Our drinking water management system

How we set our standards

We have a rigorous drinking water management system in place to supply you with high quality, safe drinking water. We work to ensure our drinking water meets the standards set out in the Australian Drinking Water Guidelines and satisfies 2 of our key regulators: NSW Health and IPART (the Independent Pricing and Regulatory Tribunal).

Want more background?
You can find out about our commitment to manage the quality of your drinking water and ensure our catchment-to-customer risk management approach is in use and working in our Drinking water management manual (2MB).

Our regulatory relationships

Australian Drinking Water Guidelines

The Australian Drinking Water Guidelines:

  • provide guidance on how to manage water supplies to produce safe drinking water
  • outline acceptable limits for drinking water quality.

Our Drinking Water Management System applies the Australian Drinking Water Guidelines frameworks to manage drinking water quality.

NSW Health

There is a Memorandum of Understanding (2.6KB) that describes our relationship with NSW Health. The role of NSW Health is to:

Independent Pricing and Regulatory Tribunal

The Independent Pricing and Regulatory Tribunal (IPART) ensures we provide safe drinking water that's reasonably priced. IPART audits our Operating Licence each yearThe licence:

  • outlines how we must manage our drinking water
  • includes our responsibilities to you.   

We follow plans agreed with NSW Health if there's a problem with water quality.

Our incident and enquiry process

If testing or other information identifies problems with the quality of our drinking water, we put our Pollution Incident Response Management Plan (1.2MB) into place. The plan sets out how we respond to and manage water quality incidents. This includes consulting with NSW Health. We'll always notify you if there's a health issue relating to your drinking water.