Service rebates

We're sorry for any inconvenience

Under our Customer Contract, you may be entitled to a rebate for different reasons. In most cases, we’ll automatically give you a rebate on your next bill. Read our Customer Contract to find out all the details. If you prefer, read the summary, Our contract with you.

  • If your water services are interrupted by planned work for more than 5 hours, we’ll give you a $20 rebate.
  • If your water services are interrupted by unplanned work for more than 5 hours, we’ll give you a $40 rebate.
  • If you have 3 or more unplanned water service interruptions (each lasting over one hour) in a year, we’ll rebate your full water service charge, less any concessions, for the following 12 months.
  • If your water pressure is lower than our standard at the point of connection for one hour continuously, we’ll give you a $40 rebate. We’ll only pay this for one event each quarter and not when it’s because of a supply interruption.
  • If wastewater overflows onto your property because our wastewater system has failed, we’ll give you a $75 rebate. If it happens again within 12 months, we’ll give you a $150 rebate.
  • If wastewater overflows onto your property more than twice in a year because our wastewater system has failed, we’ll rebate your full wastewater service charge, less any concessions, for the following 12 months.
  • If a problem in our water system stops us supplying clean water suitable for normal household purposes, we’ll give you a $40 rebate.
  • If NSW Health issues a boil water alert due to a Sydney Water fault, we’ll give you a $50 rebate.

If you've experienced injury, loss or damage
If you've been injured or your property has been lost or damaged because of work we’ve done, we will investigate. Find out how you can claim for damages.