Provider instructions

Find the procedures that water servicing coordinators and other listed providers must follow when working on Sydney Water assets to meet compliance and safety requirements.

On this page

Design and construct new pipes

Manage flow isolation (FIFM)

Acquire land and easements

Work safely with electricity

Design and construct new pipes

You must follow these instructions when you define, design and construct water and wastewater assets.

Use them with:

Supporting documents and forms help you meet requirements and complete each stage of your project.

Apply

Design

Construct

Test

Finalise

Provider requirements

Manage flow isolation

Follow the Flow Isolation Flow Management (FIFM) process when planning and carrying out works that may impact the water network. This process ensures isolation activities are assessed, approved and coordinated to minimise risk to customers and the network.

Acquire land and easements

If you need to acquire easements or land for Sydney Water infrastructure, use our Procedure: Easement guidelines.

The guidelines will help you understand:

  • when an easement or land is required
  • the requirements and conditions you must follow
  • how to progress to acquisition.

Submit an Easement requirement form with your design plan.

Work safely with electricity

These documents help you identify risks, plan your work, and take steps to keep yourself and others safe when working near electricity.