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We take your complaint seriously

Your feedback is important to us. Once we've received this form, someone will contact you within 5 working days. If you'd rather talk to us directly, call 13 20 92 8am–5:30pm Monday to Friday (except public holidays).

If your complaint relates to a service outage or fault, call 13 20 90 24/7.

Our complaint policy (133 KB) explains how we try to resolve complaints.

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Backflow & trade waste > Complaint

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