Authorised representative
A person or organisation legally permitted to act on behalf of the property owner when dealing with us, e.g. Power of Attorney.
Log in
We'll contact you to confirm
Replace your mechanical drinking or recycled water meter with a remotely read meter. You'll see the charge when you enter your account number and meter serial number.
How to read a standard mechanical meter
The white and black dial is the meter reading in kilolitres (kL). It may be 4 digits or 5 digits. You don't need to read the red numbers or pointers, which are litres. The meter serial number is 4 letters and 4 digits. Its location depends on the type of meter.
How to read a smart meter
The number to the left of the decimal point is the meter reading in kilolitres (kL). Some smart meters display other information, such as flow rates. The meter serial number is 4 letters and 4 digits. It's located under the bar code.
How to read a metered standpipe
The white and black dial (plus the number the black pointer points to, if there is one) is the meter reading in kilolitres (kL). It may be 5 digits or 7 digits. You don't need to read the red pointers, which are litres. The location of the meter serial number depends on the brand of the metered standpipe.