within 10 days to discuss how you'd like us to manage the account. If you have any questions, please contact us.