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WaterFix Concealed Leaks
Request an appointment

Request a WaterFix® Concealed Leaks appointment

We'll call you back to confirm

Complete this form to book a WaterFix Concealed Leaks investigation.

Charges at a glance

$450 for the first hour (most leaks are found in this time)
$260 for each extra hour

If we don't find a leak, or it's an obvious, visible leak, a $260 callout fee applies.

Other charges may apply
Some leaks aren't covered by this service. See the full terms and conditions and pricing schedule for details.

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Your property

Do you own and live in the property?

Yes

If you're a landlord or a tenant, you'll need a signed consent form to participate in our WaterFix Concealed Leaks program. Download a sample consent letter.

No files attached

JPG, PNG & PDF files accepted

Property address

Start typing your address and select from the dropdown list.

Use account number

This address is not part of the Sydney Water network
Please enter a different address.

We need more information on this address
Please call the WaterFix Concealed Leaks team on 1800 558 552 8:30am–5:30pm Monday to Friday (except public holidays) to request an appointment, or try again later. We apologise for any inconvenience.

We can't check this property at the moment
Please call the WaterFix Concealed Leaks team on 1800 558 552 8:30am–5:30pm Monday to Friday (except public holidays) to request an appointment, or try again later. We apologise for any inconvenience.

Account number

Located top right of bill

Use property address

Your details

Given name

Family name

Phone number

(or any other number contactable Mon–Fri, 8:30am–5:30pm)

Your email address will be used for your WaterFix Concealed Leaks appointment details.

Meter serial number

Meter reading within the last 2 days

Date of meter reading

Image of meter reading

No image selected

We accept JPG, PNG and PDF files

Have you checked for any visible leaks (e.g. leaking water meter, toilets, taps)?

Yes

This service covers eligible concealed leaks only. If a visible leak is found, a callout fee will apply.

Have you conducted a hidden leak test?

Yes

We recommend that you do a hidden leak test. It helps confirm eligible leaks and avoid extra charges.

Do you have any of the following at your property?

Rainwater system

Irrigation system

Solar hot water system

Pool

None of the above

Tell us about the issue

Terms and conditions

I have read and agree to the WaterFix Concealed Leaks terms and conditions.

Pricing schedule

I have read and agree to the WaterFix Concealed Leaks schedule of services and charges

I have read and agree to the WaterFix Concealed Leaks schedule of services and charges.

Security check

Your privacy
We're collecting your personal information to book your WaterFix Concealed Leaks appointment. Sydney Water, and our contractor, will use the information to provide you with this service. Find out how we manage your privacy.

This service is currently unavailable
We can't receive your WaterFix Concealed Leaks booking request form at the moment. Please try again later or call us on 1800 558 552 8:30am–5:30pm Monday to Friday (except public holidays).

We've received your request for a WaterFix Concealed Leaks appointment

We'll call you as soon as possible to arrange an appointment. During busy periods, this may take a few working days. If you have any questions, call 1800 558 552 8:30am–5:30pm Monday to Friday (except public holidays). In the meantime, please read our terms and conditions.

Sydney Water respectfully acknowledges the Traditional Custodians of the land and waters on which we work, live and learn. We pay respect to Elders past and present.

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Sydney Water respectfully acknowledges the Traditional Custodians of the land and waters on which we work, live and learn. We pay respect to Elders past and present.