Direct debit

The easiest way to pay your bill on time

Set up direct debit in My Account for the easiest, most convenient way to pay. You'll never miss a payment. Payments are made automatically on the date they're due, from your Visa or Mastercard credit or debit card, or your bank account.

Have you registered for My Account?
Go paperless, make payments, set up direct debit, update payment and address details, arrange payment extensions, check your balance, and see billing and payment history. Find out more about My Account or register now.


What to know before you register

  • Direct debit is free for payments from a bank account.
  • For credit or debit card payments, we add a 0.4% processing fee ($1 for a bill of $250) to your next bill.
  • Your direct debit arrangement will start immediately. Any overdue amount will be automatically debited on the next working day. If you paid in the past 48 hours, check your account balance and make sure it's been processed.
  • If direct debit's not for you, we have other payment options.

Log in to My Account anytime to set up direct debit, change your details, stop a payment or cancel the arrangement. Find out more in our direct debit service agreement.


If a payment doesn't go through

Your financial institution may charge a dishonoured payment fee. We may also charge a dishonoured payment fee. We'll write to the property owner advising our next course of action. We may cancel your direct debit arrangement. If you don't pay your bill another way, we may charge a late payment fee or interest.